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I got my car serviced at the Draper location. And when I got home the repair didn’t seem to be working so I tried to text my service manager attached to... the case twice without response from him. I called the service department twice and left messages never getting a hold of someone or getting a response. The only way that I actually got a response for my services to reschedule online another appointment to have the vehicle brought back in. The service Was fine once you’re in person with them but trying to get someone to help with an issue- I had four attempts and never was able to reach anyone!
I went to get an oil change on my car. They were really fast and they did a good job. One of the 2 reasons I gave them 4 stars was because I was hounded... on getting a new car, no matter how much I told them that I just got my car a couple months ago and I wasn't interested in looking at any cars. I also think they could've washed my car better but overall, they did well.
Thank you for your positive review and that excellent feedback, Lexi! If there is anything else that we could have done to improve your visit, please ...don’t hesitate to let us know. We hope to work with you again soon! - Christine Willnow, Customer Relations Manager
You guys are the best. Even when I am just getting an oil change I am being treated as if I was buying a new car.
We appreciate you saying so. Thank you very much for your business! -Phil Pecoraro, General Manager
Victoria is probably the best sales person. No pressure. We just purchased the vehicle last night. I hope it turns out to be a great vehicle. The staff... at the dealership seem to be very nice.
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit Victoria and the team again soon! ...- Christine Willnow, Customer Relations Manager
So I've purchased 2 trucks and a transit van from victoria at Larry H Miller at Draper. First of all I'm a Ford guy. Second of all If I buy another truck... I'm going to buy it from Victoria again. She's awesome. My first experien with her 3 trucks ago was she knew more info about the Ford Raptor than I wanted to know. Which really was a good thing. She's makes buying a car so easy.
Thank you for taking the time to review us, Josh! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come ...to see us in the future. Congratulations again on your new truck! - Christine Willnow, Customer Relations Manager
Jose did an excellent job, our expectation were met! Patience, kindness and good service... a great experience. Thanks to the Ford Draper team! I recommend... it a lot
It's great to hear from you, Diego! We appreciate your excellent review and hope to work with you again soon. - Christine Willnow, Customer Relations ...Manager
Love the little cafe they have. Helps with the wait for an oil change. Building is always clean and the bathrooms are clean as well.
Thank you for reaching out! We hope you'll come back soon if there's anything else that we can do for you. - Christine Willnow, Customer Relations Man...ager
They took great care of me and my truck and got me on the road fast! Service techs great me at the door and got me checked within minutes upon arrival.
Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there's anything else we can do for you in... the future! - Christine Willnow, Customer Relations Manager
Everything went well, service individuals were helpful. The battery had to be brought in the following day and we were contacted when the work was completed.
Thank you for taking the time to review our dealership! Be sure to let us know if there is anything that you need moving forward. - Christine Willnow,... Customer Relations Manager
Bryan did a great job and got me taken care of quickly and well. Estimated time was accurate and the work looked to be well done.
Thank you for your 5-star review! We hope to work with you again soon. - Christine Willnow, Customer Relations Manager