Fair Oaks Chrysler Jeep Dodge RAM

Reviews

Average Ratings

4.1
466 lifetime reviews. Includes reviews of Fair Oaks Chrysler Jeep Dodge RAM from DealerRater.com
  • Great Service for my Jeep

    Team is very courteous, helpful and knowledgeable. Nickie Harris is a pleasure to work with. She helped me quickly schedule an appointment that ...


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    Team is very courteous, helpful and knowledgeable. Nickie Harris is a pleasure to work with. She helped me quickly schedule an appointment that worked with my schedule. I definitely recommend Chantilly Jeep.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • What a JOKE
    October 8, 2017

    So beyond insulting on an offer, they think people are dumb and dont know how to look up values! AVOID THIS DEALER, YOU WILL REGRET IT!


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    So beyond insulting on an offer, they think people are dumb and dont know how to look up values! AVOID THIS DEALER, YOU WILL REGRET IT!

    Does not recommend this dealer

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  • Long wait

    My car buying process was long. However the best salesman hands down Is Sony. He is very soft spoken, but stayed with me from start to finish. To...


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    My car buying process was long. However the best salesman hands down Is Sony. He is very soft spoken, but stayed with me from start to finish. Took his time and explained EVERYTHING. Didn’t try to second step or try to get me to get extra unneeded stuff. Even got a full tank and extra clean wash for my vehicle. Thanks Sony stay sweet.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The Best experience purchasing a vehicle
    October 2, 2017

    My experience with Giles has been nothing but awesome, he works hard in getting you a satisfied loan I have purchase several vehicles as well as m...


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    My experience with Giles has been nothing but awesome, he works hard in getting you a satisfied loan I have purchase several vehicles as well as my husband the salesman Shaban was informative kept you inform about what was next and ensured you was comfortable as you waited I highly recommend these two team players 100%

    Does recommend this dealer

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  • Worst Experience ever !!
    September 30, 2017

    I was there for used car Benz c 300 and my sales person was Rich soni told gim the issues i have with my trade in 2006 cls 500 and he is like lets...


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    I was there for used car Benz c 300 and my sales person was Rich soni told gim the issues i have with my trade in 2006 cls 500 and he is like lets work.numbers so they took the car for test drive after 20mn he called me showing a lots of joke telling me i only can.give you for you trade in 2000$ Hahaa im like are you serious than gis manager showed up and he was trying to convence me to do the deal ..Honda civic 1993 cost 2400 i guess i went to the dealer next door i made the deal and i got for.my trade in 7300$ ..what a difference..i wonder why most of the reviews are bad Good for you guys 😉

    Does not recommend this dealer

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  • Watch for $2,000 in hidden fees
    September 12, 2017

    I worked with Elias on a price for a 2017 Jeep Grand Cherokee listed at $56,165. First he agreed to drop the price from the sticker of $56,165 to...


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    I worked with Elias on a price for a 2017 Jeep Grand Cherokee listed at $56,165. First he agreed to drop the price from the sticker of $56,165 to $44,500 to match the discount on an identical car they had in another color. That looked great! Then he came back and said that the sales manager refused and insisted on a price of $45,727. But I thought we had a deal. Okay, after haggling a bit we agreed on that price. I asked to see the total out the door price. All of a sudden they added in a $689 "processing fee" and a $1,395 "destination charge." This latter fee was over and above the $995 destination charge already in the sticker price we started with. Elias said it what it actually cost the dealership to bring the car from the factory. Just be careful: The FTC website warns against dealers adding second destination charges. When I asked for documentation of that cost, they refused. So add $2,000 in fees to whatever price they quote you.

    Does not recommend this dealer

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  • Dishonest
    September 9, 2017

    I was very disappointed with my purchase. The vehicle is great, a 2017 wrangler, however they really got me on my trade in. They don't pay the ca...


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    I was very disappointed with my purchase. The vehicle is great, a 2017 wrangler, however they really got me on my trade in. They don't pay the car off for over 30 days so you make at least 1 additional payment over the initial payoff amount. Great place to purchase a vehicle IF YOU ARE NOT TRADING IN A VEHICLE. Do not fall for their sales tricks

    Does not recommend this dealer

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  • Drive by don't stop!

    Not even sure if this dealership is on a scale of 1-10. Should have left after it took them 30 mins. to locate the Jeep we were looking for on on...


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    Not even sure if this dealership is on a scale of 1-10. Should have left after it took them 30 mins. to locate the Jeep we were looking for on one of their lots. So after we agreed to purchase the car it was taken to be cleaned and protect coating applied. After two hours the Cherokee was brought out front no protect coating and covered in water spots & stick glue stuff on several locations. Left the jeep there over night to be done correctly and was told it would be done the next afternoon. Next day returned told the vehicle was ready. Glue still on vehicle and interior protection looked as if a child applied it (wipe marks & large area missing). Then they admitted they ran out of the product and we would have to bring the vehicle back. Nice of them to call twice and say the car was ready when it wasn't. Ask the General Manager to give me his word and on his timeline when he could guarantee the vehicle would be ready, he refused! Then at 9 pm (nice and dark outside) they call saying they where on their way to deliver it to our address. Three hours earlier they were out of the protect product and wouldn't have t until the next day Hmmmm. Had to look over the vehicle with drop lights and flash lights. Final word: Just drive by this dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Unprofessional
    September 1, 2017

    I was working with Paul Van Horn in order to get a 2017 Grand Cherokee Laredo. We spoke over the phone a few times and I told him what my maximum ...


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    I was working with Paul Van Horn in order to get a 2017 Grand Cherokee Laredo. We spoke over the phone a few times and I told him what my maximum budget was and what I was looking for. He countered with not only a more expensive vehicle, but it also didn't meet my need for AWD. So I called back and gave him a very specific stock #, WELL within my budget, and he said he would make it work. I hear nothing back from him until I walk into the dealership and try to make a deal. He informs me that "actually that Jeep sold yesterday" - the same one he said would work for me today AFTER I provided him a stock # and he looked it up. Then, he proceeded to say he "had nothing in my budget" and just walked away. I have never experienced such unprofessionalism and such poor mannerisms in a Jeep dealership. To not be able to make a deal is one thing, to lie to me about your inventory just to get me to come into the dealership is another. I will never return here and I will advise ALL of my friends and family to STAY CLEER from the Jeep dealership in Chantilly.

    Does not recommend this dealer

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  • Lies lies lies
    August 9, 2017

    I bought my unlimited wrangler in april 2017, I told the sales person i was concerned about getting the interor wet, he told me i should have no c...


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    I bought my unlimited wrangler in april 2017, I told the sales person i was concerned about getting the interor wet, he told me i should have no concern because everything is waterproof. 3 months later my radio got water damage and warranty won't cover it because the radio I have is not waterproof. so to sum it up either he lied just to get a sale or he was new and might have thought it was waterproof either way i would stay away from this place.....

    Does not recommend this dealer

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