Fair Oaks Chrysler Jeep Dodge RAM

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.1
455 lifetime reviews. Includes reviews of Fair Oaks Chrysler Jeep Dodge RAM from DealerRater.com
  • Great Service for my Jeep

    Team is very courteous, helpful and knowledgeable. Nickie Harris is a pleasure to work with. She helped me quickly schedule an appointment that ...


    Show Full Review

    Team is very courteous, helpful and knowledgeable. Nickie Harris is a pleasure to work with. She helped me quickly schedule an appointment that worked with my schedule. I definitely recommend Chantilly Jeep.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • refurbishing fee 1250.00
    June 12, 2017

    Beware of online priced for uses vehicles. Dealer has the standard $689 processing fee but also adds a $1;250.00 refurbishing fee. I expected th...


    Show Full Review

    Beware of online priced for uses vehicles. Dealer has the standard $689 processing fee but also adds a $1;250.00 refurbishing fee. I expected this out of a no name used car lot but not an actual dealer.

    Does not recommend this dealer

    Hide Full Review
  • Bogus Advertising rude staff
    June 11, 2017

    Dont be fooled by these folks. Do not confuse dealer discount with factory incentives. You get the same factory incentives at any Chrysler dealer ...


    Show Full Review

    Dont be fooled by these folks. Do not confuse dealer discount with factory incentives. You get the same factory incentives at any Chrysler dealer it's all about dealer discount. This dealer offers a dealer discount then just about and wipes the discount out with dealer fees. Like backing out the destination charge. They will offer 2000 off but then tell you that new price does not include freight. Then they will charge you a large processing fee, perhaps an advertising fee, a delivery fee, a set up fee. It all depends on the discount offered. So, what they are doing is trying to trick you. Lure you in by msking you think you have a great deal then pile on fees. You can buy a vihicle anyware at MSRP and get the same factory incentives anywhere. Call ahead, email ahead get it in wrighting because that advertised dealer discount is not what your actually getting. This dealership plays dirty...

    Does not recommend this dealer

    Hide Full Review
  • Fast and simple
    May 24, 2017

    David was able to make the entire process simple and easy. I would highly recommend him to everyone. This is the way the car buying process sho...


    Show Full Review

    David was able to make the entire process simple and easy. I would highly recommend him to everyone. This is the way the car buying process should be.

    Does recommend this dealer

    Hide Full Review
  • Unauthorized charges. Beware.
    May 19, 2017

    I purchased a 2017 Ram 1500 on April 17, 2017. While signing the contract with Business Manger, Clifford Melvin he offered me a service contract. ...


    Show Full Review

    I purchased a 2017 Ram 1500 on April 17, 2017. While signing the contract with Business Manger, Clifford Melvin he offered me a service contract. I declined. He continued to press on why I needed it. He asked for a copy of my credit card and that I sign two contracts one with the service plan and one without so if I changed my mind, I could call in to authorize the charge. I gave him a copy. I was moving to Washington DC so I forgot about it. I received a call from Clifford about wanting to proceed with the service plan. I said "No" I was not ready to make a decision at that time but he would not take no for an answer and said that he would call me after my move to see if I reconsidered. He told me he couldn't hold the paperwork much longer because he had to turn it in. I moved on May 8, 2017. I used this account to only pay bills so I always put enough in it to cover my expenses. I tried to purchase food a few days after my move and I was declined. I checked my online account from my phone and noticed the charge of $588.60 and it was from Fair Oaks Chrysler. On Thursday May 11, 2017, I immediately called Fair Oaks Chrysler to find out what the additional charge was and I was transferred to the Clifford and he said "I figured you wanted the service plan so I charged your card." I couldn't believe it. I told him I did not want the service plan and I want a refund of my money. I asked when will I recieve my refund. He told me that it would take a lot of paper work but he would have it to me by Monday, May 15, 2017. I waited until Wednesday 17, 2017 to call Chrysler corporate customer service to ask for their assistance. They called the dealership but only got the voicemail. The rep told me to call back the next day if the Business Manager did not contact me and give me my refund. I called back customer service and was told to go to a dealership to try to cancel the service plan. I called David Black and another manager and neither returned my call. My wife was going to buy a car there. Not now!

    Does not recommend this dealer

    Hide Full Review
  • Dishonest. Rude. Bait and switch.
    May 5, 2017

    Wired a deposit. Agreed to purchase ( in writing ) Two days before my flight to pick up the vehicle, Dealership says, "Sorry, we sold it." Refuse...


    Show Full Review

    Wired a deposit. Agreed to purchase ( in writing ) Two days before my flight to pick up the vehicle, Dealership says, "Sorry, we sold it." Refused to send downpayment back via wire -- the manner in which it was sent. Giles was rude and very unaccommodating. This would have been my 15th vehicle purchase, and is by far my worst experience with any dealer to date.

    Does not recommend this dealer

    Hide Full Review
  • Everything car buying should be - Painless process!
    April 17, 2017

    David Black was extremely helpful in the entire process. He answered all my questions regarding the vehicle. He was professional, courteous, and w...


    Show Full Review

    David Black was extremely helpful in the entire process. He answered all my questions regarding the vehicle. He was professional, courteous, and we had the perfect service we wanted to get a good price without all the haggling. The process was smooth and quick. I will definitely be back when I'm ready to buy my next car. I would highly recommend this location and staff to all of my friends in the market for a new vehicle.

    Does recommend this dealer

    Hide Full Review
  • Great Experience

    I went to Fair Oaks looking for a reliable car that's easy on gas for my commute. I wanted at least a few comfort features but was on a limited bu...


    Show Full Review

    I went to Fair Oaks looking for a reliable car that's easy on gas for my commute. I wanted at least a few comfort features but was on a limited budget so I wasn't expecting anything too flashy. My salesperson was Frankie and she helped me find the perfect car. I got a Chrysler 200. They had some new 2016 models left that were discounted a lot so I got some cool features (sunroof, heated seats, remote start...) for a nice price. I didn't feel pressured and I still feel like I got an awesome deal. Frankie was a lot of fun to work with, all of the employees I worked with were friendly, and I love the car. I would definitely recommend Fair Oaks Motors to anyone looking for a new car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Frankie
    April 14, 2017

    My interactions were quite limited as my financial situation changed dramatically recently. That being said, when I spoke with Frankie at the de...


    Show Full Review

    My interactions were quite limited as my financial situation changed dramatically recently. That being said, when I spoke with Frankie at the dealership, all I heard was help and good spirits. From a used car salesperson it was truly unexpected and a joy to work with.

    Does recommend this dealer

    Hide Full Review
  • Frankie

    My interactions were quite limited as my financial situation changed dramatically recently. That being said, when I spoke with Frankie at the de...


    Show Full Review

    My interactions were quite limited as my financial situation changed dramatically recently. That being said, when I spoke with Frankie at the dealership, all I heard was help and good spirits. From a used car salesperson it was truly unexpected and a joy to work with.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review