Larry H. Miller Lexus Murray

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
103 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 26, 2020

    Very easy-going atmosphere and I didn’t feel too pressured. I even took their demo car for an hour and a half to have a leisurely lunch while my new car... was being transported from a different facility. I got exactly what I wanted for what I wanted to pay which is pretty good not feeling suckered into something I didn’t want

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 26, 2020

    My experience with their service department greatly exceeded my expectations. Mandy in particular was outstanding. She was able to have the minor repairs... done on my GX460 quickly and at minimal cost. Furthermore, she was in constant communication with me about the progress of my repairs. Her honesty and professionalism help put her and LHM Lexus above the rest.

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    Came in for service or repair
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  • January 15, 2015

    Johnny D was great to work with! He wasn't a high pressure salesman, he was very knowledgeable and I would highly recommend him to anyone looking for a... new car. I have purchased many new cars over the years and this was my best buying experience. I'm thrilled to be the new owner of a Lexus NX 200t F Sport! What a ride!!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your purchase, Berry! It's great to hear that Johnny was able to help make your experience with us a great one. I will be sure to p...ass your compliments along to him. Please let us know if there is anything else we can do to assist you. -Jim Brown, General Manager.

  • 5.0 out of 5
    January 25, 2020

    I appreciate the fact that the Lexus I bought from you in 2006 is still in good condition! I’ve been coming in for each of the service checks for almost... 14 years! It’s been a wonderful car and I will always buy a Lexus. I appreciate how courteously I’m treated even with an older car! Lexus cars just keep going! I will definitely be buying another and continue to have my repairs at Lexus.

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    Came in for service or repair
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  • 5.0 out of 5
    January 24, 2020

    Bronson was very through and helped deal with the a very difficult insurance claim. Turned out to be a very good experience. Will continue to go back

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    Came in for service or repair
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    Dealer Response

    Thank you for reaching out, Scott! We hope you’ll come back soon if there’s anything else that we can do for you. - Jim Brown, General Manager

  • 5.0 out of 5
    January 24, 2020

    Had a very friendly and nice experience when I took vehicle in for maintenance. Sean helped me with some options I was not aware of.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in... the future! - Jim Brown, General Manager

  • 5.0 out of 5
    January 23, 2020

    Service was quick and efficient. There is always an employee around waiting to help. I could not imagine buying a car anywhere else. Top notch car dealership... !

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for that positive review, Sierra. Come back again soon if there’s anything else we can do for you or your vehicle! - Jim Brown, General Manager

  • 5.0 out of 5
    January 22, 2020

    James and the team who completed the process were excellent- not a stereotypical car sales man. We appreciated the gentle and supportive approach with... just enough nudge to help us maneuver decisions in our busy schedule.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for choosing our dealership! James and the team were happy to assist you however possible. Come back soon if there’s anything else we can do... for you in the future! - Jim Brown, General Manager

  • 5.0 out of 5
    January 22, 2020

    Love the service department they take care of every concern. Always willing to take the time needed to get you back out on the road.

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    Came in for service or repair
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    Dealer Response

    Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Jim Brown, General Manager

  • 4.0 out of 5
    January 22, 2020

    Service person was casual. Quoted the cost and approximate time it would take to reprogram my new key. Waiting area very pleasant. Plenty of snacks and... drinks. After my car was finished I left but had to return because the key wouldn’t lock the doors. The person that helped me then was very apologetic and replaced the cheap plastic tag on my new $370 key with a nice Lexus key ring.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback, Virginia! It's good to hear that we were able to resolve the key issue so quickly. If there is anything else that we coul...d have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Jim Brown, General Manager

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