Larry H. Miller Lexus Murray

New 888-495-1247 Dealer Website
Used 888-488-7384 Email Dealer
Service 866-882-9252

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Reviews

Average Ratings

4.6
Average based on 29 reviews
  • Larry H Miller Lexus

    Johnny D was great to work with! He wasn't a high pressure salesman, he was very knowledgeable and I would highly recommend him to anyone looking ...

    Dealer Response

    Congratulations on your purchase, Berry! It's great to hear that Johnny was able to help make your experience with us a great one. I will be sure ...


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    Johnny D was great to work with! He wasn't a high pressure salesman, he was very knowledgeable and I would highly recommend him to anyone looking for a new car. I have purchased many new cars over the years and this was my best buying experience. I'm thrilled to be the new owner of a Lexus NX 200t F Sport! What a ride!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Congratulations on your purchase, Berry! It's great to hear that Johnny was able to help make your experience with us a great one. I will be sure to pass your compliments along to him. Please let us know if there is anything else we can do to assist you. -Jim Brown, General Manager.


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  • New ES350 with damage to driver's headlamp and bum

    Good knowledge, adequate response times, courteous personnel -- particularly Terence in Service

    Dealer Response

    Thank you, John! I'm very glad to hear that Terence and the rest of the team were able to make your experience with us a great one. We sincerely a...


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    Good knowledge, adequate response times, courteous personnel -- particularly Terence in Service

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, John! I'm very glad to hear that Terence and the rest of the team were able to make your experience with us a great one. We sincerely appreciate your business and will look forward to seeing you again on your next visit. -Jim Brown, General Manager


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  • owner

    Always a great experience at the service center. Communication from making the appointment, with a reminder, to finished service and a clean car ...

    Dealer Response

    We appreciate your continued business, Laurel! It's great to hear that you had a 5-star experience on your most recent visit with us. Please let u...


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    Always a great experience at the service center. Communication from making the appointment, with a reminder, to finished service and a clean car is great.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your continued business, Laurel! It's great to hear that you had a 5-star experience on your most recent visit with us. Please let us know if there is anything else we can do to assist you. -Jim Brown, General Manager


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  • Lexus service department

    Your service department performed an emission test and safety inspection on my car. In addition the air conditioning filter was changed. I was sat...

    Dealer Response

    Thank you for your feedback, Steve. I'm glad to hear that you were satisfied with the service, and your comments have been taken into consideratio...


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    Your service department performed an emission test and safety inspection on my car. In addition the air conditioning filter was changed. I was satisfied with the service. However your follow up phone calls and emails to make sure I was satisfied with the service feel more like stalking. I am sick of it! You are driving me crazy! I have been called three times and this is the third email I have received.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Steve. I'm glad to hear that you were satisfied with the service, and your comments have been taken into consideration and have started a discussion. Please let us know if there is anything else we can do for you. -Jim Brown, General Manager


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  • Lexus Car Servicing @ L H Miller, Murray

    The facility is delightful and the staff is very professional. The specific car maintenance that is needed is always completed in a very responsi...

    Dealer Response

    That's great to hear, Walt! I'm glad to hear that you were satisfied with your experience at our dealership. If that 1-star rating was intentional...


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    The facility is delightful and the staff is very professional. The specific car maintenance that is needed is always completed in a very responsive timeframe. Also, appreciate the car being washed when it is in for servicing. The snack bar is enjoyable also. Thanks. Great job and thanks to all!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's great to hear, Walt! I'm glad to hear that you were satisfied with your experience at our dealership. If that 1-star rating was intentional, please let us know if there is anything we can do to improve your experience with us. Thank you- Jim Brown, General Manager


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  • Luxury like no other

    You will not be disappointed by the quality of the vehicle, the quality of service, or the quality of the waiting area. I brought my Lexus GS350 F...

    Dealer Response

    I'm glad to hear you enjoyed your time in the waiting room while we worked on your vehicle. Although we try to get our customers back on the road ...


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    You will not be disappointed by the quality of the vehicle, the quality of service, or the quality of the waiting area. I brought my Lexus GS350 F-Sport in for its first 5,000 mile service. It was covered by Lexus and only took about 45 minutes. I was so comfortable in the waiting room chairs and was able to snack at the light buffet they had available. I may go back to get the car washed again by the dealership just for the food. Thanks Lexus!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm glad to hear you enjoyed your time in the waiting room while we worked on your vehicle. Although we try to get our customers back on the road as quickly as possible, we do our best to ensure our guests are comfortable while they wait. We appreciate your business and will look forward to working with you again next time you come in. -Jim Brown, General Manager


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  • Greg Nelson

    We were treated exceptionally well by all the staff at this dealership. They greeted us promptly and were generous in making us comfortable while...

    Dealer Response

    Thank you, Greg! It's great to hear that the team was able to help make your visit with us an enjoyable one! We appreciate your business! Please l...


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    We were treated exceptionally well by all the staff at this dealership. They greeted us promptly and were generous in making us comfortable while waiting for our vehicle.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Greg! It's great to hear that the team was able to help make your visit with us an enjoyable one! We appreciate your business! Please let us know if there is anything else we can do to assist you. -Jim Brown, General Manager


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  • Great Service

    The service department is very customer driven. They take their customer concerns as a top priority. Great Service.

    Dealer Response

    Thanks, Ken! We appreciated your business. We strive to provide each guest with a 5-star experience, so it's great to hear that you felt you were ...


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    The service department is very customer driven. They take their customer concerns as a top priority. Great Service.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Ken! We appreciated your business. We strive to provide each guest with a 5-star experience, so it's great to hear that you felt you were a priority at our service department. Please let us know if there is anything else we can do for you! -Jim Brown, General Manager


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  • Chris Dyer

    Stopped by Larry H Miller Lexus without an appointment one morning after dropping someone at the airport, our oil maintenance light had come on an...

    Dealer Response

    Thank you for taking them time to leave a detailed review of your experience at our dealership, Chris! It's great to hear that you enjoyed our ser...


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    Stopped by Larry H Miller Lexus without an appointment one morning after dropping someone at the airport, our oil maintenance light had come on and we wanted it checked out. The service people warmly welcomed my husband and I and had the car in and out in about 30 minutes including a car wash! The customer lounge is always clean and well stocked with coffee, tea, bottled water, fresh fruit and various other snacks depending on the time of the day. The TV is usually on and there are plenty of magazines to keep you entertained, also complimentary wifi.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking them time to leave a detailed review of your experience at our dealership, Chris! It's great to hear that you enjoyed our service waiting room, and that the team had you back on the road quickly! We appreciate your business and will look forward to working with you on your next visit! -Jim Brown, General Manager


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  • Lexus GX 460 Owner

    Great customer service. Terrence is always on top of his job.

    Dealer Response

    Great to hear! I will pass your compliments along to Terrence! Please let us know if there is anything else we can do for you. -Jim Brown, General...


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    Great customer service. Terrence is always on top of his job.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear! I will pass your compliments along to Terrence! Please let us know if there is anything else we can do for you. -Jim Brown, General Manager


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