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Mark Miller Toyota

(1,407 reviews)
Visit Mark Miller Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 9 awards
2020 state dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2014 state dealer award
2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 454-1664 (866) 454-1664
Used (888) 560-7858 (888) 560-7858
Service (801) 935-8086 (801) 935-8086

Reviews

(1,407 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Miller Toyota from DealerRater.

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Everyone has different perceptions of what a car...

Everyone has different perceptions of what a car dealership should look and feel like. I will walk away from the high-pressure sales tactics and the salesperson who overuses the customer psychology that everything that comes out of the customers mouth is to be fortified and made a positive. I found a good balance in salesmanship with Wayne Roberson and enjoyed my conversations with him. The overall experience of buying a car from Mark Miller Toyota was particularly good and I will go back, when the time arrives, to buy a new Toyota again. After shopping around for the last 3 days, I ended up getting the best trade in deal at Mark Miller and besides, I was going to buy a Toyota vehicle due to their history of high overall reliability. When it comes to customer relations, no other Toyota dealership in the Salt Lake Valley comes close to Mark Miller Toyota.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My husband just left the place. After hey said they will...

My husband just left the place. After hey said they will call me. Nobody called when they heard we will pay cash and what is the best price they can give. It seems cash bargaining customers are not really welcome. They want business to get interest and extended warranties. If customers are SAVVY,as my husband was called,no business then. We will take our business elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

I have been a customer of Mark Miller Toyota for the past...

I have been a customer of Mark Miller Toyota for the past four years. I have bought three vehicles through them, and every time I do they have been amazing experiences. I also take all of my vehicles to Mark Miller Toyota’s service for oil changes and keeping my vehicles in top shape. In sales and in service, everyone I have talked to is caring and does their best to help answer my questions. Clean facility and easy to schedule appointments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Couldn't ask for more!

Every time I have been to this dealership from my initial purchase to scheduled services, everything has been perfect. The staff goes above and beyond to help with what is needed and gives that extra touch that isn't common anymore. They make sure before I leave that everything has been taken care of to my satisfaction and are willing to do whatever is necessary to make it happen. I wish every place I did business with was this professional, courteous and personable!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to post a review! We sure do appreciate your business and feedback, and we look forward to seeing you next time!

I've been a loyal customer of Mark Miller's Dealerships...

I've been a loyal customer of Mark Miller's Dealerships since 1992. Six vehicles in all and haven't had a bad experience. EVER! Thanks Mr Miller for providing honest and forthright sales and service. No hype. No pressure. Just genuine "How can I help you?" personnel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Highlander

Amazing place. Best customer service! They got us in quickly. Our car looks amazing they leave it in better than condition than when we came in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for the review! We sure do appreciate your business and feedback!

My experience at M M Toyota it was pleasant , zero...

My experience at M M Toyota it was pleasant , zero pressure, I worked with Jason Brown , he answered all my questions and the whole process was smooth, I got a Rav4 2021 and I'm very happy with it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

All I can say is the best dealership anywhere! Customer...

All I can say is the best dealership anywhere! Customer service, professionalism & expertise is absolutely FABULOUS 10+++++. I could not see any area that needed to be improved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service Experience

The service at Mark Miller Toyota is both of top quality, in terms of the work they do on the car, as well as friendliness and courtesy. Frequent updates on how the service is coming along, indicating how much longer until the work is completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your review! We sure do appreciate your business and feedback!

I've been a fan of Mark Miller since I purchased my...

I've been a fan of Mark Miller since I purchased my Highlander there is 2011. The service staff is always courteous and keeps you well informed. Recently, I purchased a set of tires and two of the nicest service staff (Chris & Ocean) assisted me. They kept me informed along the way to help me in my decision of which tires to purchase since the ones I currently had were no longer available. I felt very safe as I drove home, no longer fearing I might have another flat tire along the way. Thanks, guys! I don't see your names or pictures below, but if you were there, I'd give you both 5 stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We sure do appreciate your business and feedback! I'll pass this on to Chris and Ocean - they'll be happy too! Thanks again!