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Reviews

Average Ratings

4.6
226 lifetime reviews.
  • Awesome customer service

    The service I received on a recent visit to Russ Darrow was great. My daughter and I had visited several dealerships recently as we searched for h...


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    The service I received on a recent visit to Russ Darrow was great. My daughter and I had visited several dealerships recently as we searched for her new car. Our salesman Jerad greeted us when we pulled up and had the car I had called about ready and waiting! We were really impressed with the explanation of the features which other Nissan dealers had neglected to tell us about, both on the test drive and at delivery. The negotiation process was very easy and we were very pleased that Jerad had told us about the college grad program which made everything very easy for my daughter and I. Thank you to the whole team at Russ Darrow Nissan!!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    6 people out of 7 found this review helpful. Did you?

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  • Not so great service

    I emailed Kerrie Rogers and asked about a specific feature on a Rogue because the photos online do not show that particular part of the vehicle no...


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    I emailed Kerrie Rogers and asked about a specific feature on a Rogue because the photos online do not show that particular part of the vehicle nor is it in the description. She told me that 14 of the 29 vehicles have that option but she didn't know which ones they were. Said she would get back to me after she completes her daily tasks. Haven't heard back. U should put more photos online if you are unable to keep track of your vehicles

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • amazing customer service

    I wanted to say I am very happy with my experience at Russ Darrow. They blew us away with amazing customer service and support. I appreciated all ...


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    I wanted to say I am very happy with my experience at Russ Darrow. They blew us away with amazing customer service and support. I appreciated all your help and the great service provided. I felt very comfortable walking out of the dealership with the deal we got.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • couldn't be happier

    This is the second time that I have leased a vehicle from Russ Darrow. I was very impressed by their ability to show me what I needed. This was a ...


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    This is the second time that I have leased a vehicle from Russ Darrow. I was very impressed by their ability to show me what I needed. This was a fast and one of the best new car buying experience ever. We couldn't be happier with our experience

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • THE MOST HORRIBLE CAR BUYING EXPERICNE OF MY LIFE!

    I was disrespected by you sales floor manager I came in to spend 30k cash not finance six sales people outside smoking but never got any service b...


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    I was disrespected by you sales floor manager I came in to spend 30k cash not finance six sales people outside smoking but never got any service but your underdressed and unprofessional sales manager told me that he could not hel me while scrolling though social media THIS BY FAR IS THE WORST SERVICE I HAVE EVER EXPERINCED!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • pleasant

    This was one of the most pleasant experiences we have had. very helpful, friendly and knowledgeable. Buying a car doesn't have to be a bad experie...


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    This was one of the most pleasant experiences we have had. very helpful, friendly and knowledgeable. Buying a car doesn't have to be a bad experience! I will definitely recommend them to all of my friends who are interested in purchasing a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • excellent

    My sales rep was very patient and helpful in explaining how everything worked. These guys really know about autos The personnel was incredible and...


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    My sales rep was very patient and helpful in explaining how everything worked. These guys really know about autos The personnel was incredible and polite The customer service and quality of repairs are excellent.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • John was the only pleasant person there.

    John tried hard to get me the best possible deal with my bad credit. Management called me and was very rude. They were putting down my credit and ...


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    John tried hard to get me the best possible deal with my bad credit. Management called me and was very rude. They were putting down my credit and saying how "lucky" I am to be getting a car at all. Who would say that to a customer?!? I ended up buying the car with the manager telling me I could get the paint touched up at cost. I talked to John today and the management did not write that in the agreement so they will not honor it. In my opinion the management is very unprofessional and making empty promises is terrible business!! I recommend seeing John but would never recommend that dealership. Also my car was not clean when I brought it home.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?

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  • outstanding

    The sellers at Russ Darrow is most personable Quality Vehicle, Ease of Deal, Sales and Financial Associates. Their exemplary services really helpe...


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    The sellers at Russ Darrow is most personable Quality Vehicle, Ease of Deal, Sales and Financial Associates. Their exemplary services really helped me get a great motor vehicle at the best possible cost. Their outstanding service aided us get a very good new car at the ideal possible costs.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • terrific

    We have been to many dealership's, but this was our first time going to Russ Darrow. Their approach puts you at ease during the negotiation and fi...


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    We have been to many dealership's, but this was our first time going to Russ Darrow. Their approach puts you at ease during the negotiation and final purchase. My wife and I got a really nice used vehicle at a rate we could afford. Based on what my wife and I told them we were browsing for they found the terrific vehicle for us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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