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11 lifetime reviews.
Just wanted to send out a thank you to the staff and owner. I bought my daughter a 2005 Honda Accord for her 16th birthday and we couldn't be happier .... The total used car buying experience was better than I could imagine , from the delivery of the car the condition and the follow up was better than I could of imagined .I would highly recommend John and his staff to anyone who wanted to be treated with honesty and integrity.
Good evening my experience that I had going to Kelsey's Automotive was great I been looking for a car for a few weeks walked into the dealership very ...helpful polite and understanding of my needs. I was able to gather the correct information that is needed to further my search for a vehicle, do to the fact of the knowledge of the owner Mr John Lundell. I would recommend anyone to purchase a vehicle at this used car dealership.
Well unfortunately I really lost out on this one. I gave John two stars because I really like the guy. Long story short, I bought a vehicle that he pr...omised was in top shape and traded my reliable BMW in for what turned out to be the worst car I have ever purchased. (including my first car!) The first day I had it the battery died. I brought it in at Johns request and he replaced the battery. Two days later the battery died again. Again I bring it in and he charges the battery and says there may be a "draw" on the battery causing it to die. So I left the car and had to rent one to get to work because he said his loaner was not ready. Two days later I get the car back and he assures me everything is fine. THE NEXT DAY the battery died AGAIN! This time I brought it to my mechanic who told me the alternator was bad. John replaced it. Two days later my car burns down after I get to work. Johns response? "Sorry man". SORRY MAN?!!!!!! Needless to say I will never buy a car from him again. The reason I gave him two stars is because I think he tried to fix the situation but it seemed that he didn't know what the heck he was doing. E for effort? Maybe next time. NOT!