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Ask for Marvin Jones. The Staff were nice and responsive. They gave me the price as shown on the website, unlike other dealers. . They were also responsive... to the after sale questions.
I came in for a non-functional power lock on one door, and an oil change on my newly-purchased 2016 Hyundai Tucson. Eight hundred dollars later, I had... a functional power lock and clean oil/filter. MANY upsell options were added to my service and repair without consultation or even notifying me, service advisor also did not discuss them when given the invoice. Looking for another Hyundai dealer in the greater NoVA area that is more customer-centric.
I received excellent service from Don Baker and Chip
Bought a 2011 Hyundai Sonata from the used car lot. Car was clean, drives well but one of the remotes did not work and the brakes sounded funny and made... noise. I was told that the car was not driven and that the car needed to be driven a while for the brakes to be fine and to bring the remote back and they would fix it. I brought the car back to check the brakes and fix the remote. The manager of the dealer advised that I would have to talk to used car sales, my original sales person and/or the manger to fix the issues. luckily my son is a mechanic who looked at the car and advised that the brake springs needed lubricating. So that was the first lie they told. They either did not know or just said anything to get a sale. Then my son asked about the remote. They replaced the battery and it still did not work. So they told him that it would be $200-$300 to be replaced and that what came with the car was it they would not replaced the remote. Second lie. I was pissed. I wanted to take the car back and cancel the deal but my son said he would take care of it. I paid $8600 cash for the car and you mean to tell me you won't even replace the remote as courtesy? I am also in the market for the new Palisade as well but will not be buying it from Hyundai of Fairfax because of this experience. So if you are buying a used car from the dealership be warned not to take their word on issues involving their used cars.
Mr. Jason Richardson is unequivocally the BEST and most REPUTABLE service advisor I have ever encountered! First of all this gentleman is extremely HONEST!... He always understands the client's needs and is very personable and interested in helping in any aspect that he is able. Mr. Richardson is always 1st class from the moment I arrive in the service bay, during the process of completing the service ticket, always checking on the customer's needs and updating throughout the service process, and through the finalization of the invoice. Mr. Richardson is always open to answering questions and concerns. Mr. Richardson is the BEST of the BEST and deserved the highest accommodation and accolades for his exceptional service, visit after visit, year after year. He is the face of the Fairfax Hyundai service department that absolutely keeps me coming back as a customer and my referrals to others. Thank you Mr. Jason Richardson!
The technicians are incompetent and do not value customer service. The service manager is an idiot who literally did nothing when I complained. I would... give 0 stars if I could. I am never buying a Hyundai again and I am NEVER going to this dealership again.
Today I overheard an employee say "you can't get anything right because you're so f****** stupid" to the person working behind the payment window in the... service department. It upset me, but I figured the person could handle it how they wanted. However, when I went to pay my bill a few minutes later, I realized it was someone with a disability. The guy was nowhere to be found so I contacted management and am waiting to hear something back. I'm not sure that this will do anything because it may be the culture there. Hopefully I can at least get the word out through the internet. THIS IS NOT OK!
Today I overheard an employee say “you can’t get anything right because you’re so f****** stupid” to the person working behind the payment window in the... service department. It upset me, but I figured the person could handle it how they wanted. However, when I went to pay my bill a few minutes later, I realized it was someone with a disability. The guy was nowhere to be found so I contacted management and am waiting to hear something back. I’m not sure that this will do anything because it may be the culture there. Hopefully I can at least get the word out through the internet. THIS IS NOT OK!
I purchased a new car yesterday, a bright blue Kona. I came on the lot, not knowing what I wanted, and Matthew patiently helped me through the entire presses.... Totally recommend him, and the dealership in general! Thanks.
A car sells itself by its reliable reputation backed by the car manufacturer's reputation. Mr. Joseph McNulty made the process of buying a car, the... Elantra, very easy. I liked him because he was not a pushy salesperson. As an elderly woman buying a car, he did not ignore me. Although I brought my son-in-law with me, Joe spoke to me instead of speaking to the male. In the first visit, he told me what I needed to do to purchase a car in Virginia when I have another state's license. Joe set up the purchase process very easy with transitioning me to the information person and the financial person. On this basis of not being pressured to buy, on the basis Joe would talk to a woman trying to make a purchase, I would recommend this dealership and Joe to friends who are considering making a purchase