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Reviews

Average Ratings

4.5
Average based on 57 reviews.
  • Best car shopping I ever did...

    Probably the best car buying experience you could ever hope for. Staff is awesome and since I started going there I now have 3 VW... 2 Jetta's an...

    Dealer Response

    Sohail, Thank you for your business over your past 3 VW vehicles! It was our pleasure to assist you. Enjoy! All the best, Fairfax VW


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    Probably the best car buying experience you could ever hope for. Staff is awesome and since I started going there I now have 3 VW... 2 Jetta's and a Dune edition beetle The process was simple, no hassle and they are EXTREMELY patient. Love the place and when one of my 3 comes up for renewal in 10 months I am going to get a new one from them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sohail, Thank you for your business over your past 3 VW vehicles! It was our pleasure to assist you. Enjoy! All the best, Fairfax VW


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  • New 2016 Passat

    I purchased a new 2016 VW Passat this past weekend. My salesman, Ammer, was great! I did not feel immediate pressure from him to buy right away an...

    Dealer Response

    jg92, Congratulations on your new 2016 VW Passat! We are so sorry to hear that our Finance Department made you feel a little taken advantage of. B...


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    I purchased a new 2016 VW Passat this past weekend. My salesman, Ammer, was great! I did not feel immediate pressure from him to buy right away and he helped me find the right car to fit my needs. After going home and doing some more research, I called the dealership back the next day and we struck a great deal. Ammer was patient, attentive, knowledgable about the vehicles, and customer service oriented. While I was debating between the Passat and the Honda Accord, Ammer went out of his way to bring over an Accord for me to drive before making the final decision. My only complaint about the process was feeling as if the finance manager was trying to take advantage of my young age and lack of experience with purchasing a vehicle when it came time to actually close the deal. Watch out for the tricks that they try to play in the finance room. Other than that it was a create experience and I am very happy with my new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    jg92, Congratulations on your new 2016 VW Passat! We are so sorry to hear that our Finance Department made you feel a little taken advantage of. But all in all, we're glad that Ammer was able to make you feel at ease and confident in your decision. All the best, Fairfax VW Volvo


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  • Great shopping experience and excellent service!

    Had my heart set on buying the 2016 Golf Sportwagen and it was my first time buying a car in America. The sales rep (Ammer) was very informative a...

    Dealer Response

    Fauzi, Congratulations on your new 2016 VW Golf Sportwagen. Thank you for taking the time to share your experience with us. Enjoy! All the best, F...


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    Had my heart set on buying the 2016 Golf Sportwagen and it was my first time buying a car in America. The sales rep (Ammer) was very informative and straight foward on what i needed to do to purchase the car. Overall i had no problem whatsoever on getting the car as the service from all the staff including the GM and the sales manager (Ahmad) were great. Also a plus, since i didn't have car, one of the worker picked me up from my home. I would recommend anyone looking to buy a VW from this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Fauzi, Congratulations on your new 2016 VW Golf Sportwagen. Thank you for taking the time to share your experience with us. Enjoy! All the best, Fairfax VW Volvo


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  • Great shopping experience and excellent service!

    Had my heart set on buying the 2016 Golf Sportwagen and it was my first time buying a car in America. The sales rep (Ammer) was very informative a...

    Dealer Response

    Fauzi, Congratulations on your new 2016 VW Golf Sportwagen. Thank you for taking the time to share your experience with us. Enjoy! All the best, F...


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    Had my heart set on buying the 2016 Golf Sportwagen and it was my first time buying a car in America. The sales rep (Ammer) was very informative and straight foward on what i needed to do to purchase the car. Overall i had no problem whatsoever on getting the car as the service from all the staff including the GM and the sales manager (Ahmad) were great. Also a plus, since i didn't have car, one of the worker picked me up from my home. I would recommend anyone looking to buy a VW from this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Fauzi, Congratulations on your new 2016 VW Golf Sportwagen. Thank you for taking the time to share your experience with us. Enjoy! All the best, Fairfax VW Volvo


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  • Great Experience

    Clark Speaker and team at Fairfax Volvo make getting a car repair easy, & enjoyable! One gets excellent service from the first phone call, to upda...

    Dealer Response

    Nancy, Thank you so much for this great 5-star review! We are happy to hear you can't say enough good things about your visit with us! We look ...


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    Clark Speaker and team at Fairfax Volvo make getting a car repair easy, & enjoyable! One gets excellent service from the first phone call, to updates from Mr.Speaker, friendly folks at billing and wonderful , friendly service people from shuttle drivers to the folks who bring the car at after its all done! Can't say enough good about the experiences I have had at Rosenthal Volvo, next time we make a purchase we will be doing it with this team. Thanks Clark!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Nancy, Thank you so much for this great 5-star review! We are happy to hear you can't say enough good things about your visit with us! We look forward to seeing you again in the future. Best, Fairfax Volkswagen


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  • Truly exceptional service from Clark Speaker,

    I have been coming to Fairfax Volvo for five years and Clark Speaker has helped me with with my service program, always Truly Exceptional in every...

    Dealer Response

    Peggy, We are so happy to hear you had an enjoyable experience with our service department and working with Clark. We hope to see you again in t...


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    I have been coming to Fairfax Volvo for five years and Clark Speaker has helped me with with my service program, always Truly Exceptional in every way, he is very professional and dependable. I am always confident that he will take care of me and my car, just as he would his own family. It makes coming to your facility a pleasure, always respectable, kind and pleasant. The people there are friendly and courteous and everyone will greet you with a smile. Clark always listens to my request, takes note of them and answers each and everyone of them. Again, he is truly exceptional, and takes great care of me. He is the best service rep I have ever had. Sincerely. Peggy

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Peggy, We are so happy to hear you had an enjoyable experience with our service department and working with Clark. We hope to see you again in the future. best, Fairfax VW Volvo


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  • Great Customer Service; Friendly Staff

    My partner and I got our 2016 S60 from Fairfax Volvo this weekend, and could not have been more impressed with the customer service we received. O...

    Dealer Response

    Michael, Congratulations to you and your partner on your new 2016 Volvo S60! We are so happy to hear that Patrick was kind, knowledgeable, and fo...


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    My partner and I got our 2016 S60 from Fairfax Volvo this weekend, and could not have been more impressed with the customer service we received. Our salesman, Patrick, was kind, knowledgeable, and focused on making us comfortable. The sales manager contacted me prior to our visit to make sure they had the exact vehicle that we were looking for in stock. They even set the car aside to make sure it was there for us when we arrived on Saturday. While we negotiated the price back and forth a few times, the negotiation process felt comfortable, and we left feeling as though we got the best possible deal. Once we had the negotiations out of the way, Patrick was extremely accommodating when walking us through the paper work process. He also spent a good amount of time sitting with us in our new vehicle to explain all of the new technology and services offered by our new Volvo. We would definitely recommend this dealership to our family and friends!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Michael, Congratulations to you and your partner on your new 2016 Volvo S60! We are so happy to hear that Patrick was kind, knowledgeable, and focused on making you happy. That is ultimately what we strive for. Enjoy! All the best, Fairfax Volvo


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  • Great experience!

    The sales staff was friendly, courteous, knowledgeable and professional. They thoroughly understood the XC-90's features and functions and were ex...

    Dealer Response

    Duane, Congratulations on your new Volvo XC90! We want to thank you for your business and for taking the time to share your experience with us as ...


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    The sales staff was friendly, courteous, knowledgeable and professional. They thoroughly understood the XC-90's features and functions and were excellent at demonstrating them to me. They provided excellent support throughout the vehicle preparation and set up during the final sales process, helping configure the Volvo app and initialize the support Volvo On-Call. Also the car was quickly detailed and prepared for me to drive it home that evening even though it was very late in the evening by the time we were finished.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Duane, Congratulations on your new Volvo XC90! We want to thank you for your business and for taking the time to share your experience with us as well. All the best, Fairfax VW Volvo


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  • Thank you Nehad!

    I am so excited to drive my new VW golf! Nehad and Fairfax VW worked hard to find the car I wanted and at a good price. I especially enjoyed the t...

    Dealer Response

    Tina, We're so happy to hear you love your new Golf! Nehad (and the rest of the team) are very pleased to learn you took the time to share yo...


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    I am so excited to drive my new VW golf! Nehad and Fairfax VW worked hard to find the car I wanted and at a good price. I especially enjoyed the test drive and learning about all the car features. I am very pleased with my new car and the overall buying process, and will definitely return to this dealership for my future car purchases

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Tina, We're so happy to hear you love your new Golf! Nehad (and the rest of the team) are very pleased to learn you took the time to share your experience on Cars.com. Thank you again for your kind words, loyalty, and business! Your Proud Volkswagen Family, Fairfax VW


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  • My scheduled Volvo maintenance check

    It's always a pleasure to know I can call Clark or Melvin for a maintenance check and obtain a timely appointment that compliments my business sch...

    Dealer Response

    Dr. Michael, We apologize for the delayed response! We deeply appreciate you taking the time out of your busy day to endorse our service team...


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    It's always a pleasure to know I can call Clark or Melvin for a maintenance check and obtain a timely appointment that compliments my business schedule. The Volvo team is always courteous, helpful, and competent with integrity. I trust them with my Volvo repairs and never feel that I'm being "ripped off." Dr. Michael J

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dr. Michael, We apologize for the delayed response! We deeply appreciate you taking the time out of your busy day to endorse our service team, especially Clark and Melvin. Again, thank you for your kind words, loyalty, and business! Your Proud Volvo Family, Fairfax Volvo


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