Reviews
Write a reviewAbysmal Customer Service and Poor used vehicles
Purchased a 2014 Mustang GT. When I purchased the vehicle it had not been serviced. They ordered the wrong set of new tires and had to reorder new ones so I was not able to get the car until two weeks after I bought it. During this period they would not give me any information on what needed to be done to the car, only that it wasn't done. I also could barely find anyone willing to give me updates on my vehicle and kept being told they would call me back but I would never receive a call. Soon after I finally received the vehicle I realized there was an issue with a front rear hub and the rear differential. I ended up taking the car to a different Lithia dealership where it took them 4 weeks to get a new differential shipped from California. They also found an issue with the rear mounting brace for the differential which the original dealership should have easily caught. My compressor then seized up shortly after and at this point Lithia and the dealership refused to cover it because the warranty period was over, even though the car was in the shop for around half that time. If you buy a car from this dealership either one or have a third party mechanic give you a full assessment of the vehicle before purchasing.
Michael, I am not pleased to hear of the incident you described in this review regarding your 2014 Mustang GT purchase and service work. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Shawn Jordan – Operations Director
Great people
Great group of people, very easy buying process, thank you!
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
Service/repairs
Took my car is for a m24,000 miles service and a noise from the rears tires. I received a call that the left rear tire had a nail/screw in the tire and that the tire was not repairable and if I want to get the tire from them or take it to tire shop. I took them to go ahead and replace the tire. I received a call the next day that the car was ready for pick up
Thank you for taking the time to write this review, Charles. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Shawn Jordan – Operations Director
2023 Chevy Blazer
Morando was very helpful and nice to work with. Would definitely recommend
Thank you for leaving us this great review! We are very happy to hear that Morando could be so helpful during your recent visit with us. Thank you for your recommendations and we look forward to seeing you back again in the future. Take care! Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
All am. Chev.
I went to my keys fixed and a new fob. Justin made sure I had my military discount added and worked with me to have everything done within 2-3 days. That?s including the weekend.
Thank you for your wonderful feedback, Peyton. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Shawn Jordan – Operations Director
What a Joke!
Great place if you have no use for your truck... Brought truck in a month ago to diagnose a noise from the engine and...... Crickets.....still sitting in the same spot.
I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Shawn Jordan – Operations Director
Many vehicles to choose from!
Many vehicles to choose from! Will never use recommend them!! Vehicle was not ready delivered when it was supposed to be ready! Also once financing is signed seems like treated like lower class people, peons
The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
Malibu
The experience overall was amazing, the app is extremely helpful. It?s also neat with setting up service schedules for your car arrangements.
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Shawn Jordan – Operations Director
Killeen All American Chevrolet
Wonderful customer service, a pleasant buying experience and always looking to help.
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a pleasant visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Shawn Jordan – Operations Director
DO NOT BUY FROM HERE!!!
Service is terrible. Please do not spend your hard earned money at this dealership. I will never buy another vehicle from this dealership. They are the worst.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Shawn Jordan – Operations Director