Stephen Wade Chevrolet

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
209 lifetime reviews.
  • 1.0 out of 5
    July 28, 2020

    Seriously the worst sales experience ever, especially for a Cadillac dealer. My wife and I set an appointment to come see a limited Expedition for 4pm.... We get there at 4, get shuffled to a different sales guy and then proceed to stand around on the lot in 105 degree weather for 45 minutes while they fumble around trying to find the keys. Finally I asked to speak to the GM. Since I'm standing out in 105 degree weather waiting for the mysterious keys to appear, it seems reasonable he might like to join me to see how his operation actually runs. Rather than the GM, they send Moe- the sales manager. His answer to the trouble we've experienced so far was - "You could've waited inside." Ok Moe, then why did you guys lead us out to stand by the Expedition while you searched for keys? Apparently at Stephen Wade it's up to the customer to decipher the next steps when trying to purchase a vehicle. If you enjoy being treated like a moron, and dealing with crap management attitudes- Stephen Wade Chevy is just the place for you. Side note- we ended up just buying new from Ken Garff Ford. I should have just gone there in the first place, they actually give a crap about customers...

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (435) 628-5201 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you.

  • 5.0 out of 5
    January 11, 2020

    Trey is the best ! Friendly , no pressure , quick and courteous! Made us a great deal on a used Honda , made the process effortless

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!

  • 5.0 out of 5
    August 14, 2018

    I've done business with a wide variety of dealers over time and Stephen Wade Chevrolet Service department has delivered the highest levels of service quality... of any of them. Since the first experience almost two years ago, their staff has consistently and professionally delivered friendly progress reports an has top-flight technicians.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, p...lease let us know!

  • 5.0 out of 5
    May 20, 2017

    Quick service provided with final bill below estimate.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!

  • 5.0 out of 5
    December 7, 2016

    Prompt and courteous on my Chevrolet Silverado, with a pleasant waiting room, with refreshments.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Garrett, thank you for taking the time to leave us feedback. You really made our day today.

  • 5.0 out of 5
    December 31, 2015

    Even though the service area was very busy my truck was serviced in a timely manner.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 24, 2015

    We're always last minute and always with limited time. Stephen Wade (usually with the help of Les) always accommodates us. The service staff is always... friendly and the actual service is always speedy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 16, 2015

    The staff was very helpful, they explained everything to us & we are very happy with our new car. Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 11, 2015

    This is the 2nd time I have purchased a new car from Steven Wade Cadallic. The whole process was excellent both times. From sales to service, top notch... all the way.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2015

    Everyone was amazing and helped me out with any and all questions and concerns. From sales to finance everyone did an amazing job and helped me get into... the Equinox quickly and without any hiccups. I truly appreciate all the people involved in getting me set up in my new vehicle! They were all amazing!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews