Grand Automotive, Inc.

Rectangle 48
Sales 10:00 AM - 9:00 PM
Service 9:00 AM - 5:00 PM

Grand Automotive, Inc. Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 7:00 PM

Saturday

10:00 AM - 7:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

9:00 AM - 5:00 PM

Tuesday

9:00 AM - 5:00 PM

Wednesday

9:00 AM - 5:00 PM

Thursday

9:00 AM - 5:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2012

Welcome to Grand Automotive of Hempstead, located in Nassau County of Garden city Long Island, NY, We are only 20 miles

...

from NYC, Where quality service and customer satisfaction comes first. Our Business belief is Customer satisfaction and selling quality Pre-owned vehicles. We pride ourselves in a hassle-free car buying experience, At Grand Automotive your needs and peace of mind always are our top priority,No other dealer can offer the similar certified program(1)Guaranteed Accident Free Clean Car Fax vehicle history (2)160 point Certification performed by our licensed Mitsubishi Certified Technicians (3)10 yrs 100,000 miles power-train Warranty (4)10 yrs 24/7 Roadside service (5)One year of vehicle maintenance.Non Negotiable Lowest price in the country.

""WE ONLY SELL ACCIDENT FREE 160 POINT CERTIFIED PRE-OWNED (CPO) CLEAN CARFAX VEHICLES WITH A BUYBACK GURANTEE""

Service

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
127 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 6, 2018

    Add to the cost you see a $1600 certification fee. I drove almost 2 hours from CT to see this car. I called ahead several times and confirmed the pricing,... fees, etc. I was very explicit that I wanted to know the true price before I got there. No mention of the "certification fee," which is not optional, until I got there. Not at all transparent. Just say the cost. Don't lure people in then hit them with exorbitant extra costs. I can't wait to see the response from the dealer! I don't care! Buyers, just know they have a $1600 certification and dealer prep cost, and add that.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 23, 2018

    It was a great pleasure to see people are so honest and transparent .I called ahead of time and confirmed the price and down payment.When I arrived nothing... changed. Thank you

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 9, 2018

    This was by far the most easiest car purchasing experience, bought my 2015 4 series and I love it The staff was very helpful and made the process really... quick. The car was in amazing condition and look forward to buying my next car with them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business as you aware We only sell Certified Pre-owned vehicles which includes following (1)Accident Free Clean CarFax vehicle hist...ory report(2)160 point Certification performed by our licensed Mitsubishi Certified Technicians (3)10 yrs 100,000 miles power-train Warranty (4)10 yrs roadside service (5)One year of free vehicle maintenance which includes Two Conventional oil changes,Tire Rotation,Battery check,Brake Inspection,Performance Snapshot and Car Prep,Please come to take advantage of our limited time offer,Regardless of your past negative credit history we will get you approved, We pride ourselves in our success of working hard with our 18 lenders!!!!!

  • 5.0 out of 5
    November 21, 2018

    I love this dealership for simple reason Honesty and Transparency,I was shopping for months finally I purchased my car from Grand Automotive because of... their full disclosure of total cost Thank you

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 20, 2018

    Kevin is a class act .He is a great sales person and good human being .I really appreciate your patience spending several hours answering all our questions... and finally convincing us why we should buy certified car. Thank you

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 8, 2018

    Kevin, Jonathan, and Tomas sincerely thank you for all your help. You guys went above and beyond getting me approved. I highly recommend the grand automotive.... Best dealer bar none.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 7, 2018

    I found a vehicle on cars.com from this facility advertised at a certain price. I spoke with a Jonathan today regarding the vehicle advertised. He indicated... that the vehicle was available and I expressed an interest in pursuing the vehicle. He inquired about financing and I indicated that this would be a cash purchase. He then told me he would have to get back to me regarding the cast purchase price. I waited a couple of hours and did not hear back from Jonathan. I then called back and spoke with him again. He did told me that the cash purchase price of the vehicle would be an additional $5000. He tried to explain that the advertised and it price was a price based on obtaining financing through this dealership. I discussed with him the fact that this stipulation regarding the listed place of the vehicle was certainly not anywhere on the listed advertisement for the vehicle. This clearly appears to me to be a pricing scam by this dealership. Having purchased several vehicles on line over the years this was the first I have ever heard of the listed Price being dependent on the means of purchase.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Eric Our advertised price is for cash or finance.Please Just read the disclaimer it clarifies only $995 dealer prep plus sales tax and motor vehicle ...fees are only addition to advertised selling price.Eric $5100 addition included shipping cost to mississippi Dealer prep $995 and sales tax and dmv fees.

  • 1.0 out of 5
    September 19, 2018

    This place is a scam! I know most dealers have extra fees on top of their cars but this dealers had almost SIX THOUSAND dollars worth of fees tacked on... to the coast of the car, and they are all MANDITORY! The cars were sub par. They tried and tried to convince me why the car I wanted was worth it- but with all fees a 3 year old used car with almost 50k miles from them was just a small amount money less than a brand new version of the same car!! If you are looking at a car from them, add on another 6k and that’s how much it will be. Ridiculous. Scam artists. Stay away!

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Emily Please state the facts.You said you will not pay sales tax because you were paying cash.We told you we will not sell you a car if you do not wan...t to pay sales tax and dealer prep.You just got up and stormed out.

  • 1.0 out of 5
    August 27, 2018

    After inquiring about Audi S5 and getting replies in email and texts i was called by a girl to come in and see car. I told the person i was busy all week... and weekend and would call Mon. to come in that week. I called at 1:00 pm today Mon. And told the person who answers their phones i wanted to speak to a Kevin Thomas who texted me to come in on fri. She asked what it was for and i told her to come SEE the Audi S5. She then told me he was busy and i told her to have him call me asap about the car since i was driving from 1Hr. Away from them and she took my number and NAME and told me she would have him call me as soon as he could. At that time i started my ride there because i know the belt parkway after a certain time is bad with traffic (and they had my name and number and knew i was now looking to come for a car they KNEW i had wanted) and i did not want sit in traffic and Waste my time. So about 20 mns. into my drive i called again and once again was told he was on the phone or with a client. I SPECIFICALLY told her i was on my way already and for him to call me, she said OK. I got stuck in Horrendous traffic and finally when it cleared up i called AGAIN. At this point i was 5 miles away. Once again she told me he was busy and i told her this is ridiculous and ONLY because i was so close and already into my trip 1hr. i kept going. I finally got there and after walking around looking for help some salesman asked me if HE could help me. I told him my story and SPECIFICALLY asked HIM if car was here and he said he would find out. At that time i did not see it around so said to him please do not tell me the S5 is not here and he said why and i told him the whole story and the phone calls. He asked to to wait and i said ok. Then finally Kevin Thomas apologized to me and said he was with a client and would be with me soon. I at that moment i told him PLEASE tell me now if the S5 is here or not because i will be upset if is not because of my communications with the phone girl. He said not to worry it was IN THE BACK. I at that time was very happy and glad, finally after all that. I at that time went to waiting room and waited about 15 mns. when they came to me and said " I'm sorry the S5 is not here it is at OUR OTHER LOT and could i wait for a WHILE and they would go get it for me. I was so put aback that i said to my self * Wow this is a typical bait and switch * and told the young man that is not a good way to do business and i was so upset that i was leaving. I left and it took me 2 hrs. to get back home. What a waste of my PRECIOUS time. Thank God i had done all my business before i went and had no more appointments. So with that i will tell EVERYONE to be VERY careful of this establishment. Very unprofessional from phone person to receptionist to salesman. BUYER BEWARE.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am very sympathetic to your situation.You should have made a appointment with us so that we could have the car available and if you had some patienc...e and waited for 30 minuets for us to get the car from our freeport store you would have loved the car but You were in a hurry and wouldn't wait.I would appreciate if you like to make a appointment and come look at the car.It is a one owner vehicle and never been in a accident and comes with 10 yrs 100,000 miles warranty.We will even give you 2 yrs of free maintenance for your inconvenience

  • 5.0 out of 5
    August 17, 2018

    Thank you for the staff for always making sure I am good, even after coming in months after buying my used 2014 Mercedes CLA 250 the dealership treats... me like family getting my oil change done

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business

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Grand Automotive, Inc.

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