Bill Luke Chrysler Jeep Dodge RAM

New 866-443-4172 Dealer Website
Used 866-443-4171 Email Dealer
Service 866-443-4175

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Reviews

Average Ratings

4.2
Average based on 146 reviews.
  • Friendly service

    Great dealership. I highly recommend purchasing a vehicle from here. I did most of the negotiating over the phone. When I showed up at the dealers...

    Dealer Response

    Thank you for taking the time to share this. We appreciate it. If there is anything else we can do for you please let us know.


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    Great dealership. I highly recommend purchasing a vehicle from here. I did most of the negotiating over the phone. When I showed up at the dealership I greeted warmly and was out of there with my new vehicle within an hour! The priced I agreed to buy the vehicle at was the price I got. My vehicle was clean and had a full tank of gas :)

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    6 people out of 9 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share this. We appreciate it. If there is anything else we can do for you please let us know.


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  • Good experience with Bill Luke

    Had a good experience as I inquired online about two vehicles, one for my son and one possibly for me. I was contacted very soon after sending my ...

    Dealer Response

    Thank you for bringing this to our attention. Your feedback is valued and will help us improve our service.


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    Had a good experience as I inquired online about two vehicles, one for my son and one possibly for me. I was contacted very soon after sending my question, but no answers were provided about whether the Equinox had a sunroof/moonroof. They did verify the two cars were on the lott still. I was asked to ask for Stephanie when we arrived at our agreed upon time, but was told she was not in today?? But we had an appointment. We found, via another salesperson that the vehicle did not have the sunroof, could have saved me a trip had they known their inventory.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to our attention. Your feedback is valued and will help us improve our service.


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  • Great Experience!

    I have had a great experience every time I have purchased a car at Bill Luke! It was great working with Lionel when purchasing my new Renegade, he...

    Dealer Response

    Thank you for giving us an opportunity to assist you with your Renegade purchase. We wish you the best and we look forward to further assisting yo...


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    I have had a great experience every time I have purchased a car at Bill Luke! It was great working with Lionel when purchasing my new Renegade, he is very experienced, doesn't pressure you, and gives a fair deal. We make sure to see him every time we get a new vehicle at Bill Luke. Also, Brian did a great job at showing me all of the features of my Renegade, he installed the license plate for me and even hooked my phone up to the bluetooth!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us an opportunity to assist you with your Renegade purchase. We wish you the best and we look forward to further assisting you in the future!


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  • Be careful

    Be aware, the deal you make with the sales staff is subject to change once you get to the finance department. Total lack of honor and integrity, ...

    Dealer Response

    I am sorry we could not come to a deal. Our Finance Department does offer available products for your new vehicle such as extended warranties. We'...


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    Be aware, the deal you make with the sales staff is subject to change once you get to the finance department. Total lack of honor and integrity, they didn't honor the deal that was made so I walked out. A deal is a deal, once made shouldn't be subject to change at the last minute.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry we could not come to a deal. Our Finance Department does offer available products for your new vehicle such as extended warranties. We're sorry that you are not satisfied with the experiences you've had at our store.


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  • car not available!

    There online chat is outsourced and horrible. I inquired about a 2016 Camry which they had 6, but only 2 were still available for much more money ...

    Dealer Response

    I apologize about your experience here at Bill Luke. Sorry for the disappointment that the vehicle you inquired on was not available. At Bill Luke...


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    There online chat is outsourced and horrible. I inquired about a 2016 Camry which they had 6, but only 2 were still available for much more money and they DO NOT DEAL ON PRICE. Stay AWAY

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I apologize about your experience here at Bill Luke. Sorry for the disappointment that the vehicle you inquired on was not available. At Bill Luke our focus is to provide consumers excellent customer service. Please contact us at 602-249-1234 if you would like to discuss other vehicle options.


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  • Thank you Lionel we both appreciate all your help.

    Lionel, I and my wife would like to thank you very much she's really enjoying her new car. I would also like to thank you and your dealership on p...

    Dealer Response

    Thank you for your kind comments on Lionel! We're glad you had a great car buying experience with us. We hope you both are enjoying your new vehic...


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    Lionel, I and my wife would like to thank you very much she's really enjoying her new car. I would also like to thank you and your dealership on putting together a great deal with no pressure on us. We also got your thank you card and appreciate the contact follow up. I remember in 2007 when I and my wife bought 2 new cars the same day at a GM dealership in Mesa and never heard a peep from them again. We both will keep you in mind if we or anyone else is looking for a good quality vehicle. I also would like to thank Luis in finance for all his help and sucuring a great finance rate , he explained everything in detail and answered all our questions. You both are a great asset to the Bill Luke dealership. Mahalo..

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind comments on Lionel! We're glad you had a great car buying experience with us. We hope you both are enjoying your new vehicles!


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  • The Best!!!

    Wow! This was the most amazing car buying experience that my husband and I ever had that we both ended up purchasing new vehicles in the same week...

    Dealer Response

    We're honestly flattered by your review of your experience with us, Diane. Not only do we strive to provide the utmost in customer service and qua...


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    Wow! This was the most amazing car buying experience that my husband and I ever had that we both ended up purchasing new vehicles in the same week! We usually always buy used vehicles for sale by owner, just to avoid dealing with dealerships, but we would definitely purchase from Bill Luke again! TERRANCE was the most PERFECT, HONEST, STRAIGHT FORWARD and KNOWLEDGABLE salesman we have ever met. Fortunately he has a unique company like Bill Luke behind him encourage and support him in this type of excellent service. We never felt pressured or uncomfortable, we actually had a fantastic time and enjoyed the whole process...even the financing part was great! First we found the vehicle we wanted on their website which was easiest to navigate and use and ACCURATE! Then to make it INCREDIBLE.... the "LOWEST BILL LUKE PRICE" is right there UPFRONT on their website ! Finally a dealership that is open and honest right upfront !! Their prices beat the other dealerships by a lot from all the vehicles we checked due the their high volume. We then went down the dealership just to see the car we were dreaming about... and no one approached us which we LOVED....as we do not like high pressure sales at all. We did stop to use the rest room and was asked if we needed assistance. We told them were "just looking" and were left alone... thank you!! :-). We had visited other dealerships so we had a chance to look inside and test drive before we went to Bill Luke, and while they were "ok, and typical dealerships"... we couldn't get a quick out the door price in writing. We also found every salesman lied or made up an answer, rather than finding out the real answers for us. When we saw Bill Luke had the exact vehicle we wanted, I called and they instantly explained their program and how if I filled out the credit app I would have a out the door price right away. Within a half hour I had an OUT THE DOOR PRICE IN WRITING to my email. No extra fees and add ons that so many dealerships put on at the end. NO haggling about price, NO manipulation of numbers, NO high pressure sit in the office and asking us where we want to be at without really knowing the actual price, etc. So if you like the typical wheel and deal, jump all over you, high pressure type of sales and don't mind being lied to as long as you think you got a good deal because your monthly payment is low...even with all the hidden fees....then this is not the place for you! But if you are technologically up to date, love a great website, excellent internet support, and a dealership that has moved into the 21st century.... that is upfront, honest and straightforward.. then try BILL LUKE..and ask for TERRANCE if you really want to have a positive memorable experience!!! IF Terrance isn't available due to the overwhelming amount of referrals...still know that this is the BEST dealership we've ever worked with and I am sure there are many other excellent salesmen available to help! Thank you Terrance and Bill Luke! We love both our brand new Jeeps and the great price and service you gave us!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're honestly flattered by your review of your experience with us, Diane. Not only do we strive to provide the utmost in customer service and quality to all of our customers, but we're always willing to work within each customer's needs, situation and budget so that they leave our dealership with the vehicle that's right for them. We're delighted that you feel you experienced these values first hand, and we look forward to seeing you again very soon!


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  • Poor customer service.

    Poor customer service. Rude customer service manager. I took my car in for repairs and when it was returned the driver's seat gear was not working...

    Dealer Response

    We're so sorry your experience was a negative one. If you provide me with a little more information I will be sure to investigate the issue. Pleas...


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    Poor customer service. Rude customer service manager. I took my car in for repairs and when it was returned the driver's seat gear was not working smoothly although when I brought it in it was fine. They denied breaking it and said they could fix it but would not pay for it to be fixed. Would not recommend you take your car there for anything and certainly would not recommend buying a car from a dealership where you receive such horrible customer service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so sorry your experience was a negative one. If you provide me with a little more information I will be sure to investigate the issue. Please contact us at 602-249-1234.


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  • Great Experience!!

    The greatest car buying experience I have ever had. Worked with Jerry in Sales and Steven in Finance. Drove my Mustang convertible home and love i...

    Dealer Response

    This is a perfect example of the type of service we strive for. Thanks for sharing your story with everyone!


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    The greatest car buying experience I have ever had. Worked with Jerry in Sales and Steven in Finance. Drove my Mustang convertible home and love it! I would highly recommend Bill Luke to all my friends. I would not want to buy a car anywhere else. Jerry is wonderful, their customer service is the best, everyone is so friendly, helpful and professional.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is a perfect example of the type of service we strive for. Thanks for sharing your story with everyone!


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  • Bill luke

    Checked out the lot and it was so great as far as selection !

    Dealer Response

    Thanks for sharing! This is exactly what we aim for.


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    Checked out the lot and it was so great as far as selection !

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for sharing! This is exactly what we aim for.


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