Reviews
RUN!
RUN!!!!!!!!!!!>>>>>>>IF YOU ARE IN THE MARKET FOR A CAR AVIOD THIS DEALERSHIP .I LITERALLY HAD A Full blowen ARGUMENT WITH BOTH THE SALE PERSON Nick Howard AND THE SALE Manager jerry WHO ENDED up HANGING UP ON ME when I WAS ASKING for his last name also because he was not willing to work out a price of $400 dollars for a the sale of a truck which i was paying cash .He told me that his price was final but just dropped the truck less than a couple of days . I asked him if he was willing to lose a deal for 400 and his response was .... yes, and then he hung up on me .... this shows me that he really does not care and being a manger shows me the kind of people this dealership has working and running it. I was not treated with total disrespect, and they don't care about selling cars. they want us to be grateful they are selling us a car we should be lucky to buy from them. defiantly find another place to buy who knows how to treat you with dignity and respect not getting yelled at.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Cd, We sincerely apologize for your recent experience. At Bill Luke, we are committed to maintaining a respectful and positive environment for all our customers. Regarding the $400 discount request, please note that it pertained to the tint, which has already been completed on the vehicle. Additionally, the vehicle has recently undergone a price reduction, which has limited our ability to offer further discounts at this time. We truly appreciate your feedback and would be happy to assist you should you find another vehicle of interest. Please don’t hesitate to reach out.
It was mostly not the 400 but the fact of how I was disrespected and talk to by both your sales person and most importantly the way your manager, Jerry talk to me and hung up on me that shows me the kind of people that you have working at this dealership. When you have a manager who supposed to lead example treats the customer with total disrespect.
My son and I want to applaud three people : Papa Sow,
My son and I want to applaud three people : Papa Sow, Christian Daniels, Mike Roush. What a great experience in buying a car! Papa was excellent and the salesman to see! Great dealership and the place to go! Ask for Papa and he will take care of you!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear that our team took such great care of you, Falsetto! Thank you!
Amazing dealership.
Amazing dealership. We’re very professional and courteous. From start to finish they truly went all out. My family and I will be regulars as long as they don’t change the way they operate.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Started off not so well just going by texting about the
Started off not so well just going by texting about the vehicle, asked for pictures 2x and was told pictures would be sent but as of now still no pictures and that’s just the start haven’t even made it to the dealership to test drive it or try to make a deal yet
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very quick response and got me all the info I needed to
Very quick response and got me all the info I needed to make my decision
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Matthew was great teaching me the in and outs of our Ram
Matthew was great teaching me the in and outs of our Ram 1500. He spent as much time with me until I was completely up to speed on the truck
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We are so happy to hear you enjoyed your experience!
We had a great experience with Bill Luke Chrysler Jeep
We had a great experience with Bill Luke Chrysler Jeep Dodge RAM. We specifically worked with Jay, Matthew, and Steve through out the process of our vehicle purchase. Excellent customer service, kind, responsive, and friendly team members. They ensured our needs were met and left a positive lasting impression of the dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy to hear that our team provided you with a great experience! Thank you for taking the time to leave us a review!
Just bought my second car from Bill Luke.
Just bought my second car from Bill Luke. No games played here. Very straightforward with pricing, knowledge, and listen to your requests. I worked with JJ, Neftaly, Thayer and Eduardo and they all did an exceptional job. 5 stars. Highly recommend using them for your next purchase.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so happy that you decided to stick with us, we appreciate the return business. Thank you for the awesome review!
We were treated well but alot of time with sales person
We were treated well but alot of time with sales person running back and forth on completing paperwork than had to ditch for an hour waiting to finalize with finance. Start to finish was over 5 hours and the vehicle we picked out shead of time. Dead battery and wash job did not know about the diner.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are sorry to hear that it wasn't a perfect experience. Thank you for the feedback, we will pass this along to make changes for the future. If you have anything further to add you can reach out to Jessica, our Customer Experience Manager at 602-544-3696 or j.mckenzie@Billluke.com
I went in to buy a truck and spoke with Neftaly Castillo.
I went in to buy a truck and spoke with Neftaly Castillo. He told me I had two options: put money down and get a $700 monthly payment, or go with no money down and have a $900 payment. I was aiming for the $700 payment, so I told him I’d go home and think about it. After giving it some serious thought overnight, I decided I was okay with the $900 monthly payment and called Neftaly the next day to move forward—exactly as he laid it out the day before. But suddenly, he tells me I now need at least $1,000 down to get that same $900 payment. That completely contradicted what he originally told me. What frustrated me even more was how little effort he put in—like he didn’t even care to try, maybe because I wasn’t putting any money down. It felt like I was being dismissed altogether. In the end, I bought a different car elsewhere with a $900 payment and zero down—exactly what I was ready to do with Neftaly. If you’re looking for transparency and someone who values your business regardless of your down payment, I’d suggest going somewhere else.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry to hear about the experience you had with our sales department and will look into where the break down happened. Thank you for making us aware! We would still love to earn your business and we are confident that we can get you into the perfect vehicle at the right price. Please reach out to Jessica, our Customer Experience Manager at 602-544-3696 or j.mckenzie@Billluke.com