Bill Luke Chrysler Jeep Dodge RAM

New 866-443-4172 Dealer Website
Used 866-443-4171 Email Dealer
Service 866-443-4175

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Reviews

Average Ratings

4.3
477 lifetime reviews. Includes reviews of Bill Luke Chrysler Jeep Dodge RAM from DealerRater.com
  • Friendly service

    Great dealership. I highly recommend purchasing a vehicle from here. I did most of the negotiating over the phone. When I showed up at the dealers...

    Dealer Response

    Thank you for taking the time to share this. We appreciate it. If there is anything else we can do for you please let us know.


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    Great dealership. I highly recommend purchasing a vehicle from here. I did most of the negotiating over the phone. When I showed up at the dealership I greeted warmly and was out of there with my new vehicle within an hour! The priced I agreed to buy the vehicle at was the price I got. My vehicle was clean and had a full tank of gas :)

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    6 people out of 9 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share this. We appreciate it. If there is anything else we can do for you please let us know.


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  • First Chrysler dealership experience

    Never been to the dealership in 35 years here in AZ. Never bought a Chrysler before. Wanted a low mileage used Town & Country van after our Niss...


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    Never been to the dealership in 35 years here in AZ. Never bought a Chrysler before. Wanted a low mileage used Town & Country van after our Nissan van was totalled in an accident. Selection was mind-boggling, there were 15 to choose from. Price came in right at True car amount, so we felt the deal was fair. Salesman Ronnie was great, finance guy Thayer was great. We got the warranty, so with proper maintenace, we should be covered bumper to bumper for 100k. Overall, very pleased with the experience and the product. Patrick Millette

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • AWESOME EXPIERENCE
    February 25, 2017

    I bought a 2016 CPO RAM and brian kelsven really made me understand my vehicle paired my phone and was extremely easy to talk to with defiantly a ...


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    I bought a 2016 CPO RAM and brian kelsven really made me understand my vehicle paired my phone and was extremely easy to talk to with defiantly a people person!

    Does recommend this dealer

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  • Week Later
    February 24, 2017

    So it's been 6 days since I signed the paperwork for a car and they said they will have to overnight docs to my cosigner and get them back before ...


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    So it's been 6 days since I signed the paperwork for a car and they said they will have to overnight docs to my cosigner and get them back before I can even touch the car. When your a first time buyer you want to drive out the same day. Now I'm still waiting until Monday a week later for it. Regretting a bit doing business here when someone offered a simple faster process.

    Does recommend this dealer

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  • Dealership from HELL

    Got in contact with this dealership when I was hunting for used Toyota Corolla . This dealership had a few on hand in my price range . When walki...

    Dealer Response

    I am sorry for your dissatisfaction. This has been our pricing for years and it is clearly illustrated on our website. Buyers can pay cash if you ...


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    Got in contact with this dealership when I was hunting for used Toyota Corolla . This dealership had a few on hand in my price range . When walking into this dealership I was not greeted by any of their sales people . Eventually received some attention from a sales person . Showed me the vehicle I was interested in the pictures hid a lot of the imperfections on the vehicle . Offered the dealership a cash off for the vehicle which was listed on their website . What they don't tell you is that is a price if you finance the vehicle through their dealership . The WORST experience I have ever had with a dealership . Steer clear or you will have buyers remorse shopping here .

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry for your dissatisfaction. This has been our pricing for years and it is clearly illustrated on our website. Buyers can pay cash if you wish, but if you do you are not eligible for the $1000 finance bonus cash included in our finance price.


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  • Will Not Ever Go Back.

    Let me start by saying. I have been to Bill Luke twice. The first time I had a great experience. This time was a much different story. They do h...

    Dealer Response

    We appreciate you taking the time to provides feedback. We're sorry that you are not satisfied with the experience you had at our store and that w...


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    Let me start by saying. I have been to Bill Luke twice. The first time I had a great experience. This time was a much different story. They do have cars priced fairly. However they offer you thousands below fair trade in value for your vehicle. Unwilling to negotiate, until they eventually took $100 off. They then attempted to push filling out a credit app to “get a couple of hundred dollars lower.” Pushing customers to fill out a credit app before you have agreed on a bottom line in an attempt to get them to feel more committed is not a sales tactic that should be used by professionals. This one just one of the times the negotiations suggested trying to deceive me as a customer. The Manager and salesman claimed they did not have the margin in the car to lower the out the door financing. While this may be true, I pointed out they did have the margin in the trade in value. Bill Luke lost my business due to unreasonable negotiations, deceptive tactics and ultimately never once seeming interested in earning my business. I was left wondering why they didn’t even bother to try to put me in another car or offer to at least show me what else they had. A clear sign they did not want my business, which to me shows clear disrespect. At the end of the day they will sell the cars, but I know I will continue to pass the word along about my experience. I have crossed Bill Luke off the list of dealers I will shop at. Very unfortunate because they have a large selection, and my first experience was great.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to provides feedback. We're sorry that you are not satisfied with the experience you had at our store and that we could not come to a deal.


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  • Exceptionalism

    My wife and I enjoyed purchasing a used vehicle at Bill Luke. Our salesperson was Horea Silvis and was very professional. I would recommend anyone...

    Dealer Response

    Jim, Your review was a pleasure to read! Thank you for sharing your experience and as well as recommending our dealership!


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    My wife and I enjoyed purchasing a used vehicle at Bill Luke. Our salesperson was Horea Silvis and was very professional. I would recommend anyone to this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim, Your review was a pleasure to read! Thank you for sharing your experience and as well as recommending our dealership!


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  • Great no-nonsense one-on-one service
    February 14, 2017

    I bought a Lexus, and my salesperson, Carlos Garcia, made me feel like he was on my side all throughout the process, he was never pushy and willin...

    Bill Luke Chrysler Jeep Dodge & Ram

    We're glad you enjoyed purchasing your car with Carlos! Thank you for your kind review. We look forward to serving you again!


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    I bought a Lexus, and my salesperson, Carlos Garcia, made me feel like he was on my side all throughout the process, he was never pushy and willing to meet my demands.

    Does recommend this dealer
    Bill Luke Chrysler Jeep Dodge & Ram

    We're glad you enjoyed purchasing your car with Carlos! Thank you for your kind review. We look forward to serving you again!


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  • Horrible
    February 1, 2017

    I would not recommend this dealership to family or friends its a mess what i went through was a horrible experience for my first vehicle purchase....


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    I would not recommend this dealership to family or friends its a mess what i went through was a horrible experience for my first vehicle purchase. First, i had to open a brand new policy with a brand new insurance company just so they physically have a card with my name on it so i can drive off the lot. Now its costing me more $ for cancelling fees! After 3 long hours of handing them a document we work out the financial part and was told to fax in my paystubs for the bank and am told everything is ok i can take the vehicle home and dont worry about anything. then next morning i get a call am sorry u were not approved so i drive 30 miles one way to return the vehicle. Once am there they say sorry u were approved take the vehicle and i drive 30 miles bck home. they hand over a 2014 jeep wrangler with a chipped windshield and on my way home the chip makes a crack no to big but its visible. Ehen returning the vehilce they charge me. If u buy a vehicle make sure everything is final without bullshit games first its a yes than its a no never will i ever give bill luke my business

    Does not recommend this dealer

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  • RAM 1500 EXPRESs Regular Cab purchase

    Excellent experience, found the truck I wanted online let them know what I wanted to pay for it deal done just had to come in and sign paper work....

    Dealer Response

    Thank you for sharing your experience with Bill Luke. We appreciate your business and are happy to hear that you are enjoying your RAM!


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    Excellent experience, found the truck I wanted online let them know what I wanted to pay for it deal done just had to come in and sign paper work...best price for a RAM regular Cab V8 I could find in the valley.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with Bill Luke. We appreciate your business and are happy to hear that you are enjoying your RAM!


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