Ferrari Maserati of Washington

Reviews

Average Ratings

4.9
61 lifetime reviews.
  • Highly recommend this dealer ...

    Bought my first Ferrari at 35 y/o thanks to Carlo Sandrin and a Hamid Mofidi. The reason for my visit with the dealer was to get my Maserati GT se...


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    Bought my first Ferrari at 35 y/o thanks to Carlo Sandrin and a Hamid Mofidi. The reason for my visit with the dealer was to get my Maserati GT serviced and to peruse the lot to check out newer model Maserati GTS. I was placed in touch and greeted by Carlo Sandrin who suggested I look into Ferraris. At the time I was not in the business of buying a Ferrari. He took me on a test drive and I fell in love with the Ferraris (no surprise). Carlo spent an inordinate amount of time with me to understand my wants, likes and color combinations. I was not an easy customer to please and yet he managed to get the job done! He was dedicated to making my first Ferrari car buying experience exceptional. He was honest and trustworthy in the information he provided. He knew what my goal was and aimed to deliver. He answered my questions thoroughly and is the main reason I purchased my first Ferrari California! Hamid worked closely with me to ensure that the financing options were available to meet my needs. Hamid was readily available and knowledgeable about the financing options. He researched and provided me with the best options! Together Carlo and Hamid worked together to provide exceptional service and a deal of a lifetime. i will be coming back soon to get a newer model Ferrari and hope these guys will still be there Bc they are what made the Ferrari experience unforgettable! Highly recommend this dealer...

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Poor first impression

    Not a great impression of the dealership. After seeing several new 2015 Ghiblis for sale online, I reached out to the dealership. Although they we...


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    Not a great impression of the dealership. After seeing several new 2015 Ghiblis for sale online, I reached out to the dealership. Although they were 2 year old new cars the prices were great, good enough that I was willing to drive 8 hours to pick it up. It took several days for me to get any response from the dealership. I was apologized to however, and the gentleman stated he had been very busy. I was looking to trade in a vehicle which is obviously harder being so far away. The salesperson asked me information on my vehicle and said he would see what they could do. Over a week goes by between my initial inquiry and when I get an answer. The range value they were willing to give me was much lower than what other dealerships had valued the vehicle at. Between the unfair evaluation and the lack of good customer service it's no surprise this dealership still has new 2015s still sitting around. Very disappointed. I realize I am probably not the typical customer of this high end dealership but I would still expect more.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • customer

    The service manager, James Pollack has always been extremely helpful in regards to facilitating the service of my Maserati Ghibli. James is extrem...


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    The service manager, James Pollack has always been extremely helpful in regards to facilitating the service of my Maserati Ghibli. James is extremely attentive and very informative. a slight negative is that I was extremely surprised upon the return of my vehicle when I noticed it had not be cleaned and was very dirty.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mister

    Actually worth a drive from New Jersey! Very personalized quality people and service

    Dealer Response

    Thank you for entrusting your vehicle to us. That's a long drive so upon arrival we want to honor your commitment with ours. Be sure to check out ...


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    Actually worth a drive from New Jersey! Very personalized quality people and service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for entrusting your vehicle to us. That's a long drive so upon arrival we want to honor your commitment with ours. Be sure to check out our Facebook and Twitter for updates, savings, and more. Regards Brian Latimer, Service Manager


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  • Top Notch Service Department

    I've been working with James Pollack at Maserati of Washington for sometime now and he has been great! His professionalism and courtesy reflect h...

    Dealer Response

    Raul we're so happy to have you as a loyal customer. It's great to know James has been there for you providing you service professionally and cour...


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    I've been working with James Pollack at Maserati of Washington for sometime now and he has been great! His professionalism and courtesy reflect highly on himself and his dealership, as well as Maserati itself.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Raul we're so happy to have you as a loyal customer. It's great to know James has been there for you providing you service professionally and courteously. Be sure to check out our Facebook and Twitter for updates, savings, and more. Regards Brian Latimer, Service Manager


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  • great service

    James is the best!! I am very pleased with his follow through....

    Dealer Response

    We're so pleased that James was able to make such an impression on you. We're glad he followed through making your time with us easier and more ef...


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    James is the best!! I am very pleased with his follow through....

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're so pleased that James was able to make such an impression on you. We're glad he followed through making your time with us easier and more efficient. We appreciate your business and look forward to working with you again. Please be sure to follow us on Facebook and Twitter for savings, updates, and more. Regards Franklyn Freeman General Sales Manager


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  • Great experience

    Outstanding experience buying an Alfa Romeo here. No pressure at all and VERY customer oriented. Excellent deal and pretty quick closing to get ou...

    Dealer Response

    Thanks Cordog! We're happy to hear that you had a great experience with us, and that all of your needs and expectations were met. We appreciate y...


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    Outstanding experience buying an Alfa Romeo here. No pressure at all and VERY customer oriented. Excellent deal and pretty quick closing to get out of there with a new Alfa.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Cordog! We're happy to hear that you had a great experience with us, and that all of your needs and expectations were met. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Franklyn Freeman - General Sales Manager


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  • Maserati Service Visit

    James is the man. Courteous and very detailed. If you are spending big money, you would love to feel that way and that is what Maserati of Washing...

    Dealer Response

    Thanks Roman! We're happy to hear that you had a great experience with James, and that he made sure that your car was well taken care of. We appr...


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    James is the man. Courteous and very detailed. If you are spending big money, you would love to feel that way and that is what Maserati of Washington does well. A++

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Roman! We're happy to hear that you had a great experience with James, and that he made sure that your car was well taken care of. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Franklyn Freeman - General Sales Manager


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  • Global Director

    Excellent service, I have been a client since 2005 and I have been impressed with their service. Greg Miller and Brian are very experienced and de...

    Dealer Response

    Thanks Paul! We're happy to hear that you have had such great experiences with Greg and Brian, and that they have made sure that you and your car ...


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    Excellent service, I have been a client since 2005 and I have been impressed with their service. Greg Miller and Brian are very experienced and dedicated service managers always very helpful and very forthcoming.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks Paul! We're happy to hear that you have had such great experiences with Greg and Brian, and that they have made sure that you and your car have been well taken care of over the years. We appreciate your business and look forward to working with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ferrari Maserati and Alfa Romeo of Washington


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  • Andrew Gyamera was exactly what we needed

    I knew what I wanted, and Andrew Gyamera made it easy. My guess is that he would have been equally helpful if I had come in undecided.

    Dealer Response

    Thanks Brad! We're pleased to hear that you had a great experience with Andrew, and that he made sure that all of your needs and expectations were...


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    I knew what I wanted, and Andrew Gyamera made it easy. My guess is that he would have been equally helpful if I had come in undecided.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Brad! We're pleased to hear that you had a great experience with Andrew, and that he made sure that all of your needs and expectations were met. It's wonderful to know that you felt confident with his assistance, and we appreciate your business! We hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ferrari Maserati and Alfa Romeo of Washington


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