Multiple emails and call to casey went unreturned after initial contact.
2015 porsche 911 turbo s
i was negotiating with a sale persona JP Allgood, we came to an agreement with the price 128000 excluding fees/tax; this was done on previous night before i was told the vehicle was sold in the next day only after i placed a call since Mr. Allgood didn't respond to my text. I've purchased many vehicles in the past, hence his excuse that the other sale person sold the car without his knowledge; they could always put a car on hold. I was told beware of this dealership since they judge customer on appearance or accent if customer wants to deal over the phone, my case.
Great experience as usual from Maserati of Washington, Brian Kennedy plays a significant role in that experience I get every time I visit the dealership . He is very courteous, knowledgeable and professional, always goes above and beyond the call of duty.
Having been in the car business in another life, I loath car shopping. In fact we've restricted ourselves mainly to Porsche because I still know a few people at the local dealer and we don't have to deal with product ignorant salespeople and pushy managers. My wife however loves Maserati so we wandered into MoW on a Saturday afternoon in T-shirts and jeans with a 6 yr old in tow and were met immediately by Chris (who as its turns out is the general manager - since when do they leave their offices?) He welcomed us warmly and invited us to look around. Being a Ferrari dealer there was plenty to look at so while I drooled over a 3 million dollar LaFerrari she made her way to the Levante GTS. After some relaxed browsing we were introduced to Luke. A polite, knowledgeable, enthusiastic young man who immediately put us at ease. After answering some questions about the car (he knew ABSOLUTELY EVERYTHING right down to the goofy Italian paint colors) he took us all for the best test ride of our lives. Apparently he's got some racing experience and was happy to demonstrate all 550 hp the car had to offer. Our kid had less fun at LEGO land! While we both loved the car my wife (who has really long legs) felt uncomfortable in the seat. Instead of trying to sell her on why she shouldn't worry about it, Luke patiently gathered the keys for every GTS on the lot just in case the seats fit differently. Sure enough the 4th car she sat in inexplicably had a bit more seat length (Italians cars I guess) and we sat down to write a deal. No nonsense, no back and forth. Kevin (sales manager) offered us a great trade figure and an hour later we were speeding home. In the month since our purchase Luke has called us twice. Once within 24 hours to see if we had any questions and just a few hours ago to see how we were enjoying the car. The salesperson that sold us the 7 month old Range Rover we traded (huge mistake - thanks LR Chantilly) never called us once. Class act Maserati of Washington !
Friendly, knowledgeable, professional
Our recent buying experience with Luke Huntington and the team at Alfa Romeo of Washington DC was extremely satisfying. Luke’s knowledge of a variety of automobiles was very helpful as we were considering the purchase of a Giulia. He took time at every step, over two meetings, to be sure this was the right car for us and after we had made our purchase decision, took time to make sure we understood all the systems. The sales manager, Kevin Boykins, couldn’t have been more thoughtful as he evaluated our Mercedes Benz for trade in and worked on pricing. We received a very fair price for our trade and the total package they developed was met with our immediate approval! How many times does that happen in one’s car purchasing experience? It’s notable that all the sales team members help each other out...Al was engaged with us when Luke was finalizing another client purchase. I spoke at length with Kevin about how they’re trying to create a better experience for their clients...I’m happy to say, they’re succeeding!
VERY UNSATISFIED NEW FERRARI OWNER
Hello Ferrari, Per this email, I would like to kindly seek your assistance on obtaining the contact information to address my dissatisfaction with my recent Ferrari purchase in the USA. Please note that, on December 22, 2018. I purchased a 2019 Ferrari Portofino VIN #: XXXXXXXX40987 in FERRARI NORTH AMERICA, INC in the state of Virginia. This same date and in less than 12 hours from purchasing the vehicle, while I was parking the car had a technical malfunction. Therefore, the car had to be towed back to the dealership the next day and it took a week for me to get my car back. Today, January 20, 2019 and less than a month from purchasing the car, again after filling up the car at the gas station. The vehicle’s dashboard gave me a message saying that the car needs to be taken back to the dealership due to an engine malfunction? This is the second malfunction on this vehicle in less than a month on a brand new Ferrari. A car I never expected to be experiencing so many difficulties in such a short period of time for no reason. Not to mention that, as I contacted my sales representative this afternoon to let him know about the message on the dashboard and ask what could be the reason for it, his answer was that the cold weather could be affecting the battery of the car. With all due respect, this seems to be a very absurd answer/reason to the malfunctions my Portofino is having. First, this car is an Italian car and as far as I am concern the cold weather should not be affecting the vehicle. If this was the case, then why is Ferrari not making us new owners aware of this issues? Second, This is a car in which I am investing a great amount of money and that due to its reputation is quite surprising to me that I am having to experience such a bad time with your vehicle. Kindly advise on how I need to proceed on regards to this matter and issues mentioned above.
Poor first impression
Not a great impression of the dealership. After seeing several new 2015 Ghiblis for sale online, I reached out to the dealership. Although they were 2 year old new cars the prices were great, good enough that I was willing to drive 8 hours to pick it up. It took several days for me to get any response from the dealership. I was apologized to however, and the gentleman stated he had been very busy. I was looking to trade in a vehicle which is obviously harder being so far away. The salesperson asked me information on my vehicle and said he would see what they could do. Over a week goes by between my initial inquiry and when I get an answer. The range value they were willing to give me was much lower than what other dealerships had valued the vehicle at. Between the unfair evaluation and the lack of good customer service it's no surprise this dealership still has new 2015s still sitting around. Very disappointed. I realize I am probably not the typical customer of this high end dealership but I would still expect more.
The service manager, James Pollack has always been extremely helpful in regards to facilitating the service of my Maserati Ghibli. James is extremely attentive and very informative. a slight negative is that I was extremely surprised upon the return of my vehicle when I noticed it had not be cleaned and was very dirty.
Actually worth a drive from New Jersey! Very personalized quality people and service
Thank you for entrusting your vehicle to us. That's a long drive so upon arrival we want to honor your commitment with ours. Be sure to check out our Facebook and Twitter for updates, savings, and more. Regards Brian Latimer, Service Manager
Top Notch Service Department
I've been working with James Pollack at Maserati of Washington for sometime now and he has been great! His professionalism and courtesy reflect highly on himself and his dealership, as well as Maserati itself.
Raul we're so happy to have you as a loyal customer. It's great to know James has been there for you providing you service professionally and courteously. Be sure to check out our Facebook and Twitter for updates, savings, and more. Regards Brian Latimer, Service Manager