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Reviews

Average Ratings

4.5
Average based on 31 reviews.
  • Excellent service!

    My husband passed away a few months ago. I was needing to find an affordable and reliable vehicle. I was unsure of the whole process, so I brought...


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    My husband passed away a few months ago. I was needing to find an affordable and reliable vehicle. I was unsure of the whole process, so I brought my parents with me. Robert Mirrer made the whole process stress free. He was patient and informative. It was a good experience and I would highly recommend this dealership to anyone. My parents are planning to purchase their next vehicles from them as well. Thank you Robert and Earnhardt Toyota for making it easy for me!

    Does recommend this dealer
    Did make a purchase
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  • Will not honor Cars.com Price

    Nigel is a very nice salesmen, but the finance managers will not work with an advertised price. Call to verify price is right before wasting your ...


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    Nigel is a very nice salesmen, but the finance managers will not work with an advertised price. Call to verify price is right before wasting your time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Earnhardt Toyota Scion Setting the Standards

    If you're in the market for a New or Used vehicle this is your store! We have purchased 4 vehicles from Earnhardt Toyota Scion and have ALWAYS had...


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    If you're in the market for a New or Used vehicle this is your store! We have purchased 4 vehicles from Earnhardt Toyota Scion and have ALWAYS had an exceptional experience from sales to service and everyone in between they truly set the standard for what a car buying experience should be! Yesterday we went in to see what the 4th of July sale was all about and drove away with 2 vehicles! I cannot say enough about this store and NO this is not a paid or coerced review, We genuinely feel like they care about their customers and listen to our concerns and needs and do their best to deliver. Stop in and ask for Kyle Broglia, he's the most recent sales professional we dealt with and nothing short of exceptional! Thank you Kyle Brock is and the Earnhardt Family for ALWAYS making us feel like part of your family! :) - The Femiani Family

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Earnhardt Toyota Scion is the best

    My wife and I are completely satisfied with our new car buying experience and customer care we received from Earnhardt Toyota Scion. We appreciat...


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    My wife and I are completely satisfied with our new car buying experience and customer care we received from Earnhardt Toyota Scion. We appreciate the whole dealership, from Joe Masiello, General Sales manager, to the sales department team and Service department team. They did everything they could to make sure we were not only happy with buying the right car with the best price in town, but also with receiving the best customer service and care from them. We wanted to thank Mr. Masiello for all the help that he and Earnhardt Toyota Scion dealership have given us when we were frustrated with the work performed by their contracted vendor after we purchased our new Highlander on Memorial day. When we were upset with our bad luck with our new car, Mr. Masiello’s warm words “I will make you happy” was so impressive to us. These words we have heard many many times in our life, but yesterday, his words really warmed our hearts. He kindly and patiently listened to us and believed us. He also kindly and patiently laid out his plan and options to solve the problem. Without any arguments and debates, we felt that we were well respected and fairly treated. In less than 30 minutes, he kept his word to make the customer happy. We reached a deal that was 100% satisfactory. We were so happy with his generous decision, and we were very grateful to him and Earnhardt. We also appreciated the service from his Service department team. We would like thank James Vento, Parts and Service director, he handled our problem properly and professionally, he is not only a good man but also a good business man. We also would like to thank April Jacob, Internet Sales Director, and Jack Shen, eCommerce Sales Manager, they provided us the best service when we purchased our car. Especially Mr. Shen, he is a very knowledgeable and experienced sales manager, he really understands customer needs. With their help, we made a deal to buy the new Highlander car that was exactly what we needed in less than 30 minutes. Also, the deal was the best when compared to the other dealership’s offers that we obtained that week. I have already shared my story about Earnhardt Toyota Scion with friends and colleagues, and they all said that they would like to buy car from Earnhardt in the future. Furthermore, they will tell this story to their friends and friends. Earnhardt is the best. My wife and I will recommend Earnhardt Toyota Scion to anyone we know wanting to buy a car and we will definitely buy from this dealership again when looking to make another purchase. Xin Ming Jiang

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lease a 2016 Camry LE

    Jack Shen and April Jacob were helpful and were willing to negotiate. They took the time and patience to explain the leasing process. I leased a 2...


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    Jack Shen and April Jacob were helpful and were willing to negotiate. They took the time and patience to explain the leasing process. I leased a 2016 Camry LE.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • "No bull...is all bull"

    I had a 2012 Toyota that had just a little over 20,000 miles. Earnhardt asked me if I would like to lease. I went into the shop for a check up on ...


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    I had a 2012 Toyota that had just a little over 20,000 miles. Earnhardt asked me if I would like to lease. I went into the shop for a check up on my car and decided to inquire about the lease. Before I realize what went on I had a 2015 SUV, my other car had been bought out and that was that. I was never given the opportunity to look at options nor told what I would get for my car. Bottom line, I have a 2015 SUV that I am buying a absurd monthly payment and was not given anything for my car......." no bull". The sales manger agreed with me that "full disclosure" was not given to me. I stated to him that if I had be told about my options I would never had completed this purchase. I will admit that I was distracted, by the manager of the leasing dept, and should have asked many questions. However, I trusted this dealership to be opened produce a transaction that is mutually acceptable to both of us.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Service!

    I recently wrote a review about the service but I was quick to write it because of information I had received previously that I was not happy with...


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    I recently wrote a review about the service but I was quick to write it because of information I had received previously that I was not happy with, but I also was not fully informed. I wanted to retract and say how happy I am with the service I received and how friendly all of the staff are. They are very helpful and explained everything so I understood exactly what they were going to do and what was wrong with my truck. Originally it was supposed to take almost a week to repair but they got everything completed in only 2 days, which I am SO thankful for! Again, I appreciate everything you do and I apologize for my previous review.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • 2nd Vehicle, Same Great Experience

    Thought I would share a review of my latest purchase experience At Earnhardt Toyota. This is our second vehicle purchase from Earnhardt Toyota, on...


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    Thought I would share a review of my latest purchase experience At Earnhardt Toyota. This is our second vehicle purchase from Earnhardt Toyota, one new and one used. We went to the dealer and sat down to discuss what we were looking for and what our budget was, let’s face it if it’s not in the budget it won’t work. We went in this time looking at a used Camry and drove away with a new Camry once we found out it was a better deal with all of the incentives. The staff was polite, professional and knowledgeable. We were in and out of finance office where we received a fair offer for our trade and a great deal on the new one! My wife and I felt comfortable the entire time without any pressure or gimmicky tactics. In fact when we were done, cleaning out our trade in they pulled the new car around to a bay from the detail shop, and our sales person went over every detail of the car especially how to make use of all the new technology. I would not hesitate to send friends or family in to this dealership, and I would not hesitate to go back myself.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great sales staff but crappy Service

    I have now purchased 3 vehicles from them and have been happy every time. Everyone there is wonderful! However - It will be a 1 star for the servi...


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    I have now purchased 3 vehicles from them and have been happy every time. Everyone there is wonderful! However - It will be a 1 star for the service department. My truck has a weird humming noise coming from the rear end when I am driving, and I have only had the truck a couple of weeks. They do NOT have loaner vehicles and you have to PAY at a minimum, $45 a day for a rental. Absolutely ridiculous that I have to pay for another vehicle when there is something wrong when the one I bought, that was not my fault at all.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Customer Service

    Excellent sales consultant-Mr. John Engen, very patiente,excellente customer service.


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    Excellent sales consultant-Mr. John Engen, very patiente,excellente customer service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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