Fitzgerald Auto Mall Rockville

(4.8) 662 reviews

Dealer on Cars.com since May 2007

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 7:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.8
662 lifetime reviews. Includes reviews of Fitzgerald Auto Mall Rockville from DealerRater.com
  • Exactly what I needed at the price I wanted
    March 8, 2014

    I recently walked into Fitzgerald Hyundai and was helped by Feleke Kenaa. Feleke's professionalism made it easy for me to narrow down my search to a s...pecific Hyundai Sonata. They did not have the color I wanted in stock, but they gave me a loaner Sonata and I had the exact car I wanted the very next day. Their no-haggle pricing made buying this car a breeze. There was no hard sell, no "going to see the manager", and no need for me negotiate. I would gladly refer this dealership, and Feleke specifically, to any friend of mine wanting to buy a Hyundai.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much! We are happy that you had a 5 star experience here at FitzMall! Enjoy!


  • Best car buying experience ever!
    January 13, 2018

    We bought 2 cars from Fitzgeral in Rockville Jim Hinton was our guy and we liked him so much that I looked for him when I wanted to trade up. He was n...o longer there due to injury. But Maurice Whitting took care of me and was just as wonderful as Jim. Kimberly Francis followed up with me to show me how to use all the upgrades and even some things I had forgotten how to use. The sales team plus Encore is a great idea. Jim, Maurice and Kim plus Linda who hugs you and makes you feel like family made the car buying experience wonderful. My spouse and I have decided to only buy cars at Fitzgerald. And we really like the folks at the Rockville location. Oh and we only get our vehicles serviced there as well and that experience was just as great. Thank you Chris for taking care of me! Thank you Team Fitzgerald of Rockville! You rock!!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Woohoo! Thank you so much for your continued business. We are absolutely overjoyed to hear that you have been served a FitzWay experience in each of o...ur departments. Hoping you are enjoying your new car and we look forward to seeing you in for service in the future!


  • Very pleased
    January 13, 2018

    Fitzgerald was very responsive with my questions even before I committed to buying from them. The agent, Jennifer, was very responsive from beginning ...to end making sure I understood everything. She was even willing to ask some questions weeks after I bought the car.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

Read all reviews

See All In-Stock Inventory


Service & Repair

Service Reviews

4.8

71 lifetime reviews of the Service Department.
Includes reviews of Fitzgerald Auto Mall Rockville from DealerRater.com

  • GirlPower
    November 8, 2017

    It's not often you see a woman in the service department of an auto center so I was extremely pleased to have Claudia working with me on the repairs f...or my vehicle! She got the done job fast and communicated often with me on the status of my car. Thanks Cluadia!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for sharing! We love having Claudia on our team :)


  • The Best Place to Repair Your Subaru (and more)
    May 20, 2017

    This is where you should get your Subaru serviced. Probably your Hyundai or Kia too! We all "know" that it's cheaper to get you car serviced at a smal...l shop rather than at the dealer. Well, this dealer has come through for me half a dozen times. Most recently, service manager Lester saved me over $1500 on a repair! $1500! I tried a local shop last year and their price was actually higher than Fitzgerald. I can't speak of other locations, but the Rockville Pike location has a perfect team, from service writers, to guys moving the cars, to loaners. And it all starts with a great management. Nobody is perfect, but this is the most honest and reliable service shop in the area.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wardell thank you so much for your raving review! Your business is valued here at Fitzgerald and we look forward to continuing to earn it. Drive safe ...and we will see you soon!


Read all Service & Repair reviews
Service Pricing

    Oil, Filter Change

    $34.95 and up*

    Detailing

    $149.95 and up*

    Engine Diagnosis

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 322 Offers on 20 Models

About Our Dealership

Dealer on Cars.com since May 2007

The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years, both good and bad.
Customers have told us is it's important to treat them with honesty and
respect, and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.

"The Fitz Way, there's just no better way to go!"
Fitzgerald Auto Mall Rockville
11411 Rockville Pike Rockville, MD 20852
New (240) 428-6966
Used (240) 428-6967
Service (240) 428-6963
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.