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In 2012, I purchased a Nissan Quest and was happy with the purchase and the dealership. Everyone was very friendly and helpful. Flash forward to 2018,... my 6-year-old Quest has a windshield seal that is flopping in the wind, a window motor that moves slower than a snail, and a series of dash lights that look like a Christmas tree, and slices in the dash where the airbag should deploy. When I purchased the vehicle I knew that it was full of electronics, so I opted for the Premiere extended warranty, that I am still currently under. So I scheduled a visit for the service department to hopefully repair at least some of these issues under my extended warranty. Only to find out that to look at a window motor and a windshield seal you have to run diagnostics, while I understand the dash lights are electronic I did not know that the other issue also needed a diagnostic check, to the tune of $205. All of this BEFORE they can tell me if the extended warranty will cover any of the issues. I am beyond disappointed with the service department. My major concern should be why my vehicle seems to be falling apart within six years. I can tell you that I have it maintained and other than a few road trips it runs to and from local schools. If I did not opt for this extended warranty, I would understand that the liability of these repairs would be my sole concern. At this point I will likely not purchase nor recommend a Nissan or this auto mall to another.
I used this dealership exclusively for the last 15 years but won’t be doing so any longer. First, they sold me a car in which they insisted it had... collusion assist, but it didn’t; The service department seemed disinterested when I had an emergency with my vehicle and told me I have to wait a week to get in; and then I found out that their extended warranty doesn’t cover nearly as many items as they claimed it did when I purchased it. One thing I can overlook, it these are three big ones.
Salesman ridiculed me for driving an American car,. He informed me that they are junk. He told me that if you pay for one maintenance upkeep on a foreign... car, you can drive them 200,000 miles. I won't ever go to Matt castrucci again. Thank you
Matt Castrucci Service department is horrible. I purchased a $50K plus 2017 Nissan Armada, was having problems with the AC at idle. Took it back to service... they looked at it to tell me it's fine. So I took and purchased a gauge that you put in the vent to monitor the temperature coming out. Driving the AC gets cold, gauge reads 40 degrees, but at idle after only five minutes it goes to 60-70 degrees, and that's with a temperature of 77degrees outside. I took my truck back to Matt Castrucci service department they kept my truck and called me to tell me it's ready and told me and I quote "Checked system found AC working properly, Vehicle is operating as designed at this time". Picked up my truck drove it around the block, came back and let it idle, once again it blew warm. I had a worker come out and look and he witnessed that it blew warm air. ( of course the So called master technician was to busy too talk) so the manager comes out with a attitude that I'm bothering him and immediately goes on defense and reluctantly drives my truck only to tell me nothing is wrong with it. This was on 8/1/2017. So I let my truck sit until I made a appointment with Jeff Schmitt Nissan Service department on 8/8/2017 I was only there 10 minutes to diagnose not only was the Freon low, but the cooling fan coupling was leaking fluid. They showed me where it was leaking. So they replaced the whole Fan Coupling assembly and recharged the system.. I got my truck back today 8/9/2017 and my truck is blowing Ice cold not only while driving but also at idle..... They gave me a comparable rental as well. Matt Castrucci gave me a 2012 vehicle that smells like stale cigarette smoke. I will NEVER take any vehicle to be serviced by Castrucci unless things change and I literally live 5 minutes away. On the other hand the Sales department was wonderful it's like night and day, so you can purchase a vehicle there, just be prepared to go elsewhere to get it serviced!!!
I took my Kia in for maintenance after finally getting an appointment after several months. I have been a loyal customer of matt castrucci for over a decade.... I was scheduled to drop my car off. I started my check in around 8:15 a.m. I waited to speak with my representative and tried to explain the reason why I was there. Usually I don't have to explain anything because it's in the computer. However, this called who was checking me in named Spencer really did not have a clue. So a representative named John attempted to assist him. I attempted to explain my reasoning of being there to John. I stated that I needed a 48000 mile check up, recalls fixed, and my Bluetooth fixed. John attempted to explain that brakes are $300 per axle. I stated ok, just let me know where they stand and I will get them fixed elsewhere. They were trying to get me just an oil change. I stated that in December I was quoted over $400 for the maintenance and $200 for the breaks. John informed me had been there over a year and the breaks have been the same price. At this time I became frustrated because it had never this long to check in because they usually knew what I needed. I explained to John and Spencer I wanted to speak with a supervisor. This must have mad John mad,and he said i told you the price of the breaks. I explained he was being smart can I speak with someone. He stated a supervisor wasn't there and proceeded to tell me the customer I was out of line. I tried talking to just Spencer and John was rudely interrupting. I said I am talking to Spencer and he is not my representative. I told them just bring my car around until I speak with a supervisor. I waited until 8:45 and went and asked Spencer when was the supervisor coming in. John's attitude must have rubbed off on Spencer. because he stated he didn't know when the supervisor was coming in with an attitude. So I left and called and left a message with the manager and have yet to receive a call back. Now I have taken my business elsewhere because new people didn't know what they were doing.
Dropped our car off for repair. Got a call right away to give us an estimate. We called 12 times and left 3 voicemails to have to call back 3 days later... to be told by another department that our car was done. The service person called and was incredibly rude when he hours after we found out our car was done. He told us that he called the evening prior of which he did not.
Helped me get loan and car I was interested in. Easy process.
Explained everything very courteous.--Posted as a service per authority of business, review written by customer.
Came in with my Internet quote and had an appointment with my salesman. He had the car pulled around and we drove it and bought it for the exact price... quoted. Very painless car buying experience.
After putting a deal together on paper it came time to sign. They had changed the prices on the final paperwork so it was different to what had been agreed.... After catching a few, turns out they put us in the wrong county with higher tax. And also changed the term of the finance. I have been back multiple times and have always been told that the person I need to talk to isn't there but will call me. Two months on, still no call! Just turns out it doesn't matter when you call or go in. The person that will "help" is never there! I will never be buying from here again.
I apologize for the issue that you had in our finance department. I just saw this negative review and would love to discuss this and resolve the issue... at your earliest convenience. Please call me so I can fix this and make it right for you. Thank you, Matt Castrucci