Matt Castrucci Automall of Dayton

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Reviews

Average Ratings

3.9
38 lifetime reviews.
  • Very helpful and informative. Easy process.

    Helped me get loan and car I was interested in. Easy process.


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    Helped me get loan and car I was interested in. Easy process.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great salesman

    Very good salesman. Hope he is here when it’s time to buy again.


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    Very good salesman. Hope he is here when it’s time to buy again.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Courteous

    Explained everything very courteous.--Posted as a service per authority of business, review written by customer.


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    Explained everything very courteous.--Posted as a service per authority of business, review written by customer.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Easiest buying process I have ever had buying

    Came in with my Internet quote and had an appointment with my salesman. He had the car pulled around and we drove it and bought it for the exact p...


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    Came in with my Internet quote and had an appointment with my salesman. He had the car pulled around and we drove it and bought it for the exact price quoted. Very painless car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • The worst dealer I have ever bought from.

    After putting a deal together on paper it came time to sign. They had changed the prices on the final paperwork so it was different to what had be...

    Dealer Response

    I apologize for the issue that you had in our finance department. I just saw this negative review and would love to discuss this and resolve the i...


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    After putting a deal together on paper it came time to sign. They had changed the prices on the final paperwork so it was different to what had been agreed. After catching a few, turns out they put us in the wrong county with higher tax. And also changed the term of the finance. I have been back multiple times and have always been told that the person I need to talk to isn't there but will call me. Two months on, still no call! Just turns out it doesn't matter when you call or go in. The person that will "help" is never there! I will never be buying from here again.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I apologize for the issue that you had in our finance department. I just saw this negative review and would love to discuss this and resolve the issue at your earliest convenience. Please call me so I can fix this and make it right for you. Thank you, Matt Castrucci


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  • excellent

    It was a very awesome experience working with the salesman here.


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    It was a very awesome experience working with the salesman here.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great service

    Very helpful and answered all our questions. Thank you all who helped me.


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    Very helpful and answered all our questions. Thank you all who helped me.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Broke a car they were supposed to fix

    My parents are retired and were taken advantage of by Castrucci. They took the car in to have the starter replaced. Castrucci quoted three hours, ...


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    My parents are retired and were taken advantage of by Castrucci. They took the car in to have the starter replaced. Castrucci quoted three hours, finished it in two and still charged three hours labor. To make it worse, they had to remove part of the throttle control to replace the starter and when my parents got the car back, the cruise control no longer works because part of the throttle control is broken. Castrucci has refused to do the repair even after calls to Honda corporate offices.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Patient

    Very thorough in explaining and helpful and patient with all questions.


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    Very thorough in explaining and helpful and patient with all questions.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great service

    Great service, got what I wanted. Thank you all very much.


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    Great service, got what I wanted. Thank you all very much.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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