This is my 2nd car purchase at Honolulu Volkswagen in a 12 month period. My Sales Associate Eddie who I specifically sought out a 2nd time was fantas...tic. They worked hard to get me the best financing deal possible. They where very promising and promt about the whole process. There is no game playing here. I will return again in the future when I get ready to purchase for my teen driver. Extremely happy and satisfied Customer, Mariella Inter Honolulu
It's always very easy to schedule an appointment. The service writers are friendly and helpful.
The appointment was very easy to make. I called the service center and they scheduled my appointment to my request. When I arrived, I was immediately ...taken care of and the process began. My vehicle was even washed. Very good customer service!
Customer service with a smile! Honolulu VW will take care of you.
Really great except for the coffee machine being broken!
Jessica Balles, my customer service rep, did a fantastic job. I'm very happy with her attention to detail and support when I needed to service my car... quickly.
This time was a good experience. Good service, quick handling, etc. Just what is needed.
Staff was very knowledgeable and friendly on my visit. Welcomed me from the beginning and assisted me in anything I needed.
I dislike driving here, but they always do a great job. Jessica Balles remains a highlight of the organization. She thoroughly explained what was goin...g to happen during the service in addition to explaining what the service people found out and what my options were. The oil change was typical cost for a Tiguan 2.0; around $80 total. Cheaper than Midas and Midas doesn't have the equipment to reset the service interval anyways for Volkswagen. Might as well just bring it to the dealer and let them handle it. The only thing I have against this place is the potential service fees. I love that they look over the vehicle and let you know what's up with it, but over $700 to replace some spark plugs that are about $35 and less than an hour to replace? But I knew what I was getting into when we bought VW.
Repeat customer! Enjoyed dealing with both Service and sales for purchase of 2017 Alltrack.