Volkswagen Billings Hours
We are your #1 Billings Volkswagen dealership serving Montana and Wyoming. From our dealership in Billings, we are able
to provide the entire South Central Montana region new & used Volkswagen cars, SUVs, and wagons. Volkswagen Billings offers a magnificent selection of 2015 and 2016 VW cars such as the Jetta Sedan, Eos, and Passat. In addition, your Volkswagen dealer in Billings has new VW SUV and wagon inventory in stock such as the Golf, Routan, and Touareg.
"Driving To Be The Best!"
Ability to communicate with staff by phone and commitment to honor factory warranty: This dealership appears overwhelmed when it comes to efficiently dealing... with customers over the phone. A call to their main number--406-655-7500--does not, always, elicit a conversation with a human being. Callers, during normal business hours, will, sometimes, get a recording requesting the caller to leave a message for a call-back. Some staff are next to impossible to talk to on the phone. A call, at 2:30 PM, to the finance manager, produced the response "she is on lunch." I have a serious concern as to whether this dealership intends to "pick and choose" the parts of the factory warranty they will honor. I purchased my vehicle at this dealership. A question on a possible malfunctioning of a device which displays the miles per gallon performance of the car resulted in a response that warranty work on this device might be refused because this device does not impact on the actual operation of the car.
Easy to work with and goes the extra mile to get things done.Good selection of both new and used cars to choose from. We like the no pressure and helpful... salesman. Will be buying from VW Billings again in the future.
This was one of the most pleasurable experiences I ever had, buying a car. Mike Morgan, Laraine, and Kyle took really good care of me. They made me feel... like what I wanted was important and worked with me on getting the car I wanted financed. I got a really good deal, the negotiating process was easy and hassle-free. I would recommend Volkswagen Billings to anyone! They appreciated me and my business.
This is a car dealership that gives car dealerships a bad name. The Service Department here is horrible. Very pompous, "salesman-like" staff. Do not return... phone calls, do not keep good records, do not listen nor seem to care for their customers. Avoid at all cost. Trust me, this place is not worth it. Drive to another city if you want to buy or repair your treasured VW!
At Volkswagen Billings we are fully committed to providing excellent customer service through open and honest communication. The situation as you desc...ribe it does not meet the standards we maintain, and I am sorry that you left our dealership unsatisfied. All of our customers are very important to us and we value your business. We have had some problems in our service department and it is true, we have been slow to return customers calls. This customer is dead on when it comes to our response time returning phone calls and following up with our customers. As a new dealership we are constantly changing and adapting based on our learning experiences with our customers. Thank you for sharing your experience, we appreciate your honesty and it serves as a valuable learning tool. I’m happy to report that we have made many changes in our service department and are working towards being the best dealer we can be. Again, we do apologize that we did not live up to your expectation or ours. Thank you, Mike, General Manager
I loved my experience with Volkswagen Billings...they are not pushy, very helpful. They made sure I was getting the vehicle I wanted not the one they wanted... to sell me...Laraine was super sweet and extremely helpful...since I was driving over 2 1/2 hours this meant alot...the manager Mike was more than willing to work with me...the salesmen James and Mike were very personable and helpful...they showed me how to work the 4x4 on the vehicle and even how to open the hood...I was concerned about dealing with this dealership after reading the reviews on here...however after my experience I feel it must have been the customer that had and was the problem not the dealership because they were awesome...probably the best vehicle buying experience I have ever experienced...I would definitely recommend them to my friends and family.
I submitted an online "get a quote" for the car I've been wanting for years, a Volkswagen Jetta TDI, and I was contacted immediately by Laraine who helped... me through the entire process. Richard, Mike, and Mike made my visit at the store a pleasant and comfortable experience. I was nervous at first but who isn't! They gave me a fair trade-in offer for my vehicle and got me into my new V-dub! I love my new car! Thank you soooo much Volkswagen Billings!