International Porsche of Waukesha

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
6 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 18, 2020

    I DIDN'T buy my Porsche here, but I wish I did. They gave me better service than my dealer! I had looked at a Taycan they had ordered (mine was already... on order), but decided to wait for my build. They followed up, congratulated me on the purchase, and when they found our MY OWN DEALER didn't even walk me through the car, they did so (1 hours) at no charge. This is how you run a dealership. I wish I could rebuy it from them. Jason Mayes is the best.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 14, 2020

    Took my 2012 cayenne s hybrid in for a check engine light. Cost me over $12,000 to fix and about a month. They literally took the whole engine out and... put it on the floor to find and fix the problem. Took the truck home and a week later engine light came back on and been on since. And now they say it will cost me another $5,500 to fix the engine light after I already gave them $12,000 for nothing. They kept calling and say this might be wrong and that might be wrong as if they have to clue of what was causing the engine light to be on. I was always a Porsche fan, and loved their vehicle. But after this horrible experience, I no longer will get a Porsche and on top of that I would NEVER go to Porsche of Waukesha. I agreed to paying over $12,000 because I wanted to fix it right but what I get was a waste of money and time. My true experience I got from Porsche is Waukesha is that their technician have no clue about their own vehicle. And they will fix things that don’t need fixing. Also I told them I want to know what my trade in value is and the service guy ( Zack ) say a sale guy will get ahold of me to let me know. It’s been a week and I haven’t heard anything. All my friends are into luxury car and I told all of them to stay away from Porsche of Waukesha.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    We are extremely sorry that you are upset with our facility. We take our customers concerns very seriously. To clarify, you brought your vehicle to u...s with a rattle from the engine and a check engine light. The code for the check engine light at that time was for, crankshaft position in relation to bank 2 camshaft incorrect allocation. We diagnosed as possible timing chain, timing guide or camshaft sprocket issues causing check engine light and noise from engine. We removed engine from the vehicle, removed timing cover and found the guide rail for bank 2 timing chain tensioner to have come completely detached. Based on those finding we recommended all timing chain components. We completed repairs and returned the vehicle to you. At that time, there were no codes in the cars computer and there was no check engine light on. Three months, and 7,700 miles after the original repairs were completed, you brought the vehicle back with the check engine light on. We scanned your vehicle and found two codes, both bank 1 and bank 2 catalytic efficiency codes. We were clear at that time the catalytic converters are the cause of the check engine light coming on and off and the codes are different from the original repair. At your last visit, five months, and 14,100 miles after the original repairs, the catalytic codes were still in the system, but added were codes for bank 1 intake manifold flap malfunction. We advised at that time we would need more diagnostics to identify the cause of that code. None of these codes were part of your original repair. Unfortunately the check engine light will illuminate for numerous reasons. Again we are sorry you feel this way and if you would like to discuss further we would be more than happy to.

  • 5.0 out of 5
    August 23, 2017

    Jerry was great. We made the buying process very comfortable. I would buy from him again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 19, 2017

    I was very impressed at the professionalism of the team at International Porsche. They made the buying process easy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2012

    Had a great experience! Mark was great, and helped in any way he could!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2012

    My salesperson (Chris) was very helpful and accommodating. I felt I received a fair deal on the used car I purchased from II. I'm very happy with my new... vehicle so far. I would definitely recommend the folks at International.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?