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Reviews

Average Ratings

4.9
689 lifetime reviews. Includes reviews of Faulkner Subaru from DealerRater.com
  • Pleasant buying experience

    Everyone was cheerful and helpful. My salesman explained the process that we would need to go through in advance so there were no real surprises.

    Dealer Response

    Stephen, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are...


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    Everyone was cheerful and helpful. My salesman explained the process that we would need to go through in advance so there were no real surprises.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Stephen, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best regards, Nancy McCabe Sales Manager nmccabe@faulknermotors.com


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  • Love my Subaru and Faulkners
    March 22, 2017

    We are a family of Subaru drivers and loyal Faulkner customers. I always trust that Faulkner Service will take good care our Subarus. My experienc...


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    We are a family of Subaru drivers and loyal Faulkner customers. I always trust that Faulkner Service will take good care our Subarus. My experience with everyone at Faulkner Subaru from buying new and used to parts and service has been great. The staff is polite, friendly, and knowledgeable. They go out of their way to make sure you and your vehicles are well taken care of. Buy a Subaru and take it to Faulkner Subaru for service. You can't go wrong.

    Does recommend this dealer
    Came in for service or repair

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  • "A Pleasant Buying Experience"
    February 23, 2017

    Having visited 3 local Subaru dealerships - Sleazy, Sleazier and Sleaziest - my wife had the good notion to expand our search to our daughter's ar...


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    Having visited 3 local Subaru dealerships - Sleazy, Sleazier and Sleaziest - my wife had the good notion to expand our search to our daughter's area in neighboring Pennsylvania. Smart girl, my wife. An hour out of our way, but a much different car buying experience. Our first (and only) dealership visited was Faulkner Subaru, where we met up with Ziad Abdelmassih, who listened to our need of trim line, options and colors, and within 30 minutes produced the exact vehicle we described. A test drive, a fair price and financing, and my wife drove off with her Forester two days later. Notably absent from the process were the fraudulent visits in and out of the "sale manager's" office. Take it from a guy that would prefer a root canal to the typical new car buying experience, Faulkner Subaru is first class (even their coffee is good!). Ziad is a true sales professional who thoroughly knows his product and treats buyers with respect and not a hint of the trickery that seems to be prevalent in the industry (yes, even in Subaru dealerships). We and other family members will definitely return to Faulkner Subaru.

    Does recommend this dealer

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  • Such a good purchasing experience!
    January 17, 2017

    Ziad patiently worked with me, I didn't feel pressured. He was very knowledgeable and really helped me understand by answering all my questions. ...


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    Ziad patiently worked with me, I didn't feel pressured. He was very knowledgeable and really helped me understand by answering all my questions. He was very pleasant and made this experience a very enjoyable one!. Thank you!

    Does recommend this dealer

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  • Outstanding experience
    December 29, 2016

    Ziad worked with us over the period of several months as we patiently waited for the VW TDI resolution. We love our certified used Legacy. Ziad wa...


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    Ziad worked with us over the period of several months as we patiently waited for the VW TDI resolution. We love our certified used Legacy. Ziad was extremely professional and knows everything about the cars he sells without hesitation. If you need a car, ask for Ziad!

    Does recommend this dealer

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  • New car purchase at Faulkner Subaru Bethlehem, PA
    December 27, 2016

    I am very impressed with Mr. Jared Neff about his professionalism during the purchased of my 2017 Subaru Legacy. He was very helpful during t...


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    I am very impressed with Mr. Jared Neff about his professionalism during the purchased of my 2017 Subaru Legacy. He was very helpful during the process and makes the purchase of a new car a positive experience. This is the second new car that I purchased from Jared and will be sure to purchase my future vehicles through Jared and Faulkner Subaru. Ms. Morgan McGinnis was very helpful with familiarizing me with my 2017 Legacy. With the advancement of technology, her position is one of the most valued and a great idea! Jared initially reviewed everything with me at the time I took ownership of the vehicle; however, Morgan later took the time to thoroughly review all of the features and answer all of my questions. I also needed to speak with Mr. Anthony Cruz regarding a service appointment for my 2011 Subaru Legacy. As always, Anthony Cruz is always professional and knowledgeable in his field of work. Great teamwork by Jared, Morgan and Anthony!

    Does recommend this dealer

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  • Watch out for bad finance deal!
    December 16, 2016

    Watch out for the interest rate game! I made the mistake of not doing my research on car loan rates because I knew my credit score was pretty good...

    Faulkner Subaru

    Hi Sebcoe, we appreciate you taking the time to respond. The staff at Faulkner Subaru Bethlehem take our reviews very seriously. We strive to ma...


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    Watch out for the interest rate game! I made the mistake of not doing my research on car loan rates because I knew my credit score was pretty good. What a mistake! I was focused on negotiating the price of the car and hadn't prepared for the shady finance deal. They gave me a decent price on the car and made a huge profit on a high interest rate. When you go back in the room to talk about credit scores and interest rate, he will tell you that each credit scoring check is different and explain why it's lower than you think it should be. Then he shows you the rate and will tell you that they've compared it to others. My mistake that they didn't have to pick the lowest rate. After I signed the papers I went home and looked into finance rates (again, I shouldn't have been so niave). Wow! I got totally screwed! Im not stuck with paying over $1200 than I should have in interest! I'm sharing this for others to be much more prepared and learn from my angering mistake: Look into interest rates on your own and DO NOT trust their finance guy at the dealer. Oh, and make sure to hold your ground and say no! to the push for having extra coverage (he'll be especially pushy and give an impressive guilt trip on the "GAP" coverage). Even gave an example that his wife totaled the same car you're purchasing and it was lucky she had the GAP coverage.

    Does not recommend this dealer
    Faulkner Subaru

    Hi Sebcoe, we appreciate you taking the time to respond. The staff at Faulkner Subaru Bethlehem take our reviews very seriously. We strive to maintain excellent business relations at Faulkner Subaru Bethlehem. Please call our manager directly at (610) 867-4177 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.


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  • Very Dissapointing

    We have spent thousands of dollars here in repairs to our car to ensure that we could get a warranty for all of this costly work we have had done....

    Dealer Response

    Thank you, Sara, for your detailed feedback. What you described is certainly not reflective of how we strive to operate. Please allow us the oppor...


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    We have spent thousands of dollars here in repairs to our car to ensure that we could get a warranty for all of this costly work we have had done.. a piece failed in the engine, so we brought it back, (less than a year later) and they refused to honor the warranty. We ended up paying for the second repair, and I picked the car back up. After paying them thousands of dollars, you would think that they could even just rinse the car off.. but no.. it came in clean and left absolutely filthy (every other dealership I have ever been to at least rinses the car off) It came in pretty clean, and left looking like someone took it for a joy-ride through a muddy field, with mud on the car, all over the foot-wells, and on the seats. I was not expecting a full detail, but to run a hose over it would have been appreciated. I cleaned my windshield and proceeded to drive home, only to have to pull over a minute later, because apparently closing a hood fully is too much to handle. Our loaner car that we got while the car was in for service was absolutely filthy, we couldn't see out the windows, and couldn't clean them, because the car didn't have any windshield wiper fluid in it... I am SEVERELY disappointed in this dealership, and being a big name, I would have expected more. Between the rude customer service, and the quality of the loaner car/ my own car, I can confidently say I will not be back for service, and our next Subaru will not be purchased through Faulkner.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Sara, for your detailed feedback. What you described is certainly not reflective of how we strive to operate. Please allow us the opportunity to speak with you directly. If you're willing, contact our general manager at your earliest convenience so that we may restore your good faith in Faulkner Subaru Bethlehem. Faulkner Subaru Bethlehem, (610) 867-4177


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  • Very easy purchase
    September 30, 2016

    Probably the easiest car purchase ever. Salesman was up front with pricing. The car pick up went very smooth (Maybe 1 hour from the time we entere...


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    Probably the easiest car purchase ever. Salesman was up front with pricing. The car pick up went very smooth (Maybe 1 hour from the time we entered to the time we drove off). Would not hesitate to buy another Subaru from these guys. Thanks you.

    Does recommend this dealer

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  • Great service

    Always courteous and informative on any issue. Provide excellent service and I would recommend this dealer to everybody who's looking for great se...


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    Always courteous and informative on any issue. Provide excellent service and I would recommend this dealer to everybody who's looking for great service

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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