IRA Lexus of Manchester

Reviews

Average Ratings

4.6
112 lifetime reviews.
  • Mark G Sales

    Purchased a certified RX350 from Mark Gauthier He was extremely easy to work with NO pressure whatsoever and he did everything he said he would!De...

    Dealer Response

    Hi, Thank you for your review. Congrats on your new RX350! We hope you enjoy your vehicle for years to come. Please come back to visit with us ag...


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    Purchased a certified RX350 from Mark Gauthier He was extremely easy to work with NO pressure whatsoever and he did everything he said he would!Definitely would go back to see Mark

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, Thank you for your review. Congrats on your new RX350! We hope you enjoy your vehicle for years to come. Please come back to visit with us again.


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  • Great experience with Nigel

    My husband and I went to look at a Lexus ES350 and ended up leasing a 2017. My co-workers suggested to see Nigel and he was excellent! Never fel...

    Dealer Response

    Thank you for your business, Linda! We are thrilled to hear Nigel and Joe did a great job for you!


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    My husband and I went to look at a Lexus ES350 and ended up leasing a 2017. My co-workers suggested to see Nigel and he was excellent! Never felt pressured and the transition went very smoothly. It was also a pleasure working with Joe Cardello who was very patient with covering all aspects of the car. Both very professional and a pleasure to work with. It was also was a very nice atmosphere.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business, Linda! We are thrilled to hear Nigel and Joe did a great job for you!


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  • Great Place

    I would like to thank Walter,Nigel and Jose for the best buying experience My wife and I ever had. We could have been treated better. Best dealers...

    Dealer Response

    Shawn, Thank you for reviewing Walter, Nigel and Jose! We appreciate your review and your business!


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    I would like to thank Walter,Nigel and Jose for the best buying experience My wife and I ever had. We could have been treated better. Best dealership I ever been too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Shawn, Thank you for reviewing Walter, Nigel and Jose! We appreciate your review and your business!


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  • Excellant service

    We recently went down to service our company vehicle and stuff are very friendly and helpful especially Bill Linehan. He take care of the matter v...

    Dealer Response

    Hi Lee, thank you for reviewing Bill and our store!


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    We recently went down to service our company vehicle and stuff are very friendly and helpful especially Bill Linehan. He take care of the matter very good and efficiently.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Lee, thank you for reviewing Bill and our store!


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  • Great service!

    Lexus RX 400h 12 years old with 265k miles. Longevity is definitely due to the brand and the service provided by Laurie at IRA Lexus of Mancheste...

    Dealer Response

    Thank you Chris for the kind words about Laurie and Joe! We thank you for your continued business and look forward to your next visit!


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    Lexus RX 400h 12 years old with 265k miles. Longevity is definitely due to the brand and the service provided by Laurie at IRA Lexus of Manchester. Parents bought an RX last year from Joe and the buying process was quick and painless.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Chris for the kind words about Laurie and Joe! We thank you for your continued business and look forward to your next visit!


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  • Exceptional Service - Again

    I've had my Lexus for 2 years and have regularly brought it for service to Ira. This is a first class run dealership. They are friendly, courteous...

    Dealer Response

    Thank you Mark for the kind words! We thank you for your continued business and look forward to your next visit!


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    I've had my Lexus for 2 years and have regularly brought it for service to Ira. This is a first class run dealership. They are friendly, courteous and most importantly provide quality and timely service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Mark for the kind words! We thank you for your continued business and look forward to your next visit!


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  • Working with Emma

    Highly recommend working with Emma Tolland. Buying a car is always a tedious process and needless to say sometimes takes hours. Working with Emm...

    Dealer Response

    Thank you Laura for the kind words about Emma! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!


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    Highly recommend working with Emma Tolland. Buying a car is always a tedious process and needless to say sometimes takes hours. Working with Emma was easy, friendly and most importantly she was transparent and honest throughout the process. I recommend working with this dealership and Emma. Very happy with my new vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Laura for the kind words about Emma! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!


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  • Great experience with Joe Cardello

    Recently my wife and I purchased our second certified RX 350 from Joe Cardello. It was a great pleasure working with Joe to find the car we were ...

    Dealer Response

    Thank you Jon and Joanne! We are very happy to hear Joe provide you with an enjoyable car buying experience. We thank you for your business and lo...


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    Recently my wife and I purchased our second certified RX 350 from Joe Cardello. It was a great pleasure working with Joe to find the car we were looking for. Joe is very patient and kind and he went through all of the differences from our 2011 RX and the 2015 RX we recently purchased. The only thing Joe needs is more shelf space in his office for all of the awards he has earned for being the top sales person year after year. Thanks Joe. Jon & Joanne Snow

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Jon and Joanne! We are very happy to hear Joe provide you with an enjoyable car buying experience. We thank you for your business and look forward to your next visit!


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  • Caution !!!

    I was looking for a hard to find used car which this dealership had available. I called and arranged for an appointment to see the car. I was ass...

    Dealer Response

    Thank you for your feedback. I apologize that the vehicle was sold before you could see it but we we cannot hold vehicles. We would be happy to a...


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    I was looking for a hard to find used car which this dealership had available. I called and arranged for an appointment to see the car. I was assured by Curtis Sternitzky, Internet car specialist, that the car would be available. Here is the pasted note from the dealership-- "This is a courtesy email to remind you of your plans to visit Ira Lexus of Manchester Saturday, July 9th, at 4:00 pm. The Subaru Outback, stock number D1230457 will be here for you to see and drive". I live 5 hours away (10 hours round trip), so, before I left, I asked for confirmation that the car would be available to see. I had a phone conversation with the dealership at 9:47 am on July 9. I confirmed my expected arrival time and was reassured the car would be available. My son and I arrived around 2:30 pm and when I asked to see the vehicle, I was informed that it had just been sold (the car was still on the lot and the paperwork hadn't been done). I had been assured in writing and had confirmed by phone that very morning that the car would be available for me to see. I had made it clear that it was a significant trip to make and despite confirming that the car would be available, they still sold it before my expected arrival. I asked to speak with the manager as I had made a significant effort to see the car and wanted to understand why they decided not to keep their word (or even extend me the courtesy of calling me while I was on the road to discuss the situation). I could view the manager, Edward Stockel, in his office and instead of coming directly to discuss the situation with me, he made me wait 20 minutes while he played around with papers on his desk and spoke with employees who would come in and out every few minutes. I finally became upset enough to go directly to his office and ask to speak with him. He denied that I had been assured the car would be available and that they don't do that. I showed him the email and the time of the phone call that morning. He then told me that there was nothing he could do about it. If this was a side of the road used car dealership, perhaps I should have expected this type of customer service, however, this is a Lexus dealership and my experience is that Lexus requires a higher level of customer service and commitment to its customers. This is the only reason I even considered such a long trip for a used car. Obviously a bad experience for me, but I would suggest that, at the very least, other customers should be suspicious of this dealership's ability to conduct internet sales. That being said, I think there is a more important point here. I would recommend to anyone considering the purchase of a Lexus automobile to consider how much dealer integrity and customer service is important to them. A Lexus is a significant investment and, in my opinion, the relationship with your dealer is vital. There are at least 4 other Lexus dealerships in the greater Boston area and you might want to consider a dealership that is more trustworthy and stands by their commitments.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. I apologize that the vehicle was sold before you could see it but we we cannot hold vehicles. We would be happy to assist you in trying to locate another vehicle. Please contact me is you are interested. Edward Stockel General Manager


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  • To the rescue

    Ira Lexus helped me solve a transmission problem after it was shortly out of warrantee. They were my advocate with corporate and they successfull...

    Dealer Response

    Thank you Holly for the kind words about Laurie! We are thrilled that we were able to assist you and proved you with the best service experience! ...


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    Ira Lexus helped me solve a transmission problem after it was shortly out of warrantee. They were my advocate with corporate and they successfully repaired my rx350 - and I believe in the end I was treated fairly! While this is not a common problem - my advice to my peers - but an extended warrantee and have all your service work done by Ira! Laurie B is the best service consultant - bar none!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Holly for the kind words about Laurie! We are thrilled that we were able to assist you and proved you with the best service experience! We look forward to you business with us again!


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