I purchased a car from this dealer a month ago. They were courteous UP UNTIL the sale was complete. I mentioned to them that there was no owner's manual... in the car when I received the keys. They told me they would get it. When I pulled out of the dealer's lot, I drove about a mile away, and pulled over because I noticed a broken piece of the mirror on the car that was not there before when I test drove it. I immediately called them (literally 2 mins later) and from that point on, they never picked up the phone for me. My husband called from an unknown number, and they told him since they do not have a picture of the mirror on the website pics, they would not do anything about it. They also told him we are on our own as far as the manual was concerned. Now I'm stuck with cost that THEY should've taken care of. They have LITERALLY avoided my calls and not returned my e-mails since the minute I finalized my purchase. This dealer will NEVER get our business again.
Madam- We have received your review and regret that you expressed dissatisfaction with our services; however we believe that what you have stated is n...ot a fair critique. You did not indicate in the review that we remained after our normal business hours to complete the sale and once the sale was finalized, we left the building and all walked out simultaneously. You observed us closing the gate and leaving for the day, so although you may have contacted us immediately, as you write in your review, once you noticed the concern, it was afterhours and no one was available to take your call. You also indicate that you never spoke with us and that we were unresponsive, however that is not accurate, we did speak several days after the purchase and you informed us of your concerns with the side mirror, I spoke with you personally about reviewing our photos to see if the issue was there at the time of the sale. We requested that you bring the car in to be seen, however you did not do so. Further you stated that your husband called, yes he did, however we primarily spoke about his interest in a BMW. He did mention the concern with the mirror and we advised that although the issue was not noted in any of the photos that were taken of the car, we would be willing to cover the cost of the labor and installation but that the customer would need to cover the cost of the part, at a discounted rate. Your husband advised that he would provide you with that information, again we did not hear back from you about that offer. When you purchased the Lexus, you made several requests and we happily met those requests for you pertaining to a full detail, full tank of gas and new floor mats. As is standard practice, all agreed upon deliverables were put in writing and signed prior to the purchase. After reviewing the photos and closely reviewing all notes about the car, there is no indication that the mirror was damaged when you purchased the car. We can not be held responsible for damaged incurred once the car leaves our lot. Again, had you chosen to bring the car in and/or accept the offer we made to your husband, this issue could have been easily resolved. You were treated fairly and courteously as we aim to treat all our customers, you expressed satisfaction with the quality of the car, the no pressure sales and the ability to meet your presale requests; as such we do not believe that a rating of 1 star is a fair and accurate review of our business.
Sean is super easy to work with. Great car at an amazing price. In and out of dealership in less than an hour. Highly recommend!!
So grateful for Shawn and the Daimler Team for offering this vehicle for sale! We had been searching off and on for a fuel efficient hatchback w/ some... bells and whistles and decided on the Lexus CT200h. I was very excited when I saw a used one offered at such a great price w/ super low mileage in practically new condition. The information presented online was very informative and included a Carfax report. Shawn was very responsive to all of our inquires and even offered to hold the car since we were coming from out of town. The car looked exactly as presented online. Thanks to Shawn and the Daimler Team for such an easy car buying process and for helping my Christmas to come early!
Sean was excellent to work with! The car buying process went smooth and he was attentive to our needs and requirements. Great Job!
Very smooth purchase. I was impressed with the purchase. Was picked from my hotel since i flew in the night before. Immediately i stepped out of my hotel... and saw the car, i was wowed!! Mariam is an awesome employee! Deal went smooth and i drove the car out within an hour. Rode back home 9hours away with no issues. Car drives excellent!! I highly recommend!
It took the dealer a couple of days to get back with me on a specific car. Once they did and I made an appointment to come see it, drive it, look over... it, I was sold on the quality of the car. Nothing but High end cars at this place. Nothing cheap/trashy/or ready to fall apart, only cars that could be in any showroom! Still, I was treated great by the owner and office staff.
The entire buying process was done over the phone with just a couple phone calls then I went in to test drive sign papers and drive away. Great experience... will buy from in the future and recommend to anyone in the market for a nice used vehicle
Sean, Kit and Miriam are a great team and did what was needed to make sure we were satisfied with our vehicle.
So happy with my new 2011 Infiniti G37. This is my second experience at this dealership and it was just as pleasant as the first time there, several years... ago. The car is in excellent condition and the transaction was so easy and pressure free. Highly recommend!
My best car buying experience ever! Very professional in every way. I now know where to go when looking for a high quality luxury car.