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Purchased a car from them on line (Ebay). I'm an experienced collector/buyer. I paid for the car and had it shipped to me in California. The car was GROSSLY misrepresented and arrived in a dangerous undriveable condition. It had multiple bad fuel leaks... would not start run or drive and required thousands in undisclosed repairs despite being represented as a turn key driver in excellent running/driving condition. When I confronted the salesman (Donny) professionally about the issues, he had the owner call me... he proceeded to curse me out and threaten me using racial and homophobic slurs. I also never received the title/paperwork on the car. I have bought and sold hundreds of cars on line... this was by far the worst experience ever.
Want to t
Want to thank Jack for getting the title taken care of i guess we can all can make mistakes he really good with getting fixed on the truck I bought and I hit him up for a tank of fuel and he honor that THANKS JACK AND JEFF PROBABLY BE BACK IF THEY KEEP THE SALT OFF THE ROADS I'm from MN our vehicles are rushing in eight years with the salt
I have nothing but good things to say about this dealership. I showed up here not expecting to qualify for financing, because of low credit, but they were willing to work with me to get me into a vehicle. The staff was friendly and professional, and there was none of the "pushy salesman" tactics or attitude present. They made me feel welcome, and were very patient with me while we went through the process. I went back to them about a week later to request help with some unexpected maintenance costs, after exhausting all of my other options. To my surprise, Jack (boss), was willing to help me out. He sent me over to a local auto shop who not only provided a second opinion for the work a different mechanic recommended, but was willing to make arrangements for me to make payments on it. Having said that, I want people to understand that when you buy a vehicle from a used car lot, it's going to need at least some basic maintenance done. I do not in any way feel like Car Werks sold me a "bad" vehicle just because it needed something other than an oil change or an air filter. These folks have been so awesome in their efforts to help me out, that they deserve more than just a 5-star rating. A big THANK YOU to the folks at Car Werks Missoula!
Strongly advise to be very cautious when buying
I bought a older truck with less then 140 thousand miles from them and the motor was shot ended up buying a motor two weeks before my 40 day tag expired I I notify the owner of the dealership and he said he'd get back to me but it took a week and a half of me calling once a day sometimes twice a day for them to tell me that they were passing the buck to the previous owner and he wasn't going to do anything about the motor and neither were they and said that I could bring the truck back and take my old one that was the only thing they would do mind you I already put the new motor in the truck so I suggest if you are looking for a vehicle to take it to a mechanic first before you buy anything there
Returning & Referring Customer
Jack and the staff (Larry) are very family friendly! We have bought 3 cars over the years from these guys and will keep going back. They are low pressure and willing to let you shop. They are specialists at car financing, trades or whatever your predicament, Jack knows how to help.
We have bought two vehicles from Jack and we are very pleased, and will continue to do our business with him.
Great Customer Service
Great doing business with these guys! We were from out of town and they made sure all of our questions and concerns were answered. They were completely honest and wanted to make sure we were happy with the vehicle. They even went out of their way to have it detailed, oil changed and tires rotated. Trevor was super nice and easy to work with....not pushy at all! We would highly recommend buying a car from Car Werks.
Thank you for your kind words I am glad you are enjoying your new car!
Should have waited ...
Bought my car a few months ago . Broke down almost immediately. They helped fix it whichwas Above and beyond , but right after l got the car back , found out that the timing belt , water pump needed to be replaced . it will end up costing me $ 1,000 to get that fixed on top of all the other problems . l know Cars have responsibilities . but everything to go bad at the same time. Yay for paying over $300 a month to not bearded drive my car. Oh well, live and learn I guess. Now to pay it off so l can get a car that actually runs. Only 18 more payments to go! Gah! But other than that . Carwerks Customer Service was great, worked with my horrible credit, JustWould never byanoahn car from them again '
As an auto dealer we try to make sure our cars and trucks leave the store in good working order unfortunately we have no way of knowing what problems may occur after someone has purchased a vehicle. We offer extended warranty on all the vehicles we sell in order to help with unknown problems. We would be happy to speak with youu any time and try to trade yo out of the car your driving and get you into a nicer more reliable car. I am sorry you were not happy and I will do my best to correct that in the future. Thank you for your review. Trevor
Thanks Big Jim
I appreciated the honesty and friendliness of the staff. I felt no pressure to make an instant decision. I also appreciated the fact that you were open on sunday most dealers in missoula are closed and it was my only day to shop. I love my new car...
Thank you for your input
Great bunch of guys
I had shopped at several dealers in missoula and I had a few problems to overcome. The guys at Car Werks were very friendly and went out of their way to get me into a truck....Other dealers just walked away from me... Thanks Jack i will be sending all my friends and family your way.
Thank you for the kind words we work hard to make everyone feel like family