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Reviews

Average Ratings

1.8
269 lifetime reviews. Includes reviews of Garcia Honda from DealerRater.com
  • Great Experience

    I received great customer service from all parties involved. In the end I came out with a car I absolutely love.


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    I received great customer service from all parties involved. In the end I came out with a car I absolutely love.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Sold my info to shady company
    April 26, 2017

    Garcia Honda gave my phone number to some shady warranty company that will not stop calling me. I have asked several times for this to stop and th...

    Garcia Honda

    Garcia Honda does not share customer information with third parties. It is the state of New Mexico that sells owner data to warranty companies etc...


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    Garcia Honda gave my phone number to some shady warranty company that will not stop calling me. I have asked several times for this to stop and they will not, calling me up to four times a day. An employee of Garcia confirmed that they gave these people my number and that they can not do anything about it.

    Does not recommend this dealer
    Garcia Honda

    Garcia Honda does not share customer information with third parties. It is the state of New Mexico that sells owner data to warranty companies etc. and that is how they got your info. Please let me know the name of the person that you spoke to at Garcia Honda so I can educate them on the facts of how we handle owner data. Thank you.


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  • Awful service. Terrible sales
    March 31, 2017

    This place is awful. Charged us double the amount quoted. They performed work we did not request at additional cost without our approval. They ...


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    This place is awful. Charged us double the amount quoted. They performed work we did not request at additional cost without our approval. They told us it was almost complete at 2pm and when we arrived at 4 they had not even started some of the work.

    Does not recommend this dealer
    Came in for service or repair

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  • WORST car sales experience EVER
    February 21, 2017

    My boyfriend and I went in to Garcia Honda in Albuquerque today (2/22/2017). Like at any other dealership, we expected to have a few salesman app...


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    My boyfriend and I went in to Garcia Honda in Albuquerque today (2/22/2017). Like at any other dealership, we expected to have a few salesman approach us as we were browsing through their inventory. We politely told each salesman that we were just looking for now and we would let them know if we were intetested in anything. About 10 minutes into our time there we found a Honda CRZ that I was admiring but knew that it was not in my price range. As we were walking away from the car, a salesman named PHILLIP approached us and asked me "Do you want that car?" i politely said "yes, id love to have that car but its just not in my price range". Phillip then proceeded to ask me why. "Did u lose your job?" "No", i replied "Are you planning on losing it? You cant afford 50.00 a month?" he then asked. My boyfriend laughed then asked, " what do you mean 50.00 a month? We would be financing the car for like 15 years, were just looking. Not really ready to make the purchase and we dont want to waste anyones time." The salesman continued to drill us on our fi ancial situation, asking us how we get by with just one car between the both of us and then told us to "get the f*** of the lot if we're not going to purchase anything!" At this point Im more than upset so i asked to speak to the manager whos name is Mike. On our way to the office to speak to Mike, Phillip continued to harrass my boyfriend and I to the point where he starts nudging my boyfriend and is saying "lets go then bro", suggesting they fight! As we approach the manager Phillip seems to have no problem in displaying his ugly attitude in front of him. He continues to talk crap to my boyfriend and I, tells us that he doesnt need to treat us with respect because were not considered customers because "were browsing and arent in the position to buy that particular car". The manager says this Phiilip guy was suspended but I feel he should be fired. Neither i, nor anyone that I know will EVER set foot on that lot again.

    Does not recommend this dealer

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  • Buyer beware!!
    February 19, 2017

    Went in to buy new 2017 hrv. Had a great time with the sales guys kickin tires and talking specs but when it came time to sit down and talk number...


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    Went in to buy new 2017 hrv. Had a great time with the sales guys kickin tires and talking specs but when it came time to sit down and talk numbers things quickly went south. The finance person our sales guy brought over started in immediately with a negative approach telling us the very bottom line and final price on what we would HAVE to pay for the vehicle(absolutely no markup, he was taking a loss blah blah blah). Like any red blooded Americans we countered his schpeal with "we need a better deal than that" and actually had done some shopping around at other local competitors with other tempting offers in hand. Before we could finish our counter the guy starts to bad mouth all these other dealers saying the most ubsurd things he can to put them down and worst of all he finishes his rant by calling my wife and I bold face liars!!..." nobody would offer a price that low, you must be making up figures" I told the guy how displeasing it is to hear his best "sales pitch" as nothing more than name calling and putting down other dealerships and also that we don't appreciate being called liars..this was the point when Mr. Finance pro threw his pen on the table with steam blowing out from his ears and blood red eyes telling us that we would need to take our business elsewhere...hah ok that was an embarrassing 15 minutes.. Needless to say we walked out in shock laughing at this childish buffoon and gave our 30 some thousand dollars to another dealer who didn't call us liars and sold the car on the merits of the vehicle and brand without having to put anyone or anything else down. :) (perfection).

    Does not recommend this dealer

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  • Disappointed
    February 3, 2017

    I went to Garcia Honda service center to get my oil changed (I had an appointment). I was called about my car an hour and a half later by a repres...


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    I went to Garcia Honda service center to get my oil changed (I had an appointment). I was called about my car an hour and a half later by a representative to inform me that I had nails in my front tires and my back brakes were bad and I needed a brake fluid flush (all of which would cost $500 or so which was not covered under my service plan). Since I got new tires this last year I decided to just do the oil change which took 3 hours all together. My husband checked all the tires and brakes. He did not find any nails even after taking the tires completely off the car to make sure. Also he checked the brakes which were in good working order. I know there were other cars of similar make, model and color of mine in the shop. I just worry that my car was mixed up with someone else's car and those other people did not know about these things. It was a bad experience for me. I feel trapped because of the service plan I bought.

    Does not recommend this dealer
    Came in for service or repair

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  • Management is a joke

    Read your review before visiting this place. Very dishonest and disrespectful towards their customer. They will hussle you top dollars and will in...

    Dealer Response

    Hi Leo, we appreciate you taking the time to respond. The staff at Garcia Honda take our reviews very seriously. If you'd be willing, our manager ...


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    Read your review before visiting this place. Very dishonest and disrespectful towards their customer. They will hussle you top dollars and will insult you of your offerr bellow their listing price. Their sale mananger named Brendan P told my fiance that her offer was stupid just because she offer 1.5k bellow their listing price. He go so offended the moment she mad the offer.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Leo, we appreciate you taking the time to respond. The staff at Garcia Honda take our reviews very seriously. If you'd be willing, our manager would like to speak with you at (505) 260-5115 to discuss ways to improve your experience with Garcia Honda moving forward. Thank you for your input, and we hope to hear from you soon.


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  • Great Service!!!
    December 21, 2016

    My husband and I went to Garcia Honda and we had the pleasure of speaking and working with Lou. Lou was so politely and very knowledgeable about t...


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    My husband and I went to Garcia Honda and we had the pleasure of speaking and working with Lou. Lou was so politely and very knowledgeable about the Honda Accord, he made sure that we knew all the functions of the car and all or any concerns we had about the car was addressed before we left the lot. Long story short we ended getting the Honda accord and we love it. I will be definitely going back. I love the service. Thank you Garcia Honda and Lou

    Does recommend this dealer

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  • Take your business elsewhere
    November 18, 2016

    Had a great experience with Nate, who walked us through all the features on the Honda Pilot and was professional, knowledgeable, and friendly; eve...


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    Had a great experience with Nate, who walked us through all the features on the Honda Pilot and was professional, knowledgeable, and friendly; everything you would expect from a sales person. A few days went by and I asked for a simple breakdown on the pricing. Toby Garcia got involved and refused to provide me the requested information. Toby insisted that my expectations on the price put the Elite trim "out of play" and that the Elite models are extremely rare. So rare, in fact, that Santa Fe Honda had one in stock and was able to provide fair pricing via email immediately. Toby doesn't comprehend or care about the modern customer. A simple request for pricing, readily provided via email from a competitor, was met with an attitude, as if I was wasting his time. If a company won't even give you the price of their product up front, how can you trust them with your business? Toby ended our correspondence by suggesting I take my business elsewhere; that's probably the best advice one could have for this dealership. If you have to work them, just avoid Toby. Take a few minutes to read other reviews and you'll see his name come up on almost every 1 or 2 star review.

    Does not recommend this dealer

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  • Good sales people. Beware of Owner.

    Had a great experience with Nate, who walked us through all the features on the Honda Pilot and was professional, knowledgeable, and friendly; eve...

    Dealer Response

    Hi Piloteliteowner, we appreciate you taking the time to respond. The staff at Garcia Honda take our reviews very seriously. If you are willing,...


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    Had a great experience with Nate, who walked us through all the features on the Honda Pilot and was professional, knowledgeable, and friendly; everything you would expect from a sales person. A few days went by and I asked for a simple breakdown on the pricing. Toby Garcia got involved and refused to provide me the requested information. Toby insisted that my expectations on the price put the Elite trim "out of play" and that the Elite models are extremely rare. So rare, in fact, that Santa Fe Honda had one in stock and was able to provide fair pricing via email immediately. Toby doesn't comprehend or care about the modern customer. A simple request for pricing, readily provided via email from a competitor, was met with an attitude, as if I was wasting his time. If a company won't even give you the price of their product up front, how can you trust them with your business?

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Piloteliteowner, we appreciate you taking the time to respond. The staff at Garcia Honda take our reviews very seriously. If you are willing, please call us for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Garcia Honda, Customer Fulfillment (505) 260-5115


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