Reviews

Average Ratings

2.4
274 lifetime reviews. Includes reviews of Garcia Honda from DealerRater.com
  • Great Experience

    I received great customer service from all parties involved. In the end I came out with a car I absolutely love.


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    I received great customer service from all parties involved. In the end I came out with a car I absolutely love.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Shady Shady- Do not waste your time
    June 14, 2017

    THINK AGAIN. If you're looking to buy a new car, please think again before you purchase from Garcia Honda. I was ecstatic to be getting a new car ...


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    THINK AGAIN. If you're looking to buy a new car, please think again before you purchase from Garcia Honda. I was ecstatic to be getting a new car as a graduation present. Garcia Honda seemed like a great place to make this purchase. They were very welcoming and helpful...at first. It was a smooth ride (haha) purchasing a 2015 Ford Fiesta, until it all went downhill. I was so happy with my new car, until TWO DAYS after I purchased the car when it completely broke down in the middle of an overpass. I called the salesman who sold me the car in a panic and he came to pick me up and have someone tow the car. Okay, this is not what I planned, but John, the salesman, promised that everything would be fine. They would have the service team check everything out and lend me a service loaner car until I could get my car back. As John is scanning my drivers license so that I could get into the service loaner, HE LOSES MY DRIVERS LICENSE. He tells me that he can go with me to the DMV the next day and tells me that he will text me in the morning. No text. No call. I finally text him in the afternoon, as I need a drivers license and I'm having to take time off of work for this. No text back for hours. I tell him that I don't need him to come with me and that he can just reimburse me later. Let me tell you, it's not very easy to get a new drivers license, especially now with the Real ID act. For about three weeks I don't know what's going on with my car. Multiple times I was told that my car should be finished that day, and then not be contacted for days. At first they say that there was something wrong with the electrical system in the car. FINALLY, they contact me and tell me that the engine in the car may need to be replaced. UM WHAT? We would call Mike, the manager, to find out what's going on and he would say that he would call us back. Did he? No. My mom and I decide that we just need to go down to the dealership. Mike tells me he might be able to do something that will make me "really happy." This means selling me a car that is more expensive than the original car I purchased and acting like he's doing me a favor. I wasn't incredibly enthused about the car he's trying to sell me but he tells me that this is the only car they have in my price range and at this point, I just want a car. Overall, I am happy with my new car, but these people fail to acknowledge their major screw up. I couldn't even get a sincere apology until I asked for one. Almost a month after purchasing the second car, I'm still waiting on the reimbursement check they owe me. Just called mike, let's see if he calls back. PLEASE DO NOT WASTE YOUR TIME, unless you would like an absurd and unnecessary amount of stress and anxiety added into your life. They talk a lot of s*** about small dealerships, but the experience that I had with them...I would not wish on anyone. UPDATE: I was called shortly after posting this review on Google by Mike and was threatened that if I didn't remove it, I would not receive my reimbursement check. Also, the original car I purchased is up for sale on their website and at a lower price.

    Does not recommend this dealer

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  • BEST CAR EXPERIENCE YET!!
    June 12, 2017

    This was my 9th car purchase and by far buying from Garcia Honda has been the best experience yet! My car salesman was Steven Baca and he was ext...

    Garcia Honda

    Becky, we can¿¿¿t thank you enough for your continued support! We¿¿¿re thrilled that Steven and the team were able to provide you and your son wit...


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    This was my 9th car purchase and by far buying from Garcia Honda has been the best experience yet! My car salesman was Steven Baca and he was extremely helpful and understanding to mine and my son's needs. He was friendly and nice and always treated us with respect. I will from this point forward always recommend people to go here and ask for Steven. The whole staff to include Mike and CJ the finance manager were all incredible and professional! Before going anywhere else come here they gave me the best deal!

    Does recommend this dealer
    Garcia Honda

    Becky, we can¿¿¿t thank you enough for your continued support! We¿¿¿re thrilled that Steven and the team were able to provide you and your son with such a great car buying experience! Thank you again for leaving us your feedback, and we hope to see you again soon!


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  • Best experience ever!!
    June 9, 2017

    My sales person Steven Baca was the best!! Helpful, professional, nice and friendly! By far the most wonderful car salesman i have ever dealt wit...

    Garcia Honda

    Thank you for taking the time to leave us this amazing review! We appreciate your recommendation and are so pleased to hear that Steven was able t...


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    My sales person Steven Baca was the best!! Helpful, professional, nice and friendly! By far the most wonderful car salesman i have ever dealt with! I will definetly reccomend people to wirk with him at Garcia Honda!

    Does recommend this dealer
    Garcia Honda

    Thank you for taking the time to leave us this amazing review! We appreciate your recommendation and are so pleased to hear that Steven was able to provide you with outstanding service! We¿¿¿ll be sure to pass this along to him for a job well done!


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  • Steven Baca best guy to talk to!
    June 8, 2017

    Steven Baca treated my husband and I like friends. He was easy to talk to and did not push us to buy. I recommend this dealership to anyone who wa...

    Garcia Honda

    Thank you so much for your kind words! We¿¿¿ll definitely let Steven know about the awesome job he is doing! If you ever need anything in the futu...


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    Steven Baca treated my husband and I like friends. He was easy to talk to and did not push us to buy. I recommend this dealership to anyone who wants to feel among friends when buying a car. Thank you Steven for everything you went above and beyond for us. :)

    Does recommend this dealer
    Garcia Honda

    Thank you so much for your kind words! We¿¿¿ll definitely let Steven know about the awesome job he is doing! If you ever need anything in the future, please don¿¿¿t hesitate to reach out to us!


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  • Just bought our 3rd Honda
    May 24, 2017

    Just left Garcia Honda after buying our 3rd Honda from them in the last 4 years. These guys are great, good atmosphere, no pressure to buy, and th...

    Garcia Honda

    Thank you for leaving us this outstanding review! We want to thank you for not only taking the time to leave us your feedback, but also for your s...


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    Just left Garcia Honda after buying our 3rd Honda from them in the last 4 years. These guys are great, good atmosphere, no pressure to buy, and the price they gave me beat anything in our area. I was fortunate enough to work with one of the owners, Carlos Garcia, Tony, one of the lead salespeople, and Michael the General Manager. Will defintely shop here again and continue to recommend them to anybody that I know is interested in buying a new vehicle.

    Does recommend this dealer
    Garcia Honda

    Thank you for leaving us this outstanding review! We want to thank you for not only taking the time to leave us your feedback, but also for your support! Please feel free to stop by if you need anything or give us a call!


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  • Sold my info to shady company
    April 26, 2017

    Garcia Honda gave my phone number to some shady warranty company that will not stop calling me. I have asked several times for this to stop and th...

    Garcia Honda

    Garcia Honda does not share customer information with third parties. It is the state of New Mexico that sells owner data to warranty companies etc...


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    Garcia Honda gave my phone number to some shady warranty company that will not stop calling me. I have asked several times for this to stop and they will not, calling me up to four times a day. An employee of Garcia confirmed that they gave these people my number and that they can not do anything about it.

    Does not recommend this dealer
    Garcia Honda

    Garcia Honda does not share customer information with third parties. It is the state of New Mexico that sells owner data to warranty companies etc. and that is how they got your info. Please let me know the name of the person that you spoke to at Garcia Honda so I can educate them on the facts of how we handle owner data. Thank you.


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  • Awful service. Terrible sales
    March 31, 2017

    This place is awful. Charged us double the amount quoted. They performed work we did not request at additional cost without our approval. They ...


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    This place is awful. Charged us double the amount quoted. They performed work we did not request at additional cost without our approval. They told us it was almost complete at 2pm and when we arrived at 4 they had not even started some of the work.

    Does not recommend this dealer
    Came in for service or repair

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  • WORST car sales experience EVER
    February 21, 2017

    My boyfriend and I went in to Garcia Honda in Albuquerque today (2/22/2017). Like at any other dealership, we expected to have a few salesman app...


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    My boyfriend and I went in to Garcia Honda in Albuquerque today (2/22/2017). Like at any other dealership, we expected to have a few salesman approach us as we were browsing through their inventory. We politely told each salesman that we were just looking for now and we would let them know if we were intetested in anything. About 10 minutes into our time there we found a Honda CRZ that I was admiring but knew that it was not in my price range. As we were walking away from the car, a salesman named PHILLIP approached us and asked me "Do you want that car?" i politely said "yes, id love to have that car but its just not in my price range". Phillip then proceeded to ask me why. "Did u lose your job?" "No", i replied "Are you planning on losing it? You cant afford 50.00 a month?" he then asked. My boyfriend laughed then asked, " what do you mean 50.00 a month? We would be financing the car for like 15 years, were just looking. Not really ready to make the purchase and we dont want to waste anyones time." The salesman continued to drill us on our fi ancial situation, asking us how we get by with just one car between the both of us and then told us to "get the f*** of the lot if we're not going to purchase anything!" At this point Im more than upset so i asked to speak to the manager whos name is Mike. On our way to the office to speak to Mike, Phillip continued to harrass my boyfriend and I to the point where he starts nudging my boyfriend and is saying "lets go then bro", suggesting they fight! As we approach the manager Phillip seems to have no problem in displaying his ugly attitude in front of him. He continues to talk crap to my boyfriend and I, tells us that he doesnt need to treat us with respect because were not considered customers because "were browsing and arent in the position to buy that particular car". The manager says this Phiilip guy was suspended but I feel he should be fired. Neither i, nor anyone that I know will EVER set foot on that lot again.

    Does not recommend this dealer

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  • Buyer beware!!
    February 19, 2017

    Went in to buy new 2017 hrv. Had a great time with the sales guys kickin tires and talking specs but when it came time to sit down and talk number...


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    Went in to buy new 2017 hrv. Had a great time with the sales guys kickin tires and talking specs but when it came time to sit down and talk numbers things quickly went south. The finance person our sales guy brought over started in immediately with a negative approach telling us the very bottom line and final price on what we would HAVE to pay for the vehicle(absolutely no markup, he was taking a loss blah blah blah). Like any red blooded Americans we countered his schpeal with "we need a better deal than that" and actually had done some shopping around at other local competitors with other tempting offers in hand. Before we could finish our counter the guy starts to bad mouth all these other dealers saying the most ubsurd things he can to put them down and worst of all he finishes his rant by calling my wife and I bold face liars!!..." nobody would offer a price that low, you must be making up figures" I told the guy how displeasing it is to hear his best "sales pitch" as nothing more than name calling and putting down other dealerships and also that we don't appreciate being called liars..this was the point when Mr. Finance pro threw his pen on the table with steam blowing out from his ears and blood red eyes telling us that we would need to take our business elsewhere...hah ok that was an embarrassing 15 minutes.. Needless to say we walked out in shock laughing at this childish buffoon and gave our 30 some thousand dollars to another dealer who didn't call us liars and sold the car on the merits of the vehicle and brand without having to put anyone or anything else down. :) (perfection).

    Does not recommend this dealer

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