Richardson Chrysler Jeep Dodge Ram

Reviews

Average Ratings

4.4
115 lifetime reviews.
  • Go to Richardson Chrysler Jeep Dodge Ram!!

    Just a great easy experience here at Richardson Jeep Dodge Ram!! I have been looking for weeks for a car & every dealer I checked out in the Dalla...

    Dealer Response

    Donna, we're so glad that you found us! We really appreciate your shopping with us, and congratulations on your new purchase! We'll make sure to p...


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    Just a great easy experience here at Richardson Jeep Dodge Ram!! I have been looking for weeks for a car & every dealer I checked out in the Dallas area I could not find what I wanted or just not having a good experience with sales. So glad I stopped here and I had a great salesman by the name of Murphy Ailara. Very knowledgeable on his cars. I'm going here when it's time for another car. Just very easy process!! THANKS!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Donna, we're so glad that you found us! We really appreciate your shopping with us, and congratulations on your new purchase! We'll make sure to pass along this review to Murphy and we look forward to seeing you again in the future.


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  • very good service

    I left my Ray-Ban sunglasses in the vehicle I traded in. I called the person at the dealership and told them my situation. He called me back 15 ...


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    I left my Ray-Ban sunglasses in the vehicle I traded in. I called the person at the dealership and told them my situation. He called me back 15 minutes later and said he had found them. The lesson here: Somebody CHOSE to be honest. And I am most grateful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Purchase vehicle

    I traded a vehicle in when I got there they had my trade valued at 15 instead of the 19700 we had agreed to on the phone. Told them I had three de...

    Dealer Response

    Larry, thank you for taking the time to bring this negative experience to our attention. Our team prides ourselves on providing professional and c...


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    I traded a vehicle in when I got there they had my trade valued at 15 instead of the 19700 we had agreed to on the phone. Told them I had three dealers offer the 19,700 in three weeks. Just didn't have the color I wanted. That is why I drove the 9hr to your dealership.. Figured he was playing me for a fool. Told him I'd leave without the truck an he said, But you drove a long way. I told him I could drive the long way back without it. He got up an said let me ask if I can get you more. Came back and said he typed it in wrong, he had put Tradesman instead of Express. Likely excuse. Then gave me 19 instead if the 19700. Then the Finance Man, charged me taxes on it. said in Texas they had to, told him we pay taxes when we get our tags. That I had never paid taxes out of state. But he wouldn't listen, acted like it ticked him off. Didn't like his attitude. Then i called a buddy of mine who's been a dealer for 40 years. Who called a buddy of his, a Cadillac dealer in Texas. And he said it was up to the dealer. Dealer said they were try'n to finance the taxes to make a little more off me, made sense to me. Told them I'd pay cash for it. He said I'd still had to pay the taxes. He said I'd get an extra $750 off to finance it is the only reason I did. Probably didn't get it. Now I've got to wait an see what kind of mess this turns out to be. Cause I was getting a vanity plate for it. Can't do it now, got to wait a year. Then nobody offered to show me how to operate none of the equipment on the truck. It's a Longhorn an got a lot of stuff to learn. The salesman was nice but I've had better. Then they added a couple things to it after giving me a total on truck before I came down. Like A $1300 bullcrap dealer accessory charge for nitrogen an pinstripe an wheel locks. What a joke. Then was there nearly 3 hours waiting to get the papers done. I like my truck, hope it's last a while. I've bought 5 new vehicles in the last 7 years. 3 from the same dealer. But yours is the only dealership I honestly don't know if I'd come back to buy another one

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Larry, thank you for taking the time to bring this negative experience to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to me at your earliest availability so I can resolve this matter for you: Max Millender, 214-718-9465.


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  • Great experience

    Connor was great, dealership was clean, and it was a memorable experience .

    Dealer Response

    Thanks for the great review, Norma! We truly appreciate the opportunity to earn your business!


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    Connor was great, dealership was clean, and it was a memorable experience .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the great review, Norma! We truly appreciate the opportunity to earn your business!


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  • Amazing service!

    Extremely helpful staff, everyone was so nice and congratulated me once we made the deal. Shack was an extremely helpful salesman and knew exactly...

    Dealer Response

    Thanks for the five stars! We are happy to hear that you enjoyed working Shack. We hope to see you again at Richardson CJDR!


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    Extremely helpful staff, everyone was so nice and congratulated me once we made the deal. Shack was an extremely helpful salesman and knew exactly what I was looking for and helped get the deal done.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the five stars! We are happy to hear that you enjoyed working Shack. We hope to see you again at Richardson CJDR!


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  • Best Dealer Ever

    Best place to shop for the best cars..... Nice people in there hands down.

    Dealer Response

    Thanks for the great review! We truly appreciate the opportunity to earn your business!


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    Best place to shop for the best cars..... Nice people in there hands down.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for the great review! We truly appreciate the opportunity to earn your business!


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  • Wonderful service!!

    Mr. Daniel Diaz, took very care of me, and made sure I was up to date with my car. Would most definitely come back to get service here again!

    Dealer Response

    Thanks for the five stars, Nichole! We are thrilled to hear that Daniel went above and beyond for you. We look forward to working with you again i...


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    Mr. Daniel Diaz, took very care of me, and made sure I was up to date with my car. Would most definitely come back to get service here again!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the five stars, Nichole! We are thrilled to hear that Daniel went above and beyond for you. We look forward to working with you again in the future!


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  • Familiy level...

    In 2013, looking to swap my Honda CR-V and eager to test a Jeep Wrangler as a new Jeep dealership was going to open few blocks from home but, upon...

    Dealer Response

    Thanks for the great review, GP! We have truly appreciated your continued business with us over the years and having you as part of the Richardson...


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    In 2013, looking to swap my Honda CR-V and eager to test a Jeep Wrangler as a new Jeep dealership was going to open few blocks from home but, upon delaying the opening date, I went to visit RCJDR on my last day working in Richardson and they immediately made me part of a family that it seems to last forever. At that time Shack (the account executive) and team no only made possible to let me go driving a brand new 2014 Jeep Grand Cherokee Limited (yes 2014 and it was June 2013) but also I was amazed to swap my Honda Accord for my dream car at the same time, a 2 doors brand new 2013 Jeep Wrangler. As of now I have driven 4 cars out of the dealer (GC Limited, Wrangler, 2 GC Overland) and my brother Shack is currently working to make 2 more wishes come true, a 2017 RAM Eco-diesel and later the redesigned Wrangler... I can't wait!.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the great review, GP! We have truly appreciated your continued business with us over the years and having you as part of the Richardson CJDR family. We look forward to seeing you again! Take care!


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  • My time

    Alan Carroll is by far the best salesman we have had the pleasure of working with. Great deals and wonderful professionalism.

    Dealer Response

    Thanks for the five star review! We are happy to hear that Alan went above and beyond for you. We truly appreciate the opportunity to earn your bu...


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    Alan Carroll is by far the best salesman we have had the pleasure of working with. Great deals and wonderful professionalism.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for the five star review! We are happy to hear that Alan went above and beyond for you. We truly appreciate the opportunity to earn your business!


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  • Great

    We are very pleased! Excellent service. Brian took the time to explain all the amenities and answered all our questions. will definitely go back f...

    Dealer Response

    Thanks for the great review! We are thrilled to hear that Brian made your visit with us fantastic. We look forward to working with you again in th...


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    We are very pleased! Excellent service. Brian took the time to explain all the amenities and answered all our questions. will definitely go back for our next purchase

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the great review! We are thrilled to hear that Brian made your visit with us fantastic. We look forward to working with you again in the future!


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