Reviews

Average Ratings

4.9
587 lifetime reviews. Includes reviews of BMW of Alexandria from DealerRater.com
  • Sales Rep Roy was excellent

    Salea represtative Roy was super friendly, attentive and professional through out the buying process . He expalined my options clearly which he...

    Dealer Response

    Joel, Congratulations on your new BMW! We are so pleased to hear that Roy was attentive and professional throughout the whole buying process. Enjo...


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    Salea represtative Roy was super friendly, attentive and professional through out the buying process . He expalined my options clearly which helped make an informed decision. He made sure everything I asked was done in a timely manner!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Joel, Congratulations on your new BMW! We are so pleased to hear that Roy was attentive and professional throughout the whole buying process. Enjoy! Best, BMW of Alexandria


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  • Excellent Customer Service - Jeff Rodriquez

    This is my first BMW purchase. I must say that Jeff Rodriguez provided excellent customer service. I was truly impressed and would definitely r...

    Dealer Response

    Jeannine, Congratulations on your first BMW purchase! We are thrilled to hear that Jeff was able to impress you with a knowledgeable and patient e...


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    This is my first BMW purchase. I must say that Jeff Rodriguez provided excellent customer service. I was truly impressed and would definitely recommend my friends and family members to go there. Jeff is very knowledgeable, patient, found the car that I wanted and made sure he delivered.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jeannine, Congratulations on your first BMW purchase! We are thrilled to hear that Jeff was able to impress you with a knowledgeable and patient experience. Enjoy! All the best, BMW of Alexandria


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  • Very professional
    September 21, 2017

    I asked the four dealerships in my area for their price on a 2018 M240i. BMW of Alexandria gave me the best price. My sales associate is Osman Abe...


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    I asked the four dealerships in my area for their price on a 2018 M240i. BMW of Alexandria gave me the best price. My sales associate is Osman Aberra. He was totally committed to my satisfaction through the entire process. He carefully explained everything including the ordering process, the production time and delivery process. He apologized to me when BMW NA wouldn???t allow me to order the HK sound system without ordering the premium package. The car arrived a day ahead of schedule. Unfortunately the car was built with the moonroof even though I ordered the car with the ???moonroof delete??? option (ZDM in BMW code). The sales manger and Osman apologized several times. Osman showed me the ordet sheet, pointing out that the ZDM code was, in fact, in sheet. The sales manger noted he???d notified BMW NA if the issue. The dealership reimbursed my $500 because of this issue.

    Does recommend this dealer

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  • WORST SERVICE EXPERIENCE EVER. DO NOT GO HERE
    September 9, 2017

    Though this dealer seems to great reviews for the sales process, this was the WORST experience I have ever had getting a car serviced. If you h...

    BMW of Alexandria

    We truly apologize for your frustrations. We are priced competitively for the area but are always willing to work with you on the bill. Thank you,...


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    Though this dealer seems to great reviews for the sales process, this was the WORST experience I have ever had getting a car serviced. If you have any other option, do you yourself a favor and avoid this place. Two reasons. 1 ) Attitude and lack of knowledge of "service advisers" 2) Abusive pricing practice This car was purchased at another dealer yet had to get it serviced here. never again. 1) Regarding service advisers, I wont go into much detail here as maybe i caught them on a bad day or got the wrong adviser. But they seem to be more of sales people trying to sell you all the service they can vs suggesting the best service plan for your car. I'd suggest you scrutinize their service recommendations and get a second opinion if you can. Overall the service experience just felt slimy and used car salesman type experience, Never got the feeling they were doing anything other than trying to get the most money possible out of me. 2) The above is sort of subjective and more a general feeling so I'll leave it at that. The ABUSIVE pricing is not subjective . Two examples.of BMW Alexandria Service Dept Pricing.: Oil Change $235 Replace Turn Signal Bulb $220 Just a as reference I called the BMW dealer where I bought the car (dont live there anymore) and asked how much they charge for Oil Change .... $90 ! Though I cant speak to what they charge for other service items, I can only assume any place that charges these inflated prices for the above, likely charges inflated prices for other services.as well. They should be ashamed charging these prices. (p.s. after complaining about their absurd prices they did discount my bill 30% or so. ever with that was still absurdly overpriced)

    Does not recommend this dealer
    Came in for service or repair
    BMW of Alexandria

    We truly apologize for your frustrations. We are priced competitively for the area but are always willing to work with you on the bill. Thank you, BMW of Alexandria


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  • Outstanding Car Buying Experience
    September 3, 2017

    We just purchased a new BMW at BMW of Alexandria - Arlington, and it was the best car buying experience we have ever had. Lila Branch was very kno...

    BMW of Alexandria

    We are so pleased to hear that Lila provided you with the best buying experience! We are definitely lucky to have her on our team. We hope you con...


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    We just purchased a new BMW at BMW of Alexandria - Arlington, and it was the best car buying experience we have ever had. Lila Branch was very knowledgeable and employed a no-pressure approach that really made us feel comfortable and confident buying there. The whole team was great to deal with, and I believe they made us an excellent deal that made us drive away feeling good not only about our gorgeous new car, but about excellent package they offered us. We will definitely go back next time we're ready for another new car. Be sure to ask for Lila. She's awesome!

    Does recommend this dealer
    BMW of Alexandria

    We are so pleased to hear that Lila provided you with the best buying experience! We are definitely lucky to have her on our team. We hope you continue to love your gorgeous new car and look forward to the continued relationship. Best, BMW of Alexandria


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  • Best experience ever!
    August 29, 2017

    BMW of Alexandria has perfected the car buying experience. I was shopping both Audi and BMW, but BMW won me over with their excellent customer ser...

    BMW of Alexandria

    jko330, Congratulations on your new BMW and welcome to the BMW of Alexandria family. We're happy to hear that Paul provided excellent customer ser...


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    BMW of Alexandria has perfected the car buying experience. I was shopping both Audi and BMW, but BMW won me over with their excellent customer service. It was a stress free process without any sleezy sales tactics. One pet peeve I have is when I know more about a car than the salesman, but Paul was very knowledgeable and friendly and really let the car sell itself. I do have a couple of concerns about the car but I'm confident BMW will take care of me.

    Does recommend this dealer
    BMW of Alexandria

    jko330, Congratulations on your new BMW and welcome to the BMW of Alexandria family. We're happy to hear that Paul provided excellent customer service. Enjoy! Best, BMW of Alexandria


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  • My Car Buying Experience
    August 7, 2017

    I have to say this was by far the best car buying experience I have ever had. From the moment I inquired online about a new car, to the moment it...

    BMW of Alexandria

    jbowler22, We are so happy to hear that this was by far the best buying experience you've ever had! We're glad that Lila was able to locate the ri...


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    I have to say this was by far the best car buying experience I have ever had. From the moment I inquired online about a new car, to the moment it was delivered, the entire process was first class. Lila took care of me through the process of finding the right car for me, and determining that it was probably best to have my car custom built based on my needs. She walked me carefully through the process until we found the right car, and we built it around the exact needs I had expressed in our first conversation. They worked hard to get me a great deal, and the car was delivered on time and exactly as I expected. The process, the customer service, and my car have all exceeded my expectations. It has made me a BMW customer for life. Thank you.

    Does recommend this dealer
    BMW of Alexandria

    jbowler22, We are so happy to hear that this was by far the best buying experience you've ever had! We're glad that Lila was able to locate the right car for you and you're now a customer for life. We hope you enjoy! Best, BMW of Alexandria


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  • Phenomenal Customer Service !
    July 27, 2017

    The team at BMW of Alexandria went above and beyond to make our car buying experience stress free and fun! Osman Aberra was fantastic - he and th...

    BMW of Alexandria

    It was our pleasure to provide a stress free and fun experience while purchasing your new BMW! We are so happy to hear that you couldn't be more s...


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    The team at BMW of Alexandria went above and beyond to make our car buying experience stress free and fun! Osman Aberra was fantastic - he and the entire team stayed well beyond closing time to make sure we went home with our new car the same night we went to test drive. They were pleasant, funny and incredibly knowledgeable. BMW is a fantastic car and the team at BMW of Alexandria knock it out of the park on customer service - I couldn't be more satisfied with the entire experience!

    Does recommend this dealer
    BMW of Alexandria

    It was our pleasure to provide a stress free and fun experience while purchasing your new BMW! We are so happy to hear that you couldn't be more satisfied. Please let us know if you need further assistance. Enjoy! Best, BMW of Alexandria


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  • improved quality of life with BMW of Alexandria !!
    July 24, 2017

    It's was pleasure, driving happiness and trust. So kindness and So correct information. without doubt about it buy a BMW with BMW of Alexandria.

    BMW of Alexandria

    Congratulations on your new BMW! We are so thrilled to hear you drove away happy. Best, BMW of Alexandria


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    It's was pleasure, driving happiness and trust. So kindness and So correct information. without doubt about it buy a BMW with BMW of Alexandria.

    Does recommend this dealer
    BMW of Alexandria

    Congratulations on your new BMW! We are so thrilled to hear you drove away happy. Best, BMW of Alexandria


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  • Horrible experience!!
    July 23, 2017

    Below is my experience at this organization. I suggested avoiding!! Hello Tracey, I have to say this has been my worst experience ever with ANY...

    BMW of Alexandria

    Ruben, We truly apologize for your experience with us. We definitely dropped the ball on all of this and there is no excuse why. We have spoken wi...


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    Below is my experience at this organization. I suggested avoiding!! Hello Tracey, I have to say this has been my worst experience ever with ANY BMW dealership. I've owned a BMW since 2011 and have been to 6 or 7 dealerships in 4 states and this experience has been the worst. First, I ask for a loaner car and am told they are on a "first come, first served" basis. So I get to the dealership at 7am sharp to get my car only to be told (by you) that there are no more cars. Second, you gave me a metro card to take the train to work. (I work next to the Tysons Corner metro stop). Third, you call to tell me something about a nail in my car. I call you back and try to get a hold of you...of which you NEVER returned my calls. Fourth, when I finally get a hold of you, I asked when my car would be ready and you mentioned by 5 or 5:30 pm. So I left work at 5:30 to get to the Van Dorn Metro by 6:15. As I tried to exit the metro, it would not let me leave because there wasn't enough $ on the card you gave me!! Fifth, when I get to the dealership, I find out my car hasn't even been looked at!! I wish you could've at least given me a courtesy call to let me know my car wasn't ready. I ended up getting a loaner while I was there and showed up yesterday to get my car. I would have appreciated at the very minimum, a return phone call or at least a heads up that my car wouldn't be ready yet... I will NEVER go back to BMW of Alexandria again...

    Does not recommend this dealer
    Came in for service or repair
    BMW of Alexandria

    Ruben, We truly apologize for your experience with us. We definitely dropped the ball on all of this and there is no excuse why. We have spoken with Tracy about this as well. Our Service Director, Dave Cornell, would like to offer a $200.00 BMW House Credit for future services in hopes gain your trust back and allow us to show him why we are a 2017 BMW Center of Excellence Award winner. Thank you, BMW of Alexandria


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