Reviews

Average Ratings

4.9
588 lifetime reviews. Includes reviews of Mercedes-Benz of Silver Spring from DealerRater.com
  • Review- Tony Zelaya Mercedes of Silver Spring

    Tony Zelaya was phenomenal! His no-pressure, but engaged approach suited my style of car shopping perfectly. The car I wanted was not in stock. To...


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    Tony Zelaya was phenomenal! His no-pressure, but engaged approach suited my style of car shopping perfectly. The car I wanted was not in stock. Tony took the time to find the car I wanted. The process was smooth and effortless. I highly recommend both Tony and the team at Mercedes Benz Silver Spring.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • "Customer For Life"
    September 24, 2017

    Casey was Awesome! I spoke with Casey via telephone and explained to him in detail the vehicle that I was seeking. He went above and beyond to ens...


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    Casey was Awesome! I spoke with Casey via telephone and explained to him in detail the vehicle that I was seeking. He went above and beyond to ensure a smooth transaction. His customer service was impeccable. My wife and I were very pleased with his knowledge and attention to detail. Casey, not only sold us a great vehicle (ML63 AMG), he personally transported it from another dealer and had it ready when we arrived. It was truly a pleasure working with Casey.

    Does recommend this dealer

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  • An evening at silver spring Mercedes benz
    September 20, 2017

    Casey Stephens is our guy ! I thought I am very lucky to find him at the Mercedes Benz of Silver Sripn in Briggs Chaney rd silver spring . Casey i...


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    Casey Stephens is our guy ! I thought I am very lucky to find him at the Mercedes Benz of Silver Sripn in Briggs Chaney rd silver spring . Casey is just amazing sales person with very friendly approach he is very patient in answering all your doubts n questions , he basically on the buyers side , I bought a used GL450 and it was an great experience with Casey , I would recommend Casey for all your car purchases from Benz of Silver spring

    Does recommend this dealer

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  • The 'BEST' Dealership
    September 16, 2017

    I purchased my 1st Mercedes Benz in 2016 and nothing but great experience from Sales (C Lovence), Sales Manager (K Nichols) and Service Advisor (J...


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    I purchased my 1st Mercedes Benz in 2016 and nothing but great experience from Sales (C Lovence), Sales Manager (K Nichols) and Service Advisor (J Jennings). It was such a great experience that I recently purchased my 2nd vehicle from Mercedes Benz of Silver Spring AGAIN! They go 'above & beyond' in my opinion and what dealerships should aspire to be.

    Does recommend this dealer

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  • Tony Zelaya is one in a million.

    When we walked in, none of the salesmen at their computers greeted us. Tony Zelaya was on the phone with a customer and asked if he could call th...


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    When we walked in, none of the salesmen at their computers greeted us. Tony Zelaya was on the phone with a customer and asked if he could call them later and then he enthusiastically welcomed us. We explained what we were looking for and he went right to work...very efficiently and professionally. The car we came to purchase had just been sold, but we immediately found another that met our needs and we purchased it. Previously, we experienced an unfortunate situation in Annapolis Mercedes Benz where the salesman did not know his stuff and everyone acted too busy to work with us so we came to Silver Spring. Walking into these local MB offices is similar to walking into a funeral home. MB needs to work on their meet and greet skills. If it had not been for Tony, we were ready to walk right back out. There are businesses that want to sell us a car with more enthusiasm. Tony is definitely a priceless asset to this dealership. Actually, he saved the day for the dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Tony Zelaya is one in a million.

    When we walked in, none of the salesmen at their computers greeted us. Tony Zelaya was on the phone with a customer and asked if he could call th...


    Show Full Review

    When we walked in, none of the salesmen at their computers greeted us. Tony Zelaya was on the phone with a customer and asked if he could call them later and then he enthusiastically welcomed us. We explained what we were looking for and he went right to work...very efficiently and professionally. The car we came to purchase had just been sold, but we immediately found another that met our needs and we purchased it. Previously, we experienced an unfortunate situation in Annapolis Mercedes Benz where the salesman did not know his stuff and everyone acted too busy to work with us so we came to Silver Spring. Walking into these local MB offices is similar to walking into a funeral home. MB needs to work on their meet and greet skills. If it had not been for Tony, we were ready to walk right back out. There are businesses that want to sell us a car with more enthusiasm. Tony is definitely a priceless asset to this dealership. Actually, he saved the day for the dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Khalil Nuri of SilverSpringMercedes is a good man!

    f you want to buy a Mercedes Benz, and you live in the DC/Maryland/Virginia area, I really recommend that you go to Mercedes Benz of Silver Spring...


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    f you want to buy a Mercedes Benz, and you live in the DC/Maryland/Virginia area, I really recommend that you go to Mercedes Benz of Silver Spring. I bought a beutiful C300 Coupe there last week and my car buying experience was absolutely outstanding! Not only did I get the car of my dreams, I got it for an a great price and was completely satisfied by the time that I left the dealership. First, let me say that I have bought cars from several different dealerships for the last 20 years and I have never had such a great experience as I had at this dealership. My salesman's name is Khalil Nuri and he and his sales manager (Keith) definitely went above and beyond to help me. I didn't entirely know what I wanted, so it took some time and effort on Khalil's part to help me so that I could really make the best decision and get the best price. Mr. Nuri was respectful, super patient, very knowledgeable about the cars and lease & maintenance options. He is not pushy and just down right cool and easy to deal with. I actually enjoyed my time there and get a super deal. Again the experience was great and I got much more than I expected. If you want to be treated right and get a good deal, then Khalil is the man! Thanks for all the help and effort. I know you put in work for me and I sincerely appreciate it. I love the Car and I'm looking forward to getting another one in about 3 years. I'll see you then. THANKS AGAIN!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Special Thanks!!

    I'd like to give a Special Thanks to O'Riley Moonasingh at the Mercedes Benz of Silver Spring!!! I had to bring my car in for repairs on the fuel...


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    I'd like to give a Special Thanks to O'Riley Moonasingh at the Mercedes Benz of Silver Spring!!! I had to bring my car in for repairs on the fuel pump and O'Riley provided the BEST customer service EVER!!! His professionalism and attention to detail were SUPREME!! Not only was my car ready within the 2-day window he initially proposed, but I walked away with so much more knowledge about my car. I would certainly recommend my friends and family to this shop and give them a huge tip.....Ask for O'Riley if you want to be treated like a VIP guest. He'll take really good care of you and your vehicle!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Jannease

    I was shopping for a new car I ran into Mr Khalil Nuri who is Sales Specialist at Mercedes Benz of Silver Spring. He was a phenomenal person to w...


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    I was shopping for a new car I ran into Mr Khalil Nuri who is Sales Specialist at Mercedes Benz of Silver Spring. He was a phenomenal person to work with. He attended to my needs of the car I requested. He made me feel like a valued customer. I highly recommend Merceds Benz of Silver Spring. Khalil Nuri # 1 he'll get the sale done,

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Amazing Roadside assistance!!!

    My Mercedes wouldn't start this morning out of nowhere. When I contacted MB Assistance, Jennifer was phenomenal! And to make things even better,...


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    My Mercedes wouldn't start this morning out of nowhere. When I contacted MB Assistance, Jennifer was phenomenal! And to make things even better, the technician Daniel F. was super professional, knowledgeable, timely, and just awesome! What started out as a potentially bad day, ended up on such a high note. I am so pleased with my experience and the outcome. Thanks again!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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