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Reviews

Average Ratings

4.8
Average based on 165 reviews.
  • Crosstrek unlimited

    I am very satisfied with the service from this dealership and I will highly recommend. i love my new crosstrek that I just purchased. Excellent S...

    Dealer Response

    Hi Anne?Herb Gordon Subaru would like to congratulate you on your new Subaru Crosstrek! It was a great experience for our team to introduce you to...


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    I am very satisfied with the service from this dealership and I will highly recommend. i love my new crosstrek that I just purchased. Excellent Sevice overall!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Anne?Herb Gordon Subaru would like to congratulate you on your new Subaru Crosstrek! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Subaru as you settle in, please don?t hesitate to contact us! We would be happy to lend our support. Thank you again for taking the time to review us!


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  • Best car buying experience!

    Need a new car, never had Subaru before, referred by colleague to Herb Gordon Subaru. What pleasant experience! Got internet invoice price, no p...

    Dealer Response

    Good afternoon Jin. In response to your review, I want to take the time to thank you for praising Herb Gordon Subaru. We are particularly grateful...


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    Need a new car, never had Subaru before, referred by colleague to Herb Gordon Subaru. What pleasant experience! Got internet invoice price, no pressure, no hassle, test drived the car, bought it in one trip! Jim's very friendly and helpful, we felt like very welcome into the Subaru family. Brian with finances was also very good, helping us to select service package we'd need, no pressure selling more expensive, not needed service. Anyway, it was such great experience walking in not knowing what to expect, left with a brand new Subaru Legacy, belonging to a big Subaru family. We will definitely recommend this dealership to anyone, we'll be back when we need another car!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good afternoon Jin. In response to your review, I want to take the time to thank you for praising Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. Thank you again for the wonderful feedback and have a great day!


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  • I love my 2016 Crosstrek Subaru

    Great Dealership. Thank You Rod Andrade, Paolo, Bryan, Michael for making my car buying experience so pleasant and easy. AWESOME !

    Dealer Response

    Thank you for your feedback! We appreciate your business and strive to maintain a high standard of customer satisfaction. If you should have any f...


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    Great Dealership. Thank You Rod Andrade, Paolo, Bryan, Michael for making my car buying experience so pleasant and easy. AWESOME !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback! We appreciate your business and strive to maintain a high standard of customer satisfaction. If you should have any further questions or want a little more insight on your Subaru as you settle in, please don't hesitate to contact us! We would be happy to lend our support. Thank you gain for taking the time to review us!


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  • The BEST Car-buying Experience Ever!

    I just bought a new 2017 Subaru Legacy 3.6 from Herb Gordon Subaru, and what a great experience, what a great price, what a great car! I first com...

    Dealer Response

    Thank you for your heartfelt response! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased...


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    I just bought a new 2017 Subaru Legacy 3.6 from Herb Gordon Subaru, and what a great experience, what a great price, what a great car! I first communicated via email with Diego Munizaga, and he worked with me via phone and email to find the car I wanted locally, set up 0% financing, and set a price that was fair (and very close to what I wanted). When I went in to finalize the deal, true to his word, there was no pressure to upsell me. It was a great experience, start to finish. I'm happy. Never been able to say that before about buying a car! Repair-wise, I'll speak to my experience with my 2010 Impreza - other than standard servicing like oil changes, tires and brake pads, nothing needed repair or replacement in 6 years. Not bad!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your heartfelt response! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Diego Munizaga lead you to your new 2017, Subaru Legacy, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Herb Gordon Subaru. Thank you again and have a great day!


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  • Highly recommended!

    We contacted them along with other dealers with a car in mind. Herb was the one that had what we were exactly looking for. They also had the bes...

    Dealer Response

    Herb Gordon Subaru is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer...


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    We contacted them along with other dealers with a car in mind. Herb was the one that had what we were exactly looking for. They also had the best price available for the Outback. Their sales team is top notch and extremely friendly. We highly recommend them. Thank you Herb Gordon!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Herb Gordon Subaru is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Subaru Outback. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!


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  • Herb Gordon Subaru Service Department - Stellar

    I did not purchase my Subaru Outback from Herb Gordon; however, I've been taking my car there for minor service repairs since I got it simply beca...

    Dealer Response

    Thanks for the positive feedback! It was our pleasure servicing your Subaru Outback and we would be happy to help with any future vehicle needs. W...


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    I did not purchase my Subaru Outback from Herb Gordon; however, I've been taking my car there for minor service repairs since I got it simply because the location was the most convenient. On my last visit, there was a major repair that was required. In all honesty, I thought that it was out of character that my vehicle, based on the age of the car, should have such an odd and major repair pop up so soon. Apparently Subaru did too. Ken Hanscom, in the Service Department, is extremely professional and fair; he advocated on my behalf so I am very satisfied with the outcome. He was instrumental in making sure that my car was fixed and ready for me to pick up in a short period of time. Based on my last interaction with Ken and his team, I will continue to bring my car to them. Subaru stands behind their product.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the positive feedback! It was our pleasure servicing your Subaru Outback and we would be happy to help with any future vehicle needs. We encourage you to 'Like' us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon. Herb Gordon Subaru would like to genuinely thank you for taking your time to share your experiences with us. Happy driving!


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  • Continued superb service

    Online scheduling for service makes my life that much easier, & the service coordinators (Jose especially!) are always friendly, professional & to...

    Dealer Response

    Good afternoon Teri! Thank you so much for your kind comments. Herb Gordon Subaru is pleased to hear that your service experience with us was a gr...


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    Online scheduling for service makes my life that much easier, & the service coordinators (Jose especially!) are always friendly, professional & to the point. Expectations & costs are clearly communicated, and I have found the work performed to be top notch. I purchased my car at this dealer about 5 years ago (WONDERFUL buying experience), and have been coming here for service ever since. I appreciate the loaner car, the exterior wash & interior vacuum, and the clean and comfortable waiting area.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Good afternoon Teri! Thank you so much for your kind comments. Herb Gordon Subaru is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again Teri for the highly praised review.


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  • Great Service

    Excellent quick service. A loaner car was provided to minimize impact to my schedule. The Car was returned vacuumed and not a spot of grease on th...

    Dealer Response

    Greetings Patrick! Thank you for stopping by Herb Gordon Subaru. We work extremely hard to ensure a satisfying visit for each and every customer a...


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    Excellent quick service. A loaner car was provided to minimize impact to my schedule. The Car was returned vacuumed and not a spot of grease on the carpets or seats!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Greetings Patrick! Thank you for stopping by Herb Gordon Subaru. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you?ve provided us with exceptional positive feedback. Please ?Like? us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!


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  • What a deal!

    So I decided to pull the trigger and get a STI. After searching long and hard for the best deal. Herb Gordon Subaru offered the best price. Put in...

    Dealer Response

    Thank you for your encouraging review of Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours tru...


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    So I decided to pull the trigger and get a STI. After searching long and hard for the best deal. Herb Gordon Subaru offered the best price. Put in my order and Diego, my sales representative was excellent! Was patient all the way, considering I wanted a new car but was unsure if I would be able to afford it. Answered all my questions and if he didn't know the answer, he found someone who knew. After putting my down payment to order the vehicle, he kept me updated with the VON/VIN whenever they received it. After six weeks of waiting, (which seems like a lifetime lol) my STI was delivered to Herb Gordon. Sadly Diego wasn't available when I pick it up but Rod was exceptional and made the final paperwork as painless as possible. I had the luxury to have a good group of sales representatives help me with my car buying experience. I will buy from Herb Gordon Subaru again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your encouraging review of Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services we would love to help! Thanks so much, Herb Gordon Subaru.


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  • Completly sastisfied

    From day one of buying our XC60 to ten months later for maintenance service everyone at Herb Gordon dealership was been excellent. It has been the...

    Dealer Response

    Herb Gordon Subaru Volvo appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not h...


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    From day one of buying our XC60 to ten months later for maintenance service everyone at Herb Gordon dealership was been excellent. It has been the best service out of ant dealership I have been to since buying cars. This is our first Volvo and we love the vehicle and the way we have been serviced each time we visit there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Herb Gordon Subaru Volvo appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new XC60 for a checkup! Thank you again for the highly praised feedback.


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