Reviews

4.5 out of 5 4.5
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 27, 2018

    *****Do not buy a car from here***** I bought a car from here and went on vacation. The dealership said they were going to replace the headlights because... they were not working “did not come on” My son had a morning job so I said I could come back and pick them up as he drives during the day. I stated numerous times about my vacation, we even talked about where we were going. I called and verified the lights came in and said I would pick them up when I return from vacation. I picked them up upon return and installed them but still no headlights. I asked the dealership could I bring them in to have their mechanic look to ensure everything was where it should have been. THEIR mechanic came up with the craziest story of how the headlights must be reprogrammed by the dealer. When I spoke with the GM and advised headlights don’t get reprogramed he said there really was nothing further they could do because we have passed 30 days. I was not sure what he was talking about since they knew I was on vacation nad I did not recall them saying anything about 30 days to get the headlights in. He said, “in the paper work that I filled out its in their somewhere”. To make a long story short the headlights that their “Mechanic” purchased for my car are not the ones for my car. They belong to a 2011 model not a 2007. The reason no headlights were coming on was because the ballast was not installed on the new ones and the old ones which also were not there would not fit as they are not the same model. I spent $1142.63 at Mini to get new headlights and all the components that fit my car. Buy Here Pay Here is the reason I came here just like you. I am in the midst of buying a hose and was told not to do anything with credit. What a horrible choice that I am now stuck with. I haven’t begun to tell you all the other issues with the car. Please do yourself a favor and don’t shop here. Your car will have issues and once you drive away they do everything in their power to provide you with no help or assistance. I got screwed but you don’t have too. There are many other places to buy cars from. I hope this review helps you to not make a regrettable decision.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 22, 2017

    I had been looking for a specific car for about a month. After so many opinions about changing from a Lexus to BMW, I almost ended my search & settled... for something else...until I found AutoStar online. They had the exact car that I wanted, color & all, reasonably priced, exceptionally clean-low mileage & like new. I called, spoke with Cornelius, he took my info, called me back at work, I went to see the car (on my lunch break), paid down payment, and went back to get my car immediately after work- the fastest & best customer service ever!! The ladies in the office were awesome as well. I recommend AutoStar. I'm loving my BMW 750LI

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 21, 2017

    I worked with Cornelius and couldn't be happier with his professionalism and overall service. Cornelius treated me and my wife with respect and as if... we were his most important client, making sure the car was washed before I picked it up. I highly recommend Auto Star Marietta on Cobb Parkway S. Thanks Cornelius I love my Lexus !

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for the awesome review, we aim to give customers the easiest, quickest, and best car buying experience we can.

  • 5.0 out of 5
    October 16, 2017

    i dont like having my credit checked as ive had issues. but they explained what their process was, and put me at ease. i let them know how much i had down... and what i wanted to pay monthly. they gave me some options. i had a test drive, they answered the questions i had about the car. i decided to wait until i had enough for downpayment, but i plan on buying here. sales staff was very helpful and pleasant, they had hot coffee, and i didn't have a long wait.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 7, 2017

    Thank you AUTO STAR for a QUICK and Straightforward purchase. You all value peoples time, plus you are honest and GET THE JOB DONE QUICK. We LOVE our New... Van and your customer service. You all are first on my referral list for anyone that's in the need of an immediate car purschase. You are the BEST WE HAVE FOUND in GEORGIA and once again thanks. Excellent costumer service and a GREAT SALES PERSON. AWESOME Team Work!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 24, 2017

    Arriving in the lot, I instantly saw the vehicle I wanted . I actually researched and plans to go to another dealer. Cornelius came out and assured us... he could make our car buying experience meaningful if we came back. After going to the other lot and waiting for nearly 1 hour to even be acknowledged, the vehicle I wanted had suffered significant damage . When we returned to Auto Star we test drove the car, did the paperwork and now I'm the owner. The family friendly environment that everyone in the office creates makes the daunting task of car buying easier. I would highly recommend this dealer and our salesperson Cornelius to anyone in the market for a quality pre-owned car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 28, 2017

    Randy was awesome. He listened to what I needed and found the perfect car for me. Travis was great.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for being patient with us and allowing us to earn your business . it was our pleasure to take care of you and help you get into a ve...hicle you liked and suited your needs.. You're awesome

  • 5.0 out of 5
    March 21, 2017

    OVERALL IMPRESSED WITH CUSTOMER SERVICE AND THE OPTIONS PRESENTED. I BOUGHT A 2013 BMW 535 AND WHEN ITS TIME TO UPGRADE IM DEFINITLY GOING BACK TO AUTO... STAR MARIETTA, WHAT I REALLY APPECIATED WAS THE FINANCE MANAGER'S (MS SHELLY) CLARITY AND ATTENTIVENESS TO ALL OF THE 1000S OF QUESTIONS I ASKED. GREAT EXPERIENCE !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the awesome review, we aim to give customers the easiest, quickest, and best car buying experience we can.

  • 1.0 out of 5
    August 9, 2016

    Visited this place today. I got there, and ABSOLUTELY NO ONE ASSISTED ME.! I probably could have drove off with one of their cars, and they wouldn't... have noticed. It's a shame because I made the drive all the way from conyers!!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    April 7, 2016

    I was looking for a specific vehicle (Toyota Highlander) in the spring of 2015 and almost didn't stop by Auto Star because of their "Buy Here Pay here"... sign (I came with my own bank financing and was skeptical of such place). Well, now over a year later I am glad it did! The GM Antonio was so helpful – I really felt he genuinely cared about getting me the exact car I wanted and a great deal! The car hasn't had any issues and still me makes me happy. I will definitely be back for my next purchase and can only recommend the place!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
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