Heritage Chrysler Jeep Dodge RAM Owings Mills

New 888-904-7208 Dealer Website
Used 888-485-6456 Email Dealer
Service 866-242-9666

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Reviews

Average Ratings

4.7
1114 lifetime reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Owings Mills from DealerRater.com
  • Quick, fair & awesome!!!!!

    They made me feel comfortable and I felt I received a fair price, In and out in 3 hours! Thanks Chris Burnette!!!! There wasn't one question I ask...

    Dealer Response

    Thanks so much for leaving us the awesome review! That is exactly what we like to hear! Come back and see us again soon at Heritage Chrysler Jeep ...


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    They made me feel comfortable and I felt I received a fair price, In and out in 3 hours! Thanks Chris Burnette!!!! There wasn't one question I asked that he couldn't answer!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thanks so much for leaving us the awesome review! That is exactly what we like to hear! Come back and see us again soon at Heritage Chrysler Jeep Dodge RAM Owings Mills!


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  • Happy Repeat Customer

    We worked with John Ferraiuolo and were very satisfied with his expertise, and friendly demeanor. The process was hassle free, and we got an amaz...


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    We worked with John Ferraiuolo and were very satisfied with his expertise, and friendly demeanor. The process was hassle free, and we got an amazing deal! Thank you so much!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Another great buying experience!!

    I am always blown away by the great customer service at this dealership. It makes the car buying experience quite pleasant.


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    I am always blown away by the great customer service at this dealership. It makes the car buying experience quite pleasant.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buying a new Jeep

    John Ferraiulol was a wonderful sale s consultant and really helped me to find a Jeep that I loved and worked within my price range. He really wen...


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    John Ferraiulol was a wonderful sale s consultant and really helped me to find a Jeep that I loved and worked within my price range. He really went above and beyond to show me options and help me out. Thank you!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New RAM 3500

    John Ferraiuolo was great to work with prior to and after the purchase of my 3500. I explained the following lack of attention to details to him k...

    Dealer Response

    Patrick - Thank you for taking the time to share your experience at Heritage Chrysler, Dodge, Jeep and RAM Owings Mills. We appreciate your busine...


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    John Ferraiuolo was great to work with prior to and after the purchase of my 3500. I explained the following lack of attention to details to him knowing that he wasn't responsible for the vehicle prep. The concern I would have if purchasing another vehicle from Heritage or providing a recommendation is that the attention to detail wasn't there. There was minor damage to the 3500 that should have been addressed prior to the purchase. The repair facility was under the hood of the truck when no work was required there. The titling options are 7k, 10k, 65k and 80k pounds, didn't find this out until I retrieved the tags from the dealer and they are 10k. The truck has a GVW of 11,400, would like to the most out of it as possible. Now I have to go to the MVA to get it sorted out.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick - Thank you for taking the time to share your experience at Heritage Chrysler, Dodge, Jeep and RAM Owings Mills. We appreciate your business and strive to maintain a high standard of customer satisfaction. We sincerely apologize and will be sure to share your comments and concerns with our team Please call or stop in should you have any other questions regarding your vehicle, as we are always here to help! Thank you Patrick - Heritage Chrysler, Dodge Jeep and RAM Owings Mills


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  • Thanks Darren for your Excellent Customer Service!

    Thanks Darren,Roman and Mike for a great deal. I called and spoke to Darren who did everything he said he would do and did it quickly! Many thanks...

    Dealer Response

    Hello Craig! Thank you for stopping in at Heritage Chrysler, Dodge, Jeep and RAM Owings Mills and for writing such a positive review. We love hear...


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    Thanks Darren,Roman and Mike for a great deal. I called and spoke to Darren who did everything he said he would do and did it quickly! Many thanks to you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Craig! Thank you for stopping in at Heritage Chrysler, Dodge, Jeep and RAM Owings Mills and for writing such a positive review. We love hearing from all of our customers, but a response like yours truly brightens our day. Please consider [store name] for all of your vehicle needs, as we would love to work with you again soon!


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  • shopping for new truck

    Great customer service. Was the best salesman I ever worked with.

    Dealer Response

    Good afternoon Justin. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Chrysler, Dodge, J...


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    Great customer service. Was the best salesman I ever worked with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good afternoon Justin. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Chrysler, Dodge, Jeep and RAM Owings Mills works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you?ve provided us with exceptional positive feedback. Please don?t hesitate to call or stop in anytime should you need any further services. Thank you again Justin and have a great day!


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  • dodge ram experience

    John ferraiuolo very relaxing salesman to deal with .Very respectful and pleasant Also help me make the decision on what truck I wanted


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    John ferraiuolo very relaxing salesman to deal with .Very respectful and pleasant Also help me make the decision on what truck I wanted

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • By far the worst dealership I've dealt with!
    February 8, 2017

    I drove over 5 hours and I tried to purchase a vehicle there listed for around $18,000. I was told my credit application was denied and was never ...


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    I drove over 5 hours and I tried to purchase a vehicle there listed for around $18,000. I was told my credit application was denied and was never explained why. The next day I got a call from someone asking why I didn't purchase the vehicle and I explained I got denied and was never explained why, He proceeded to tell me they tried to get a loan for $24,000, but he quickly hung up and wouldn't return my call. The number would had been fine if I wasn't trading in my current vehicle with a $6000 value. I tried to call back to get an explanation and was 'transferred' and told they'd call me back shorty. I waited over 2 hours and even tried to GM without success.

    Does not recommend this dealer

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  • Jared was Amazing!!

    We came into the dealership looking for a used or new car for my mother. She's on a fixed income so we needed somebody that understood that she ac...

    Dealer Response

    Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Jared and the team! If y...


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    We came into the dealership looking for a used or new car for my mother. She's on a fixed income so we needed somebody that understood that she actually has a budget. Jared didn't stop until my mother was happy & the deal was done! Best customer service & great personality!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Jared and the team! If you should have any further questions, please don?t hesitate contact us! We would love to work with you again soon. Have a great day.


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