Reviews
"I Went To Jared!"
I went to Jared!!! Great customer service and he was very persistent in helping me get a good deal at a good rate. His expertise is greatly appreciated!!!!
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good morning Bree! The kind words are much appreciated. That is the exact kind of customer service we strive for and we will be sure to pass on the encouraging comments to Jared. We look forward to working with you again at Heritage Chrysler Jeep Dodge RAM Owings Mills! www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills
Super Happy
This is my fifth car from Heritage and once again the experience has been nothing short of superb! Friendly and knowledgeable sales people (Rich Shinnick), helpful managers (Jeff Webber and Barry Lurie) and top notch finance people (Tony Hart). I will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good morning Brad. First and foremost, thank you so much for taking the time to leave the positive feedback. We were happy to work with you again and we are delighted to hear that Rich Shinnick, Jeff Webber, Bruce Lurie, Tony Hart, and the rest of the team helped make your car buying experience so pleasurable. I hope you enjoy your new vehicle and we look forward to seeing you again soon at Heritage Chrysler Jeep Dodge RAM Owings Mills. www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills
"I Went to Jared!
Jared was an excellent salesperson and made the whole process very easy. He was honest, and trustworthy and I would recommend him to anyone looking to purchase a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good morning Stephanie F. Thank you very much for the positive review! We strive to maintain a high standard of customer satisfaction and were pleased to hear that Jared was able to assist you in your purchase. Please do not hesitate to call or pop back in to see us at Heritage Chrysler Jeep Dodge RAM Owings Mills. Thank you again Stephanie F. and have a great day! www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills
"I Went to Jared"
Jared was quite polite and very professional. He made a difficult process go smoother than I've ever experienced before. Kudos to Jared!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the encouraging feedback Scott! We are so glad that Jared was able to make your car buying experience a smooth and pleasurable one. Be sure to let us know if there is anything else we can assist you with at Heritage Chrysler Jeep Dodge RAM Owings Mills. www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills
I WENT TO JARED!!!
Jared was amazing help, guided me through everything and was an around wonderful person to deal with. Whenever I had a question he always had an answer or was able to get me one within a reasonable time period. What a great guy to work with a recommend other buyers to go and have him as the person that sets up there sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank I., thanks so much for your positive feedback! We are very glad that Jared was able to assist you in your purchasing experience and we will be sure to extend your kind words to him. Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again Frank I. and have a great day. www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills
I went to Jared
Jared was entertaining, knowledgeable & refreshing. Roman, the finance manager, was down to earth & personable. Overall great buying experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive feedback Sharon! We are pleased to hear that Jared and Roman provided you with a memorable buying experience. Please do not hesitate to call or pop back in to see us at Heritage Chrysler Jeep Dodge RAM Owings Mills. Thank you again Sharon and have a great day! www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills
"I Went To Jared!"
This was the fastest service ive ever seen.. Thx Jared
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the positive feedback Sam! We are glad we were able to provide you with efficient and fast service. Please contact us if there is anything else we can help with. Have a great rest of your day! www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills
"I Went to Jared!"
Mr.Jared Wright provided exceptional customer service. He was extremely knowlegable and helpful with our family car selection.We truly were amazed with his professionalism and insightfulness. he carefully took his time with explaining the process and was able to answer all of our questions. We enjoyed working with Mr. Wright and we will highly recommend Mr.Wright to our friends and family. He is the best auto sales consultant we've ever experienced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ronalda, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new vehicle! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again Ronalda and have a great day. www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills
Happy Birthday
Rich Shinnick was very nice and patient during the entire process. He looked for a key for quite some time but never gave up. I decided eventually on the Durango. I will recommend the dealership to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good afternoon Go Cowboys! Thank you so much for your positive review. We are happy that Rich Shinnick was able to provide you with such pleasant service and we will be sure to pass on the encouraging words. Feel free to contact us if anything comes up! www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills
It was terrible!! The worst experience
I had the worst experience with dealerships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the price, then I went there and after spending 60 $ to go there and spending 5 hours until 11:30 PM for paperwork there, when we were gonna sign the contract, they told that the price is 5000$ more. The even worse part was that, when I was talking to salesperson alone, he accepted that he offered 5000$ less (i really don't know why) but when the sales manger came back, he denied what he said only 2 minutes ago. I had headache all the night ...
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Heritage Chrysler Jeep Dodge Ram Owings Mills apologizes for any miscommunication that may have occurred while conducting your vehicle purchase. We followed the requests made regarding the amount financed, payment, and down payment. Our Sales manager, Jeff Webber, was under the impression everything had been clarified. Confusion arose once we progressed to the business office to finalize the paperwork. We explained and documented based on the worksheet used during the negotiation, but we apologize we did not meet your expectations. Our General Sales Manager, Mike Brocki, would be happy to discuss this matter further and can be contacted at (410) 654-7880. Thank you for your feedback.