Reviews
worst customer service
We have bought multiple cars from this dealership from Joe Perry and I was absolutely disgusted at the way he treated me when I walked in today. he told me in the waiting room in front of other people that he could not help me because my credit wasn't great. He insulted my Co signer in front of these people as well and I walked out of there feeling awful. The manager Kenny couldn't have been more pleasant and apologized on his behalf. I have bought at least 7 or 8 cars from this dealer but I can honestly say I won't be back.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Heritage Chrysler Jeep Dodge Ram Owings Mills apologizes for any miscommunication that may have occurred during your visit. We would like the opportunity to speak with you about the situation. We take customer service very seriously and strive to meet the needs of all our customers. Our General Sales Manager, Mike Brocki, would be happy to discuss this matter further and can be contacted at (410) 654-7880 or via email at mbrocki@mileone.com. Thank you for your feedback and your continued business. We hope we can make things right with you.
Very happy person!!!
Great experience buying with Rich Shinnick at Heritage. I came in with a price I wanted to pay and THAT is what I'm paying!!! Pretty simple process. Other dealers didn't come close! I highly recommend Heritage when shopping for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dave, thank you for the kind words & sharing your experience with us. We love knowing when we've provided our customers with a great buying experience. Enjoy your new vehicle!
Very happy!
Very easy process getting our leased Jeep Cherokee. Rich Shinnick was extremely nice and helpful. We will definitely recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Marina. We are pleased knowing you had a great experience with us. Happy driving!
Great Car Buying Experience
I'm glad I had the pleasure of working with Jared. He is professional and keeps you comfortable and smiling unlike some car salesmen that are pushy. It wasn't easy because I can be indecisive but he helped me narrow down my choices to one vehicle that I absolutely love. He even helped make sure everything was taken care of after I made my purchase. I definitely recommend this dealership and make sure you ask for Jared Wright.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Caulette, thank you for the kind words. Jared and our entire team and glad to know you love your new vehicle. Happy driving!
Coming from Steeler Country
Rich Shinnick was very friendly and knowledgeable. I bought a Jeep Wrangler Unlimited from him after he gave me an honest price and no hidden fees once I got here. I would come back to Heritage Jeep to buy a vehicle again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steeler Fan, thank you for the kind words. We are happy to know you had a great experience with us. Happy driving!
It was terrible!! The worst experience
I had the worst experience with dealrships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the price, then I went there and after spending 60 $ to go there and spending 5 hours until 11:30 PM for paperwork there, when we were gonna sign the contract, they told that the price is 5000$ more. The even worse part was that, when I was talking to salesperson alone, he accepted that he offered 5000$ less (i really don't know why) but when the sales manger came back, he denied what he said only 2 minutes ago. I had headache all the night ...
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Heritage Chrysler Dodge Jeep Ram Owings Mills apologizes for any miscommunication that may have occurred while conducting your vehicle purchase. We followed the requests made regarding the amount financed, payment, and down payment. Our Sales manager, Jeff Webber, was under the impression everything had been clarified. Confusion arose once we progressed to the business office to finalize the paperwork. We explained and documented based on the worksheet used during the negotiation, but we apologize we did not meet your expectations. Our General Sales Manager, Mike Brocki, would be happy to discuss this matter further and can be contacted at (410) 654-7880. Thank you for your feedback.
"I Went to Jared!"
I would return to visit Jared for my next car purchase. The customer service was excellent, he worked with me and made sure that I purchased a car that I was happy with and could afford. The customer service was quick yet efficient. I would recommend Jared and this dealership to all my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
T. Banks, thank you for the kind words. From Jared and our entire staff, enjoy your new vehicle & happy driving!
"I Went to JARED!"
I had an amazing experience at Heritage Jeep with Jared. He is very knowledgeable and friendly. I had questions that he was able to answer and put me in the Jeep that I wanted. I would recommend Jared to anyone who wants to buy a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lydia, thank you for the kind words and the thoughtful subject line (gave us a good laugh). From Jared and our entire staff, enjoy your new Jeep!
Always happy!!!
Easy process. Very good experience. Rich Shinnick is a GOOD guy! I would highly recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cowboys Fan, thank you for the kind words. From Rich & our entire staff, happy driving!
Great service at heritage
I had great service from Justin sellman at heritage. He took care of all of my needs with care. I would surely recommend him and heritage to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good afternoon Bryanshaw123. We are so pleased to hear that you had such a great experience at Heritage Chrysler Dodge Jeep Ram Owings Mills. We strive to maintain a high standard of customer satisfaction. Be sure to give us a call or swing by again if any questions or concerns come up. Thank you so much for the positive feedback and we look forward to working with you again. www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills