Heritage Chrysler Jeep Dodge RAM Owings Mills

Hello, My sales associate's name is Ian Kapplin. He was very professional, courteous polite and patient. He was never pushy or aggressive. I was very pleased with the appraisal process and the manner in which I the customer was treated. I truly feel they fair concerned and appreciated my business. Thanks, keep up the outstanding professional service. I will return in the future.

The customer service at Heritage MileOne is outstanding. I was promptly greeted at the door, and my needs were met right away. The process was straight forward, and very plesant. I would refer this dealership to anyone looking to purchase a new vehicle.

My sales associate, Erik Sparks, did an awesome job pointing out the value in my purchase. He really made the process easy. I can honestly say that I have never had a more pleasant buying experience. The facility was very nice and all the people that I spoke with were extremely nice and helpful.

Everything went great ,very happy. Will come back for sevice and future buying.

Considering this was our first time in a dealership in quite some time, there was a fair amount of nervousness coming in. Our sales associate, Erik Sparks, was great from beginning to end. He was personable, easy to talk, and created a welcoming environment, as opposed to the hostile environment I was expecting. We were able to find the vehicle we wanted, handle financing, and walk out the door with a very positive feeling. I will be back to Mile One to purchase another vehicle soon.

My recent experience at Heritage was very disappointing and I would not recommend this dealership to anyone because the sales rep are not competent in knowing the major features and technical specifications of the vehicles on the lot. Furthermore, I was treated like a second-class citizen when I returned Heritage to have them rectify a problem where they informed me a 2013 Dodge Durango could tow up to 6,200 lbs with an after-market hitch when in reality it can only tow 3,500 lbs. Let me explain. In September 2013, USAA’s car buying service via True Cars referred me to Heritage because of my interest in the 2013 Dodge Durango. With 25 Durangos on Heritage’s lot, I was thrilled at the selection and informed the sales rep my #1 priority is that the Durango must tow my camper, which weighs 4,000 lbs. Unfortunately, what I thought was a great deal turned into a nightmare when I discovered that the sales rep was either incompetent or simply lied to me about how much a V6 3.5 L (without a factory tow package) could haul. Since I bought the vehicle in September, the camping season was over for my family so I did not bother with immediately installing an after-market hitch. When I went to install an after-market tow package last week, U-Haul, not Heritage told me that I would not be able to haul my camper. When I called the sales rep back in June 2014 to inform him of this problem, he was still still confused about the towing weight of a Durango and had to go to the service department to confirm what I had already found out through a conversation with the same service folks minutes before. I wish he would have done that in September 2013. At this point, the sales rep simply told me to come by the dealership at 11:00 am on Saturday 07 June 2014 so that we could “work this out”. When I arrived at the appointed time, I was appalled when this sales rep informed me that he could not meet with me because another long-standing loyal customer had unexpectedly come by and he had to meet with him instead. Very unprofessional in my opinion. I was then pawned off to another sales rep, who knew nothing about my situation and who was also incompetent. For example, when I asked him to remove the cover to the hitch on the back of the 2014 Durango, he stated he did not know how to do that. To figure it out, I ended up getting on the ground and figured it out for myself. Clearly, the sales reps at Heritage do not know the major features of all the vehicles on the lot and it appears they are all in the business of just selling a car with little attention to the needs of the customer. Then, things continued to go down hill when my sales rep informed me he had another appointment, which left me floating around the dealership wondering what the heck is going on. At this point, I would have thought the sales manager would have come out to help and offer an apology about my situation and the failure of his sales reps. This did not happen and I can only speculate the sales manager was either afraid to confront me or just didn’t care. Next, I was shocked when Heritage presented me with only one vehicle with a tow package to choose from. I had previously purchased a Durango Crew and was now being presented with a 2014 Citadel, which cost $10k more. As a military service member, I am on a tight budget and to have a singular option that is $10k more than my original purchase can be construed as a shady business practice. Furthermore, I drove from out-of-state and would have never driven 3 hours to Hertiage from PA knowing I had only one vehicle to choose from. I guess “working it out” means “take it or leave it”. We then proceeded into haggling over price, the value of my trade in, etc. Very frustrating for a repeat customer. In the end, I felt like I had no other option because my family needs to tow the camper this weekend for Father’s day. However, if I had to do it over, I would have never gone to Heritage. And then, you would not believe what happened in the end. As I was driving off the lot and am down the road, the gas light comes on. Can you believe I was sold a vehicle with an empty gas tank? I admit, this is all my fault. I take blame for going to Heritage and for trusting their sales rep. Shame on me. Also shame on me for not immediately reading every word of the manual on the Durango’s towing capacity. Finally, shame on me for not doing better research before hand on the towing capacity of the Durango. However, I will also say thought shame on Heritage for not properly training their sales reps and for telling me the Durango I bought will haul up to 6,200 lbs. Finally, shame on Heritage for treating a repeat customer like a second-class citizen. Although my criticisms above are scathing, I have taken time to offer a plethora of recommendations to the leadership at Heritage even talking to the owner about how to avoid these problems in the future. All the leaders, except the General Manager, Phil Stillman, were happy to take time out of their busy schedule and listen to my concerns. Whether my recommendations for improvement will be considered and/or implemented is unknown. In the end, what I can say is buyer beware of Heritage.

Had a great experience on the internet and in the showroom. I came into the dealership with a choice of color in mind, changed my mind and they were able to get me in a Durango that came off the truck that morning. Great price, great process.

I bought a used Chrysler 300 with my sales person being Chris Roberson. He was a great help and guided me through the process very easily and quickly. I would definitely recommend Heritage in the future.

My recent experience at Heritage was extremely disappointing. I would not recommend this dealership to anyone, particularly USAA and military service members, because the sales rep misinformed me (a form of lying from my perspective) about the towing weight of a 2013 Dodge Durango. Furthermore, I was treated like a second-class citizen when I returned to have them rectify THEIR mistake. In September 2013, USAA referred me to Heritage because of my interest in the 2013 Dodge Durango. When I arrived I told the sales rep my #1 priority is that the Durango must tow my camper, which weighs 4,000 lbs. Unfortunately, what I thought was a great deal turned into a nightmare when I discovered that the sales rep was either incompetent or simply lied to me about how much a V6 3.5 L (without a factory tow package) could haul. When I went to install an after-market tow package last week, U-Haul, not Heritage, told me that I would not be able to haul my camper. When I called the sales rep back in June 2014 to inform him of this problem, he was still clueless about the towing weight of a Durango and had to go to the service folks to find out this was true. I wish he would have done that in September 2013. At the same time, the sales rep neither offered an apology or an explanation, simply telling me to come by the dealership at 11:00 am on Saturday 07 June 2014 so that we could ?work this out?. When I arrived at the appointed time, I was appalled when this sales rep informed me that he could not meet with me because another long-standing loyal customer had unexpectedly come by and he had to meet with him instead. Talk about a kick in the gut. I was then pawned off to another sales rep, who knew nothing about my situation and who was also incompetent. For example, when I asked him to remove the cover to the hitch on the back of the 2014 Durango, he stated he did not know how to do that. Being active duty military, what did I do? I got down on the ground and figured it out for him. Clearly, the sales reps at Heritage do not know the major features of all the vehicles on the lot and it appears they are all in the business of just selling a car with little attention to the needs of the customer. Then, things continued to go down hill when my sales rep informed me he had another appointment, which left me floating around the dealership wondering what the heck is going on. At this point, I would have thought the sales manager would have come out to help and offer an apology about my situation and the failure of his sales reps. This did not happen and I can only speculate the sales manager was either afraid to confront me or just didn?t care. Next, I was shocked when Heritage presented me with only one vehicle to choose from. I had previously purchased a Durango Crew and was now being presented with a 2014 Citadel, which cost $10k more. As a military service member, I am on a tight budget and to have a singular option that is $10k more than my original purchase is an upsell ploy and shady business practice. Furthermore, I would have never driven 3 hours to Hertiage from PA knowing I had only one vehicle to choose from. I guess ?working it out? means ?take it or leave it? for Heritage. And then, you would not believe what happened in the end. As I was driving off the lot and am down the road, the gas light comes on. Can you believe I was sold a vehicle with an empty gas tank? I admit, this is all my fault. I take blame for going to Heritage and for trusting the sales rep. Shame on me. I will also say shame on Heritage for not telling the truth and for treating a repeat customer like a second-class citizen. This experience has reinforced the "buyer beware" concept. I will never return to Heritage and it is uncertain if I will ever buy a vehicle from Chrsyler Corporation after these events.

I went to this dealer because of an advertised vehicle they were showing on the internet. Once there they continuously tried the ol bate & switch. We wanted the vehicle they advertised, and it was there however when it came time to purchase the vehicle they made up other catches, IE; are you current military, College Graduate, Federal Government employee these were the only way you can get the vehicle for that price. They kept trying to show us a vehicle we did not want, needless to say no sale. You got me in the door once but Never again. Your Loss