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Heritage Chrysler Jeep Dodge RAM Owings Mills

(2,501 reviews)
Visit Heritage Chrysler Jeep Dodge RAM Owings Mills
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2021 state dealer award
View 6 awards
2021 state dealer award 2021 state dealer award 2021 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 904-7208 (888) 904-7208
Used (888) 485-6456 (888) 485-6456
Service (866) 242-9666 (866) 242-9666

Reviews

(2,501 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Owings Mills from DealerRater.

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Great Deal!

Great deal & best price on a jeep wrangler I found in a 100 mile radius.. Very professional staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

I had a really pleasant time at Heritage dealing with Phillip Mitchell. Thank you for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great buying experience with Phillip Mitchell!!!

Phillip went out of his way to make sure that I was taken care of. He personally went and picked up the specific truck that I wanted to drive from the other dealership. He was low pressure and was very concerned about providing me excellent customer service. If you want to purchase a Chrysler product, go see Phillip Mitchell at Heritage Dodge in Owings Mills.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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What a great experience!!

Phillip Mitchell and the whole Heritage CDJR staff were great! We went in to see if we could even trade my boyfriend's car in and not only were they able to trade it in, they lowered the payment and interest rate on the new car! The sales managers Jeff, Al, and Ken were very professional and helpful and the business manager Dave was also great. He went over all our options for warranties and service contracts and really helped us make find a service plan that met our needs and fit our budget. All in all the experience was great and we will bringing our cars here for service as well even though we 40 mins. away. We would recommend Heritage to anyone looking to purchase a new or pre-owned vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service From Online Inquiry

Philip Mitchell and Heritage Auto worked with me as much as possible before even coming to the dealership. Made this experience hassle free and minimal time in the dealership to the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Great experience working with Phillip about buying a new vehicle. We do recommend anyone buying a new vehicle to go to Heritage mile one in Owings Mills and buy a car from Phillip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Experiance @ Mile One

Salesman was very courteous.. But the length of the buying process could be shortened.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Greetings Fred Siperko! Thank you for stopping by Heritage MileOne Chrysler Jeep Dodge RAM Owings Mills. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon! http://www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills

PHILLIP @ HERITAGE JEEP

WORKING WITH PHILLIP AT HERITAGE JEEP HAS BEEN A WONDERFUL EXPERIENCE. HE WORKED HARD TO FIND US A VEHICLE THAT FIT OUR PRICE RANGE AND REALLY CARED ABOUT THE FACT THAT WE HAD A BUDGET TO STICK TOO. EXCELLENT CUSTOMER SERVICE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good afternoon LINDSEY! Heritage MileOne Chrysler Jeep Dodge RAM Owings Mills would like to personally thank you for taking the time to write this extremely positive review. We encourage you to 'Like' us on Facebook so you may catch our in-store specials. Thank you LINDSEY, and be sure to visit us soon! http://www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills

First Buying Experance

Mr. Phillips was very patient and knowledgeable when talking to me about the truck that I was interested in purchasing. Although He is new to the dealership, I think he did an excellent job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Les Jennings - Thank you for your encouraging review of Heritage MileOne Chrysler Jeep Dodge RAM Owings Mills. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage MileOne Chrysler Jeep Dodge RAM Owings Mills. http://www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills

Above average customer service

This is the second car I brought from Heritage and I must say "It's always a pleasure doing business with Heritage" Great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gail Adams, thank you for your complimentary feedback of Heritage MileOne Chrysler Jeep Dodge RAM Owings Mills. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us! http://www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills