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Heritage Chrysler Jeep Dodge RAM Owings Mills

(2,501 reviews)
Visit Heritage Chrysler Jeep Dodge RAM Owings Mills
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2021 state dealer award
View 6 awards
2021 state dealer award 2021 state dealer award 2021 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 904-7208 (888) 904-7208
Used (888) 485-6456 (888) 485-6456
Service (866) 242-9666 (866) 242-9666

Reviews

(2,501 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Owings Mills from DealerRater.

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Customer Service Review

Heritage Chrysler in Owings Mills, has provided us with excelent customer service- the staff has gone above and behond to work with us regarding our needs, pricing and monthly payment. With worked with Nora Visscher- Simon and the Manager Dave. They show to be knowlegable regarding the her product. I am so thankful for the quality of the car purchase and all that they have done to meet our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Barbara for taking the time to review us! Heritage MileOne Chrysler Jeep Dodge RAM Owings Mills strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company's success. Thank you again for the wonderful feedback Barbara. http://www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills

Great Customer Service

Nora , Ken and Dave you guys rock! And I can't forget Johnnie who started the whole darn thing! This is my second vehicle purchase from Heritage and they never disappoint. I was in and out it three hours in my brand new 2014 with a payment less then my five year old trade. Hats off to Heritage Jeep Chrysler Dodge in Owings Mills from the show room to the customer service the quality can't be beat! C. Kelley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service from the Heritage Team

I brought my new Durango in for service because the engine light came on, and I'll now be bringing my car to Heritage for all service. The service technicians were courteous, knowledgeable, and did everything asked and more. I was able to get a rental car at Enterprise which is right around e corner, and I was able to get to work earlier than using another dealership that is much closer to my office. Kudos to the Heritage Team, I'm glad your service team is as good as your sales team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the positive feedback Jay! It was our pleasure servicing your Durango and we would be happy to help with any future vehicle needs. We encourage you to 'Like' us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon. Heritage MileOne Chrysler Jeep Dodge RAM Owings Mills would like to genuinely thank you for taking your time to share your experiences with us. Happy driving! http://www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills

Awesome dealership

Heritage dealership is the best out there ,from trade in to buying my new truck And my salesman russel the experience is awesome. I definitely recommend to everybody. ,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bemudez - Heritage MileOne Chrysler Jeep Dodge RAM Owings Mills would like to congratulate you on your new truck! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your truck as you settle in, please don't hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us! http://www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills

Came from PA!

1st dealership didn't want to deal, 2nd dealership too angry, 3rd dealership just right! My husband and I drove down from PA to look at Jeeps we found on the internet. The other two experiences were so bad we almost went home with out one. We put the address in the GPS and decided to give Heritage a try. The dealership has a large selection, is very clean and everyone was friendly and welcoming. We met Joe Perry and Nora Visscher-Simon (only on the job for 2 hrs.). What a team! They were informative but relaxed and each of them had a great sense of humor. Buying a car can be a stressful event but they made it an enjoyable experience. We love our new Jeep. Thank you Joe and Nora - great job! Deb and Ralph

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Deb & Ralph, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new Jeep! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again Deb & Ralph and have a great day. http://www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills

Great experience!

Chris Burnette provides excellent customer service. No stress ... GREAT deal!! I would definitely come back here for my next purchase!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bought new Cherokee

Steve Gonzalez salesperson was great and very thorough in the buying process. He offered a lot of insight and was easy to work with. Jeff Weber was great in working with me for a fair price and was super to deal with and made it a great experience Phil Stillman oversaw everything and made this an easy experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Customer Service

Awesome customer service from Scott Rivenbark and his service intake team!!!!! :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Just bought a jeep cherokee

Steve Gonzalez was my sales person tonight and was fantastic! Great service, would buy from here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy people now

Today was a wonderful experience at Heritage dealership. I would HIGHLY recommend Rich Shinnick to everyone. Pleasant, knowledgeable, and thorough and very easy to deal with. THANK YOU!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Good morning Mcpatricia! Heritage MileOne Chrysler Jeep Dodge RAM Owings Mills would like to personally thank you for taking the time to write this extremely positive review. We encourage you to 'Like' us on Facebook so you may catch our in-store specials. Thank you Mcpatricia, and be sure to visit us soon! http://www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills