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I dropped off my car last Friday, just to find out today (Wednesday) I needed a new battery. $950? What a Rip off! I usually would get a quicker response... than almost a week, but this time, I woke up to that outrageous price for only a battery cable, and a whole new battery!!!!!! Never Again!
I finally got my car back on July 10, 2020 after dropping it off on May 29, 2020. And after having it back for a little over two weeks I still have a problem.... It sounds as if my tire is flat and my steering wheel shakes after I get above a speed of 50 and push my breaks. Again this is a 2020. I called to speak to Mr. Dunbar and waiting for his return call. Mr. Dunbar has helped me along with Mr. Soto and I really appreciate them for there service. I have no other transportation so I want my car fix today or tomorrow and return to me the same day.
The staff was very friendly and accommodating. I ordered the truck but when we got home we decided we wanted another color. They didnt miss a beat, found... a Suburban the color we wanted I another State. Got it to us in less than 3 days. We are quite happy with the experience.
Chris, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enj...oyed your experience here at Ourisman Chevrolet Buick GMC of Alexandria!
Outstanding Service, I had a few questions about upcoming service and future service and I was given detailed answers which is always appreciated.
VERY DISAPPOINTING. Service Department never returned any phone calls or messages. I tried for two days simply to find out if my car was ready, and could... not reach anyone from the Service Dept. Left multiple messages for Kevin, Robbie, and others in Service -- and no one returned any phone calls. I was only trying to find out if the car was ready, but couldn't even get anyone to answer that very basic question! :( The one bright spot: Hamid in Sales took my phone call, walked over to Service to find out the status of my car, and then walked back and got on the phone to report to me that my car was ready.
I made an appointment for early morning for routine maintenance and dropped my car off the night before. An hour and a half after my appointment I tried... to call to see when my car would be ready but no one answered. I called back and they promised someone would call me. After another hour no one had gotten back to me. I called again and was told they’d start on my car right away and would be done shortly. We went over wheat needed to happen but I was not given a quote. Later that afternoon I still had not heard when my car would be ready. I called and was told it would be ready on 35/40 minutes. When I arrived 70 minutes later they had not finished the paperwork on my car. When they did finish the paperwork, it had the wrong color and license plate on it and they were incredibly rude when I brought it up to them. It also cost an obscene amount of money- $1500. Never was any quote given. Never was any indication that it would cost anywhere near that much money. They’re disorganized and rude. I feel completely taken advantage of and will not be returning.
I made a appt. for 7:30 am pull into the service lane no one approached at all, the service porter told me its Monday so you are going to check with a... writer and see who is not busy, one writer told me to see one of the two other writers, I stood there while KEVIN SOSA, finished talking to a tech about his weekend, I told him I had an appt. and showed him the Ourismans, coupon which was $49.95 for a oil change and tire rotation, straight off the bat he said well that's not the price, the price is $64.99 because I had to pay shop supplies etc, anyways I left and took my truck to OURISMAN CHEVORLET and paid $52.95 for the same thing, Ourisman Buick is just closer to my job, but they can go straight to xxxx !!!
All service requests were completed satisfactorily and on time.
Great job. They are fast and provide dependable service. Thanks Jeff.
Sales manager very rude and disrespectful. Think his name was Habib