It was the best service l've ever had in a dealership.
Bottom Line: The good, 1- to 2-Day service I hoped for turned out to be the average 5-Day service I was afraid of. I brought my ’06 Grand Prix in to
Autonation Buick GMC on Sahara for a window that wouldn’t stay up. After parts ordering delays, the service tech breaking a second window motor/regulator while testing his work on the first window, and a lost parts truck, I wound up spending 5 days without my car and about $420 I hadn’t expected to on repairs. I did ask to see the old part(s) from the broken windows, trusting that they replaced both motors and regulators, but wanting to see with my own eyes both sets of parts, and Patti, my service advisor, treated me like I was crazy for wanting to verify the work had been done…it was not my favorite encounter of this experience, and one of the reasons I doubt I’ll be back. Once I tried to settle up my bill, the mid-level Service Drive Manager, Dave, told me that the deductions on my bill (for a serpentine belt I provided that they couldn’t get) wouldn’t be available to be refunded on my current invoice because they closed my invoice at the end of last month (June), and could only credit me on my next visit. I can appreciate Dave’s confidence that he thought I’d be bringing my car back, but I told him that wasn’t going to work, and after spending a painful hour plus with the cashier, we figured out how to refund me the difference. I will say that Mike, the Service Director, stood with me during that hour until we figured the refund out, and I appreciated that. I don’t think I’ll be bringing my car back to Autonation Buick GMC, but if I do, it will be because of Mike.
Signing of documents and the two times I brought my car in for servicing was terrible, the only good the came out of the whole experience was the sale
great quality of service , great service providers overall A+++
Auto Nation Buick, G.M.C, 6400 W. Sahara Ave. has the greatest G.M. Team you ever want to deal with , Excellent personnel, and very dependable & out
standing Service Department. I will recommend every one if you are looking for great people & great service this is the G.M. Dealer Ship to visit. Thanks to all & Service Mgr. Mike & Bob Semore
David was extremely helpful and courteous. Went out of his way to find what we were seeking. Did make a purchase as we found the unit we were looking
for back home in Albuquerque
Is very disappointing when sale person agreed to shampoo the carpets and management doesn't approve it, Also it is very disrespectful when a manager c
omes and graves the keys from the table to show the car to another customer when you already signing docs to purchase the car.
Hi Eduardo, we appreciate you taking the time to respond. The staff at AutoNation Buick GMC West Sahara take our reviews very seriously. Our General M
anager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (702) 253-6400 to discuss what we can do to help.
Best dealership experience! From sales person to management to finance. Highly recommended no matter how far you have to travel to get to this place -
we loved it!!!
Best service and dealership was in and out and got a great deal on a new ride thanks autonation
Top notch dealership, salesman, and finance person. Was treated like royalty!