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Fletcher Jones Imports

4.9 out of 5 4.9
Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Fletcher Jones Imports Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2009

Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for over 40 years. Our commitment is to your compl

...

ete and total satisfaction. Whether you're looking to purchase or service a Mercedes-Benz, AMG, Sprinter or Metris, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.

"Experience the Fletcher Jones Difference"

Service

Oil, Filter Change

$129.95

Air Filter Replacement

$159.95 and up*

Cabin Filter Replacement

$159.95 and up*

Heating, Cooling Diagnosis

$269.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1458 lifetime reviews. Includes reviews of Fletcher Jones Imports from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 18, 2020

    My experience at this dealership surpassed my expectations. Mike was highly knowledgeable and kind. It felt more informative during our visit than an... actual sale. There was no pressure from Mike, although I will say he reinforced our buying decision throughout the transaction. During the process, Mike went out of his way to help me. He was extremely personable and professional. Doris was not pushy when we went through the finance part of our sale. She spoke from personal testimony and was genuine when explaining benefits that was offered. Mike and Doris are exactly what you expect when it comes to high end dealerships. They've set the bar high for what I expect from a dealership going forward.

    Not Applicable
    Customer Service
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    Quality of Repair
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Genverm, We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it's wonderfu...l to hear that both Mike and Doris delivered an exceptional sales experience! Thank you for allowing us the opportunity to earn your business and congratulations on your new vehicle. All the Best, Your Friends and Family at Fletcher Jones Imports


    Worked with:
    Mike Mondesi

    Sales Consultant

    (5.0) 20 reviews

    Doris Newton

    Finance Manager

    (4.8) 41 reviews

  • 5.0 out of 5
    January 12, 2020

    Haim Beja did a wonderful job of making us part of the Mercedes family. I've never had a Mercedes and this was a step up. I was a bit nervous, but Haim... made us feel at ease. I'm looking forward to working with Fletcher Jones in the future.

    4.0 out of 5
    Customer Service
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    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,We greatly appreciate your 5 star rating and kind review! Customer service is very important to us. Our team was pleased to read that Haim Beja... provided you with a fantastic car buying experience and was able to put you at ease! We are grateful for your business and look forward to serving you for many more years! Congratulations on your first Mercedes! Enjoy!All the Best,Kimberlee Camargo Reputation and Brand Loyalty Manager


    Worked with:
    Haim Beja

    Sales & leasing Consultant

    (4.9) 15 reviews

  • October 6, 2016

    Received service on my SUV, Spencer is the best! My CD player wasn't working and they repaired it during the time it was getting serviced.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 2, 2020

    Jay Fields, Doris Neuton, and Maxine Linihan are attentative, the best in making me feel at hm with the Mercedes family. Patient in answering all my questions... to better understand the new modern Mercedes I purchased with a fantastic deal.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Elizabeth,We are so pleased to hear about your recent sales visit with Jay, Doris, & Maxine ! Thank you for your 5 star review! Our goal is to pro...vide the best experience possible. Congratulations on your purchase! We look forward to welcoming you back!Regards, Your Friends and Family at Fletcher Jones Imports


    Worked with:
    Jay Fields

    Sales and Leasing Consultant

    (5.0) 23 reviews

    Maxine Linihan

    Finance Director

    (4.8) 72 reviews

  • 5.0 out of 5
    December 17, 2019

    Wendel was very helpful & understanding of our needs, also a or pleasure to work with during the purchase of and follow up on our Cadillac SRX.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,We greatly appreciate your 5 star rating and positive review! Customer service and guest satisfaction are very important to us. Our team was pl...eased to read that Wendel provided you with a wonderful experience that was helpful and attentive to your needs. We are grateful for your business and recommendations. We look forward to serving you again! Congratulations on your new Cadillac SRX! Enjoy every mile!All the Best,Your Friends and Family at Fletcher Jones Imports


    Worked with:
    Wendel Andres

    Sales Consultant

    (5.0) 6 reviews

  • 5.0 out of 5
    December 12, 2019

    Alex and Wendel were great gentlemen when it came to us buying a truck. They were honest sales men and really helped me and my husband through this process.... Our next vehicle will come from here, the process was fantastic.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Lizterry23, We are flattered to have received your 5-star review. It's great to hear about your most recent visit with Alex and Wendel from sal...es and how fantastic it went. Our entire team is looking forward to seeing you again in the nearby future. All the Best, Your Friends and Family at Fletcher Jones Imports


    Worked with:
    Wendel Andres

    Sales Consultant

    (5.0) 6 reviews

  • 5.0 out of 5
    December 6, 2019

    Great salesperson. No pressure, no haggle. This experience has been better than CarMax. I would recommend this place to anybody. Chelsey was great and... we thank her for giving us a great deal.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Faizah_ami, Congratulations on your recent purchase! Our team is ecstatic to hear about your most recent sales visit with our sales rep Chelsy... and how the deal she proposed went great. We are looking forward to welcoming you again at your next scheduled interval. Best Wishes, Your Friends and Family at Fletcher Jones Imports


    Worked with:
    Chelsy Winter-Carter

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 27, 2019

    My experience was a quick in and out, I will continue to do business and definitely Recommend! She is very attentive and will make you feel comfortable... with your purchasing experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ivan, Thank you for the 5 star rating! Our team is delighted to hear about your quick and comfortable experience. Congrats on your recent purchase!... All the best,Your Friends & Family at Fletcher Jones Imports


    Worked with:
    Ivan Hoff

    Finance Manager

    (4.9) 69 reviews

    Shai Winograd

    Sales Manager

    (4.9) 60 reviews

    Chris Monzo

    Sales Manager

    (4.7) 22 reviews

    Chelsy Winter-Carter

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 15, 2019

    Haim was great, I knew when I walked in I was going to buy that car and Haim gave me a great deal. Experience was flawless and fast.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi David, Thank you for posting your 5 star review and mentioning Haim! It's wonderful reviews like yours that truly represent what we strive for e...veryday! Our entire sales team appreciates your feedback! Congratulations on your recent purchase! Best,Your Friends and Family at Fletcher Jones Imports


    Worked with:
    Haim Beja

    Sales & leasing Consultant

    (4.9) 15 reviews

  • 5.0 out of 5
    November 11, 2019

    Haim was an amazing salesperson and was very professional. I appreciate all the knowledge he had in the company and the cars to help me make the right... decision for a car.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience working with Haim! We look forward to we...lcoming you back. Best,Your Friends and Family at Fletcher Jones Imports


    Worked with:
    Haim Beja

    Sales & leasing Consultant

    (4.9) 15 reviews

    Shai Winograd

    Sales Manager

    (4.9) 60 reviews

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