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Reviews

Average Ratings

4.9
553 lifetime reviews. Includes reviews of Fletcher Jones Imports from DealerRater.com
  • Great service

    Received service on my SUV, Spencer is the best! My CD player wasn't working and they repaired it during the time it was getting serviced.


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    Received service on my SUV, Spencer is the best! My CD player wasn't working and they repaired it during the time it was getting serviced.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • mapllc11

    always a good experience at this dealer. This is the forth car that I've leased. My previous car was stolen, and the dealership was very helpful ...


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    always a good experience at this dealer. This is the forth car that I've leased. My previous car was stolen, and the dealership was very helpful in helping me navigate the system.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Dennis Eich is an outstanding service advisor.

    Dennis Eich is a 5 star service advisor. He always goes way above the call of duty.

    Dealer Response

    Hi Michel, thank you for sharing your review with us. I'm very happy to hear Dennis has provided you with such exceptional service during your vis...


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    Dennis Eich is a 5 star service advisor. He always goes way above the call of duty.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Michel, thank you for sharing your review with us. I'm very happy to hear Dennis has provided you with such exceptional service during your visits. If we can be of any further assistance, please feel free to reach out. -Azalea Hann, Client Relations Manager


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  • replace right outside mirror light

    John worked me in without an appointment and the minor repair was performed promptly. Truly great service.

    Dealer Response

    Hi Doug, Thank you for sharing your review with us. We truly appreciate the feedback. We're very happy to hear that John helped provide you with a...


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    John worked me in without an appointment and the minor repair was performed promptly. Truly great service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Doug, Thank you for sharing your review with us. We truly appreciate the feedback. We're very happy to hear that John helped provide you with a great experience during your service visit. We look forward to seeing you again. -Azalea Hann, Client Relations Manager


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  • Excellent customer service

    I had a great buying experience with Mr Rex , very professional guy.. went above and beyond to accommodate every single request we made ... excell...

    Dealer Response

    Thank you very much for sharing your review. We're pleased to hear that Rex helped provide you with such an exceptional experience. We look forwar...


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    I had a great buying experience with Mr Rex , very professional guy.. went above and beyond to accommodate every single request we made ... excellent customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for sharing your review. We're pleased to hear that Rex helped provide you with such an exceptional experience. We look forward to seeing you again. - Azalea Hann, Client Relations Manager


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  • Another Great experience with John in Service

    Another Great experience with John in Service. He always delivers stellar customer service. He explains everything clearly and gives us different ...

    Dealer Response

    Hi Larry, Thank you for sharing your review with us. I'm very pleased to know that John has continually taken great care of you during your servic...


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    Another Great experience with John in Service. He always delivers stellar customer service. He explains everything clearly and gives us different options. We took our C350 in for the A service this time and it was done in record time. As an aside, whoever does the car wash and internal cleaning should get a raise. Excellent.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Larry, Thank you for sharing your review with us. I'm very pleased to know that John has continually taken great care of you during your service visits and to hear that you enjoyed your car wash. We look forward to assisting you again in the future. - Azalea Hann, Client Relations Manager


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  • Buffer Battery malfunction....

    As always, Spencer took immediate care of the maintenance. Thank you.

    Dealer Response

    Hi Norma, Thank you for taking the time to share your review. I'm happy to hear that Spencer helped you get the repair you needed for your batter ...


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    As always, Spencer took immediate care of the maintenance. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Norma, Thank you for taking the time to share your review. I'm happy to hear that Spencer helped you get the repair you needed for your batter and in a timely manner. We look forward to providing you with exceptional service for years to come. Azalea Hann, Client Relations Manager.


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  • We went to for CPO , went home with brand new GLE

    My sedan was rear ended, totaled and I was severely injured. Weeks later me and my decided that if we ever buy a vehicle again it should be SUV. W...

    Dealer Response

    Congratulations on your new Mercedes-Benz! Thank you for taking the time to leave your feedback. We're pleased to hear that Cookie helped provide ...


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    My sedan was rear ended, totaled and I was severely injured. Weeks later me and my decided that if we ever buy a vehicle again it should be SUV. We narrowed our search to 3 makes and we picked GLE 350. We are very happy that we picked this vehicle. With its quality, performance beauty and above all its MERCEDES BENZ is second to none. Also we give our great thanks to Cookie Ackley for working hard for us from day 1 until we drove this baby off their lot. She worked so hard also for the discount from the MSRP. How much? My lips are sealed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Mercedes-Benz! Thank you for taking the time to leave your feedback. We're pleased to hear that Cookie helped provide you with such a wonderful experience. We truly appreciate the feedback and look forward to seeing you again. Krista Alshouse - Business Development Manager


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  • Best Mercedes dealership in Las Vegas
    February 27, 2017

    See Shai when you get there best sales personwe bought multiple cars and are super happy with the services we received would recommend to anybody...

    Fletcher Jones Imports

    Thank you very much for sharing your review with us. We truly appreciate the feedback and are thrilled to hear that Shai has helped gani your loya...


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    See Shai when you get there best sales personwe bought multiple cars and are super happy with the services we received would recommend to anybody looking for a Mercedes .

    Does recommend this dealer
    Fletcher Jones Imports

    Thank you very much for sharing your review with us. We truly appreciate the feedback and are thrilled to hear that Shai has helped gani your loyalty to Fletcher Jones Imports. Please feel free to reach out if we can ever be of any assistance. - Azalea Hann, Client Relations Manager


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  • Exceptional Service Experience!

    Brought in my 2012 Mercedes-Benz C250 coupe and was seen by my service advisor John. He was extremely helpful and honest. This was my first time b...

    Dealer Response

    Hi Francis, thank you for sharing your review! I'm pleased to hear that John's taken such excellent care of you and has helped earned your busines...


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    Brought in my 2012 Mercedes-Benz C250 coupe and was seen by my service advisor John. He was extremely helpful and honest. This was my first time bringing my vehicle in to this location. I will definitely be coming here from here on out! Will definitely recommend to everyone!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Francis, thank you for sharing your review! I'm pleased to hear that John's taken such excellent care of you and has helped earned your business and recommendation. We look forward to seeing you during your next visit. -Azalea Hann, Client Relations Manager


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