Chapman Dodge Chrysler Jeep RAM

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Reviews

Average Ratings

3.7
372 lifetime reviews. Includes reviews of Chapman Dodge Chrysler Jeep RAM from DealerRater.com
  • New car

    I had a good experience with Trayvon, the entire dealership was very helpful and Hands-On through the entire transition. They informed me about my...


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    I had a good experience with Trayvon, the entire dealership was very helpful and Hands-On through the entire transition. They informed me about my vehicle purchase and kept me excited.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Not happy
    March 31, 2017

    A 2 week job repair from a 2017 dodge journey turned into a estimated 2 month!!😡😡. I've been paying extra insurance on a rental ca...

    Chapman Las Vegas Dodge Chrysler Jeep

    Good Afternoon Gordo030, I would be happy to look in to this for you & determine what is going on but we will need your name to find the informati...


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    A 2 week job repair from a 2017 dodge journey turned into a estimated 2 month!!😡😡. I've been paying extra insurance on a rental car. I would really like if they keep it and I get a Durango instead with no changes to price and payments or I might just have my lawyer handle this!!😠😠😡😡

    Does not recommend this dealer
    Chapman Las Vegas Dodge Chrysler Jeep

    Good Afternoon Gordo030, I would be happy to look in to this for you & determine what is going on but we will need your name to find the information. Please contact me directly at 702-432-2401 or via email, donhamrick@chapmanchoice.com & we will do all we can to help. Thanks, Don Hamrick, GM Thanks, Don


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  • Simply the best Chrysler service center in Las Vegas
    March 30, 2017

    The service department has developed a team of professionals that get to know you, your vehicle and they understand the value of your time. Able t...

    Chapman Las Vegas Dodge Chrysler Jeep

    Hello Classic! Thank you for recognizing our team of professionals & for sharing your review on Dealer Rater! As you note, our parts inventory is ...


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    The service department has developed a team of professionals that get to know you, your vehicle and they understand the value of your time. Able to get parts same day!

    Does recommend this dealer
    Came in for service or repair
    Chapman Las Vegas Dodge Chrysler Jeep

    Hello Classic! Thank you for recognizing our team of professionals & for sharing your review on Dealer Rater! As you note, our parts inventory is the largest in the South West & that allows us to complete most jobs the same day. We appreciate you as a customer & will always work hard to demonstrate that to you. Don Hamrick, GM Pop that reply up at your convenience. Thanks! Don


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  • Dealer Services
    February 28, 2017

    always an easy in an out for a service, less than an hour every time, the car wash is a plus as well, Ive never encountered and issues from the pu...

    Chapman Las Vegas Dodge Chrysler Jeep

    Dear Jimi P¿¿¿this is exactly what we are striving for, an excellent experience from purchase through to service & back again. Thank you for letti...


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    always an easy in an out for a service, less than an hour every time, the car wash is a plus as well, Ive never encountered and issues from the purchase and on. in the few visits between various service writers everybody was very nice and professional

    Does recommend this dealer
    Came in for service or repair
    Chapman Las Vegas Dodge Chrysler Jeep

    Dear Jimi P¿¿¿this is exactly what we are striving for, an excellent experience from purchase through to service & back again. Thank you for letting us know we did good by you. Promise me you¿¿¿ll let us know if we ever slip. Regards, Don Hamrick, GM


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  • Painless New Car Order/Purchase
    February 13, 2017

    I'd like to start out saying that I was probably a terrible customer. I prefer communication over e-mail, was extremely picky, and had held myself...

    Chapman Las Vegas Dodge Chrysler Jeep

    Dear Raven Hurst, Thank you so much for your kind email regarding your experience at Chapman. Please forgive me for not acknowledging it sooner! P...


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    I'd like to start out saying that I was probably a terrible customer. I prefer communication over e-mail, was extremely picky, and had held myself to a strict budget that may not have been conducive to wanting the vehicle I wanted. That being said, Joy kept e-mailing me back, never once gave me that "sketch" feel that a customer with no experience talking to dealers might get, and never lost patience with me. I haven't bought a vehicle since 2003; and while I like to pride myself on being able to read deceptive behavior, I know I can also be easily taken advantage of when taken off guard. Not once did I question Joy's, or anyone's integrity at Chapman. All of my business was done at the annex part of the dealership, off of Boulder Highway. It may not be fancy with bright lights and slicked haired salesman ready to give you the best deal, but one thing I did notice, every employee knew each other well. Everyone could talk about Joy's eclectic good nature and people talked plainly to me. They all worked well together, and I would trust this team with all my dealership needs. Joy was certainly a joy to work with - she genuinely seemed happy to see her customers happy. Josh helped with the order and also provided any information I asked for during the ordering process. "Marine" also sat down with me and took good care of my new vehicle after it arrived. We spoke for awhile and I never once thought he didn't genuinely feel happy for me with the vehicle I ordered. Overall I am very pleased with the work at this location. The team camaraderie at this location, including the fleet maintenance office, made me comfortable and feeling accepted.

    Does recommend this dealer
    Chapman Las Vegas Dodge Chrysler Jeep

    Dear Raven Hurst, Thank you so much for your kind email regarding your experience at Chapman. Please forgive me for not acknowledging it sooner! Please understand that you are not a ¿¿¿terrible customer¿¿¿. You knew what you wanted & what you could afford. You had done your research too. Frankly, we wish every customer was as well prepared. It would make our jobs a lot easier! You dealt with some of our best and I¿¿¿m happy they did everything necessary to make you happy & comfortable. Buying a car is a big deal & that is never lost on us. Please let us know if you need anything in the future & we will do all we can to keep the love affair going! Don Hamrick, GM


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  • Dennis

    These guys worked very hard trying to find us the perfect fit in a used vehicle. Will call these guys first best time we buy.


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    These guys worked very hard trying to find us the perfect fit in a used vehicle. Will call these guys first best time we buy.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Oil change and tire rotation
    January 31, 2017

    Andrew did a great job getting me in and out in a timely manner. He kept me abreast as I walked around the lot looking at new vehicles.


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    Andrew did a great job getting me in and out in a timely manner. He kept me abreast as I walked around the lot looking at new vehicles.

    Does recommend this dealer
    Came in for service or repair

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  • An Amazing Car Shopping Experience
    January 27, 2017

    I walked in and knew exactly what I was looking for and the price I was willing to pay. Typically when stepping foot on a dealership you are swarm...


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    I walked in and knew exactly what I was looking for and the price I was willing to pay. Typically when stepping foot on a dealership you are swarmed with salesman... Not at Sahara Dodge... I like that I had a few minutes to myself to look around. Then I was approached by Davion who was extremely helpful! He genuinely wanted to help me. He was extremely patient with this picky woman (that I can be). I wasn't just another person buying a vehicle, he made it personal. Thank you, Davion!!! You are so amazing!

    Does recommend this dealer

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  • Outstanding Service Advisor
    January 27, 2017

    Veronica was truly the best experience I've ever had in a service department. From the time she greeted me I knew I was in good hands. She was kno...


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    Veronica was truly the best experience I've ever had in a service department. From the time she greeted me I knew I was in good hands. She was knowledgeable and walked me through every step of the way. The thing I loved the most was her follow up. Keeping your clients in the know is so important. Thank you Veronica! Justin Willard

    Does recommend this dealer
    Came in for service or repair

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  • Incompetent and/or unethical
    January 26, 2017

    $150 to flash computer so trailer lights will work, while willing to pay this they then said they couldn't do it they said they needed a code that...


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    $150 to flash computer so trailer lights will work, while willing to pay this they then said they couldn't do it they said they needed a code that comes with the factory kit. Standard pig tail standardized thru out the industry, vehicle factory wired for it but somehow I must buy their kit. Told them at the time it's BS. Love the car, won't ever do business with this dealership. 2015 Jeep Grand Cherokee Limited bought from this dealership summer of 2015.

    Does not recommend this dealer
    Came in for service or repair

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