Germain Honda of Ann Arbor

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
788 lifetime reviews. Includes reviews of Germain Honda of Ann Arbor from DealerRater.com
  • Excellent customer service from Jeffrey Reichel!!!

    Jeff was very professional, yet fun and relaxed. He was a good listener, and actually remembered what I would communicate to him, unlike nearly ev...

    Dealer Response

    Thank you for taking time out of your busy schedule to leave this positive feedback regarding your experience with Jeff. Your recommendation of hi...


    Show Full Review

    Jeff was very professional, yet fun and relaxed. He was a good listener, and actually remembered what I would communicate to him, unlike nearly every dealership I've been dealing with. HIGHLY RECOMMEND JEFF REICHEL. Peace.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking time out of your busy schedule to leave this positive feedback regarding your experience with Jeff. Your recommendation of him is truly appreciated. Best Regards, Jim Farkas General Manager


    Hide Full Review
  • Baought New Used Car
    May 11, 2017

    Fast, Efficient and friendly team - pleasure to work made car buying easy - good selection in lot and on line, information online and in person ac...

    Germain Honda of Ann Arbor

    We appreciate you taking the time to share your thoughts about your recent visit to our dealership. Best Regards, Jim Farkas General Manager


    Show Full Review

    Fast, Efficient and friendly team - pleasure to work made car buying easy - good selection in lot and on line, information online and in person accurate.

    Does recommend this dealer
    Germain Honda of Ann Arbor

    We appreciate you taking the time to share your thoughts about your recent visit to our dealership. Best Regards, Jim Farkas General Manager


    Hide Full Review
  • Great, timely service
    May 9, 2017

    I am really satisfied with the service, which was great and timely. I will visit the germain honda again whenever my car has a problem.

    Germain Honda of Ann Arbor

    Thank you for choosing Germain Honda of Ann Arbor for your recent service needs. We look forward to assisting you again. Best Regards, Jim Farkas...


    Show Full Review

    I am really satisfied with the service, which was great and timely. I will visit the germain honda again whenever my car has a problem.

    Does recommend this dealer
    Came in for service or repair
    Germain Honda of Ann Arbor

    Thank you for choosing Germain Honda of Ann Arbor for your recent service needs. We look forward to assisting you again. Best Regards, Jim Farkas General Manager


    Hide Full Review
  • Treated me like family
    May 9, 2017

    Mitch took us out on three test drives and brought in Evan to help me work out the best deal possible to buy my dream car. They were friendly, acc...

    Germain Honda of Ann Arbor

    Thank you for taking the time to share your thoughts about your experience with Mitch and our team here at Germain Honda of Ann Arbor. We are plea...


    Show Full Review

    Mitch took us out on three test drives and brought in Evan to help me work out the best deal possible to buy my dream car. They were friendly, accommodating, and explained everything. This is the second vehicle I've purchased/leased from Germain and I will keep coming back. Thanks for outstanding customer service!

    Does recommend this dealer
    Germain Honda of Ann Arbor

    Thank you for taking the time to share your thoughts about your experience with Mitch and our team here at Germain Honda of Ann Arbor. We are pleased to know that Mitch and Evan took great care of you. Best Regard, Jim Farkas General Manager


    Hide Full Review
  • Good Honda Service
    April 19, 2017

    They've been working on my 2007 Civic for many years. I don't go for the oil changes or $200 maintenance minders anymore (I take it somewhere less...

    Germain Honda of Ann Arbor

    Thank you for your business and kind review. Please let us know if there is anything further we might do for you. Best Regards, Jim Farkas Gener...


    Show Full Review

    They've been working on my 2007 Civic for many years. I don't go for the oil changes or $200 maintenance minders anymore (I take it somewhere less expensive) but when I need something specific done, these guys do a great job. The shop is clean, service is fast and friendly and the shuttle to work is a lifesaver.

    Does recommend this dealer
    Came in for service or repair
    Germain Honda of Ann Arbor

    Thank you for your business and kind review. Please let us know if there is anything further we might do for you. Best Regards, Jim Farkas General Manager


    Hide Full Review
  • What a pleasant experiece
    April 17, 2017

    Everyone at this dealership was so helpful, positive and upbeat. The entire showroom has a very friendly atmosphere. James Nichols, Jerome and Eva...

    Germain Honda of Ann Arbor

    We are pleased to know that our team provided you a positive experience and that you feel comfortable recommending them to you friends and family....


    Show Full Review

    Everyone at this dealership was so helpful, positive and upbeat. The entire showroom has a very friendly atmosphere. James Nichols, Jerome and Evan helped me with my car purchase decision and I felt that I was in good hands. James is very knowledgeable and personable and guided me expertly through the process. I will definitely recommend this dealership to others - and be back myself.

    Does recommend this dealer
    Germain Honda of Ann Arbor

    We are pleased to know that our team provided you a positive experience and that you feel comfortable recommending them to you friends and family. We know you will enjoy your new car and look forward to continuing to provide you with quality service. Best Regards, Jim Farkas General Manager


    Hide Full Review
  • So helpful
    April 14, 2017

    Great experience. Was very helpful and honest and upfront. I would them recommend to others. Thank you ver much for helping me buy my car.

    Germain Honda of Ann Arbor

    Thank you for sharing your positive feedback and congratulations on your new car. Best Regards, Jim Farkas General Manager


    Show Full Review

    Great experience. Was very helpful and honest and upfront. I would them recommend to others. Thank you ver much for helping me buy my car.

    Does recommend this dealer
    Germain Honda of Ann Arbor

    Thank you for sharing your positive feedback and congratulations on your new car. Best Regards, Jim Farkas General Manager


    Hide Full Review
  • Great service, polite courteous and very low pressure.
    April 12, 2017

    Like I said above. I knew I wanted to purchase a Honda because of generally good experience. Used several dealers because I've moved in last few y...

    Germain Honda of Ann Arbor

    Congratulations on your new car and thank you for allowing our team the opportunity to replace "old faithful". You won't be disappointed. Please d...


    Show Full Review

    Like I said above. I knew I wanted to purchase a Honda because of generally good experience. Used several dealers because I've moved in last few years and this has been location I was most comfortable. When I found the car I wanted, after 12 years and 260,000 miles it was time to give up on old faithful, they took care of the sale quickly and professionally.

    Does recommend this dealer
    Germain Honda of Ann Arbor

    Congratulations on your new car and thank you for allowing our team the opportunity to replace "old faithful". You won't be disappointed. Please do not hesitate to let us know how we might continue to assist you throughout the ownership of your new car. Best Regards, Jim Farkas General Manager


    Hide Full Review
  • Great Sales Consultant! Great Dealership! Great Experience!
    April 6, 2017

    Bob Kimberly is superb! He knows and enjoys what he's doing and it shows. His ability to relate to people as clients not customers is so rare and...

    Germain Honda of Ann Arbor

    Thank you for this awesome feedback of your experience with Bob. If we didn't already love Bob, we sure do now. We are well aware of the "gem" we ...


    Show Full Review

    Bob Kimberly is superb! He knows and enjoys what he's doing and it shows. His ability to relate to people as clients not customers is so rare and refreshing. He listens and then expertly guides and provides detailed information about the vehicles and let's you make an informed choice. He's a great communicator with a wealth of knowledge about how to treat people. He knows cars and the buying process and his goal seems to be providing his clients with honest, in depth information whether they purchase at that first visit or not. I see why people come back to him after checking out other dealerships and sales associates. I know that was my experience and no one came close to the professionalism, the knowledge or the personality of Bob that just let's you know he's genuinely interested in you and cares about you having a positive experience. Bob walked me through all the steps of my purchase of a 2017 Honda CR-V. His attention to all the details was amazing! It's obvious he cares about his clients and cares about making the experience enjoyable and smooth. Jerome in financing was great as well - a great addition to the Germain team. Thanks Bob - I hope Germain appreciates what a rare gem you are - honest, thorough, patient, knowledgeable, and very caring. It was a great experience and I love my car! I highly recommend Bob Kimberly and Germain Honda. It was well worth the hour drive to work with the best of the best!

    Does recommend this dealer
    Germain Honda of Ann Arbor

    Thank you for this awesome feedback of your experience with Bob. If we didn't already love Bob, we sure do now. We are well aware of the "gem" we have and are quite fortunate to have Bob as a valued member of our team. As you stated, Bob is consistently putting the needs of his clients first and that is exactly our goal here at Germain Honda of Ann Arbor. Here at Germain it's all about the relationship and making sure our guests have all the information they need to make an informed decision that is right for them. Your business is greatly appreciated as is this wonderful review. Best Regards, Jim Farkas General Manager


    Hide Full Review
  • do not buy from them
    April 4, 2017

    Ordered Pilot, paid $1,000 deposit. They told me, that I have to wait 60 days... after 60 days, they told me, wait a little more... After waiting ...

    Germain Honda of Ann Arbor

    We sincerely apologize that your experience did not meet your expectations. As per your conversation with our team, we will be refunding the amoun...


    Show Full Review

    Ordered Pilot, paid $1,000 deposit. They told me, that I have to wait 60 days... after 60 days, they told me, wait a little more... After waiting for more than 3 months for promised Pilot, I have purchased a different vehicle.

    Does not recommend this dealer
    Germain Honda of Ann Arbor

    We sincerely apologize that your experience did not meet your expectations. As per your conversation with our team, we will be refunding the amount of the wheel locks as a courtesy as we were unable to meet let alone exceed your expectations. We congratulate you on the purchase of your new vehicle and wish you many safe and pleasurable driving miles in your new car. If at any time we may be of service to you in the future, please do not hesitate to reach out as we would appreciate the opportunity to regain your trust and faith back in Germain Honda of Ann Arbor. Best Regards, Jim Farkas General Manager


    Hide Full Review