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Reviews

Average Ratings

3.5
Average based on 33 reviews.
  • Used Car Purchase

    I came in looking for a used Toyota. The staff was very friendly and helped me find the car I wanted. I had to wait a couple days for the car to b...


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    I came in looking for a used Toyota. The staff was very friendly and helped me find the car I wanted. I had to wait a couple days for the car to become available after I decided, but the wait was worth it. My used car is just like new!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience!

    Came in looking for a new car. Everyone was very friendly and I never felt pressured into making a purchase.


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    Came in looking for a new car. Everyone was very friendly and I never felt pressured into making a purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Carl and Alice kelley

    Thus is my second car I bought from Dolan, salesman Gaylen, First time 4 months ago gaylon was great, very knowledgeabe and attentive I bought a ...


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    Thus is my second car I bought from Dolan, salesman Gaylen, First time 4 months ago gaylon was great, very knowledgeabe and attentive I bought a tundra, came back a couple of days ago we asked for gaylen because he was so helpful with our first purchase, very polite very helpful will always come back specifically for gaylen. We love our tundra and now our 4 runner.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • A wonderful experience

    Everyone at Dolan with whom I had contact was absolutely wonderful---friendly, courteous, solicitous, answered all questions. I felt welcomed bac...


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    Everyone at Dolan with whom I had contact was absolutely wonderful---friendly, courteous, solicitous, answered all questions. I felt welcomed back as this was my 3rd purchase from Dolan/Reno. Wonderful sales lady (Sarah and Beth) and very knowledgeable financial person, Richard. Welcome follow up next day. Excellent explanations of highly electronic dashboard. If I need further help I am invited back with any questions. Very reassuring.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bad service

    Bought a used car. Didn't enjoy my experience. Too many people involved in the sale. They just pass you along from one person to the next and forg...


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    Bought a used car. Didn't enjoy my experience. Too many people involved in the sale. They just pass you along from one person to the next and forget about you. They make promises to make the sale but don't honor them.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Dolan gives Toyota a bad name

    They only care about your money. Used car buyers aren't treated as well as new car buyers. It's always someone else's job to help you, no one foll...


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    They only care about your money. Used car buyers aren't treated as well as new car buyers. It's always someone else's job to help you, no one follows up on what they say. Don't buy maintenance plan for anything other than Toyota otherwise they don't know what they are doing.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Wow!! What an experience!

    It all started on a Friday afternoon when I stumbled upon some leasing options on the Toyota website. I made a quick call to the dealership and wi...


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    It all started on a Friday afternoon when I stumbled upon some leasing options on the Toyota website. I made a quick call to the dealership and within seconds, Karlee was on the case!! She answered every question I had about their financing options, and believe me, I had a lot! Karlee was in constant contact with me for the rest of Friday night and into Saturday morning. She made herself readily available and her attitude towards her job was infections. After discussing lease options with my wife, I shot Karlee a text and received a quick reply scheduling an appointment for noon the next day. I asked Karlee if we could put in my wife’s credit information over the phone to save time and again, the Dolan team was on it and ready to help!! Karlee transferred me to Bryan in the sales departments where he was able to complete my wife’s credit applications over the phone. This step probably saved my wife and me an hour or two in the car buying process. With my wife’s credit ran we headed to the Dolan dealership excited about the experience of buying my wife a brand new car. When we arrived at the dealership we were immediately greeted with two smiling faces from Bryan and DJ. Both were very friendly and told us they would take good care of my wife and because of her strong credit we were looking at a lot of options! Now comes the fun part, picking a car!! My wife loves the new RAV4! First, she thought she wanted red, so Bryan took us out on the lot and showed us a red RAV4. Now, if you know my wife you know she has the uncanny ability to change her mind in the blink of an eye. No red for her, now she wanted to look at a black RAV4. Bryan was quick to respond and took up to the very top of their parking garage where we found the LAST black RAV4 in the joint! We truly lucked out and had Bryan not been able to find the car my wife wanted, we would have left that day happy campers but not fully satisfied. After we picked out the car, we headed back to the office. Bryan immediately asked us if we wanted some water and food. Jumping at the opportunity, my wife and I both got a few waters and Lunchables to hold us over for the reminder of the day. Bryan picked up the tab, and we enjoyed our food while the contract and financing options were being put together. After about 20 minutes in the office, Bryan introduced us to Danny who would be taking care of us for the remainder of the day. I work in finance and I can tell when someone is buttoned up and Danny was just that! He was extremely professional, knowledgeable and friendly. I work at Harley Davidson Financial Services and while discussing every detail of the warranties and contract, Danny was still able to chat with me about finance, cars and motorcycles. Very Impressive! Once the contracts were signed we were finally ready to drive away in my wife’s new car. The whole experience was FANTATIC and we couldn’t be more thrilled to be part of the Dolan family!! I recommend coming to Dolan if you’re in the market for a car because the extra attention to detail, expert knowledge of product, and most importantly friendly and helpful attitudes truly set them apart from their competitors. In my opinion, Dolan is the best dealership in town and they will for sure see the Conway family again! Thanks Team Dolan, for everything! Best Regards, JC and Chanté Conway

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Service!

    We absolutely enjoyed our buying experience at Dolan Reno Toyota. We had been considering a Rav4 for some time. Originally test driving one in Dec...


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    We absolutely enjoyed our buying experience at Dolan Reno Toyota. We had been considering a Rav4 for some time. Originally test driving one in December of ’15. Our salesperson at the time, Brian Bowley, provided us with exceptional service and knowledge of the vehicles features. It was a no stress, no pressure experience. When we returned in August, we asked for him again. Dolan Reno Toyota has an extensive and well kept website of all the vehicles they either have in stock or that are in transit. This made it exceptionally easy to choose the exact vehicle and features we wanted, and reserve that vehicle once we’d made our selection. As well, they have tools to help you calculate your payment, (in our case it was almost down to the penny), so we knew exactly what to expect when we arrived at the dealership. Brian called us ahead of our appointment to confirm, and also let us know that our vehicle had been pulled aside and was waiting for us. When we arrived at the dealership Brian greeted us and showed us straight to the Rav4 we had selected, which was parked steps away from the front door. The entire transaction from start to finish was under two hours. This included the vehicle being detailed while we finalized the finance paperwork with Richard Gardner. At the end of our transaction they pulled our Rav4 into one of the departure bays, where Madison Vannostrand went over all of the vehicles features, as well as assisting us in linking our phones and demonstrating how to navigate all the menus. In all, this was THE most pleasant and straight forward auto buying processes I have ever been through, and other dealerships should look to model themselves after this. My wife and I definitely felt that everyone there was there for us and we would not give any of the staff at Dolan any less than a stellar rating, including the ones whose names not included in this review. Thank you to all who assisted us in the purchase of our 2016 Rav4 XLE! Please feel free to share this feedback in whatever capacity you see fit! Sincerely, Jeff & Jennifer Deroche

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2016 Camry SE Hybrid

    I have purchased approximately 10 vehicles in my lifetime and I can honestly say that this was by far the best car buying experience. I cannot say...


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    I have purchased approximately 10 vehicles in my lifetime and I can honestly say that this was by far the best car buying experience. I cannot say enough about the sales team that worked very hard to get me the specific vehicle that I wanted, even though it appeared to be out of reach. Specifically, Sales Manager Casey Yocum, who understands how to make each customer feel like they are the most important person in the room; Vehicle Specialist Zac Barrett, who took the extra time to explain all the bells and whistles to me, even though that wasn't his job; Finance manager Richard Gardner, who explained all of my warranty options without and pressure; Briana Lazaro and Courtney Duskin, who helped get me started and answered all my questions; and finally Madison Vannostrand, who was so patient with me explaining how to work all of the electronic features. If I could give Dolan more than five stars, I would

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Purchase of 2014 Subaru WRX

    Due to changes in my life, I was compelled to downgrade from my 2014 Toyota Tundra, in order to save money so that I might purchase a house. I als...


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    Due to changes in my life, I was compelled to downgrade from my 2014 Toyota Tundra, in order to save money so that I might purchase a house. I also wanted to find something sporty, in order to satisfy a midlife crisis. Salesperson Brycen Bissett took me straight to a car that had just been traded in, and I immediately wanted it. The energy of Brycen and the dealership as a whole is so much different than that of their competitors-absolutely no pressure, no games, just straight forward numbers that add up. Craig Burkham, and Jesse Huggins once again worked their magic and gave me a great trade in value, as well as a fair price on the 2014 Subaru WRX STI. I would highly recommend anyone looking for a new or used car, to deal with the Dolan crew. Their used car inventory is massive, and the inspection the car is given is extremely thorough. Thank You once again Dolan Toyota.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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