Reviews

Average Ratings

4.3
257 lifetime reviews. Includes reviews of Jones West Ford from DealerRater.com
  • Excellent
    October 16, 2017

    My wife and I recently bought a new 2107 Ford Fusion from Jones West Ford. We had a pleasant experience with their sales people, very professional...


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    My wife and I recently bought a new 2107 Ford Fusion from Jones West Ford. We had a pleasant experience with their sales people, very professional group.

    Does recommend this dealer

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  • fantastic
    October 16, 2017

    Got a great deal on a new 2016 clearance truck found the one I rice made the buying experience painless in effortless fantastic customer service I...


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    Got a great deal on a new 2016 clearance truck found the one I rice made the buying experience painless in effortless fantastic customer service I would recommend this dealership to all my friends and family

    Does recommend this dealer

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  • Never came through with order, then lied about it
    October 3, 2017

    Said they somehow lost truck that was ordered 4 months earlier. Never gave updates, I had to call every time. At last minute said they couldn't ...


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    Said they somehow lost truck that was ordered 4 months earlier. Never gave updates, I had to call every time. At last minute said they couldn't locate truck. Found a similar one which was a little more money and took nothing off. Wanted liner which turned into a huge deal, place dealer referee did a terrible job.

    Does not recommend this dealer

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  • Very Professional to Deal With
    September 29, 2017

    I bought multiple vehicle for our company this year. I deal with multiple sales people. But the Jones West Ford's sales team was the best. This wa...


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    I bought multiple vehicle for our company this year. I deal with multiple sales people. But the Jones West Ford's sales team was the best. This was our second ford van purchase from them. Very friendly staff & great customer service! The salesman (Mike) was very knowledgeable about the operation of the vehicle. The sales manger Richard & Don) made sure we were happy with car before we signed the paperwork. Thanks for everything.

    Does recommend this dealer

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  • xx250
    September 26, 2017

    My wife and I recently bought a new truck from jones west ford. We had a pleasant experience with their sales people, but they could not return e...


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    My wife and I recently bought a new truck from jones west ford. We had a pleasant experience with their sales people, but they could not return emails from my wife. That aside, the only problem we had was with their service department! We had the truck undercoating put on and was given a loaner car. Upon returning to pick up our truck we noticed that 20 miles was put on our truck! They told us that it never happened! Wrong!!

    Does recommend this dealer

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  • Good Customer Service by Salesperson
    September 20, 2017

    I just moved from Texas and was leasing a BMW. I had been working with the local BMW dealership but the customer service was not very good. It p...


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    I just moved from Texas and was leasing a BMW. I had been working with the local BMW dealership but the customer service was not very good. It prompted me to look elsewhere for an SUV. I tried the Chevrolet Dealership and they did not have the SUV I was looking for which I thought was odd in this area. My son and I then went to Jones Ford. Caitlyn was our salesperson. She was friendly and helped me to decide between leasing and purchasing. Once I was finished in finance she went over the great features of my new Edge. After returning my BMW lease to the local BMW dealership the next day and being treated terribly I am even more pleased with my customer service with this dealership. I made a trip back that day after I left BMW to thank the sales manager.

    Does recommend this dealer

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  • car buying experience
    September 15, 2017

    great car buying experience, fast, fair prices! salesmen did everything they could for me along with the financial man I had a very easy going exp...


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    great car buying experience, fast, fair prices! salesmen did everything they could for me along with the financial man I had a very easy going experience at Jones-West dealership. No hassles, no pressure from sales people, and I am very grateful for my salesman

    Does recommend this dealer

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  • Lengthy follow through on service commitments.
    August 21, 2017

    Truck not in working order at time of sale ( center console). I was under the impression it could/would be fixed that day or as soon as a part cou...


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    Truck not in working order at time of sale ( center console). I was under the impression it could/would be fixed that day or as soon as a part could be ordered. Two weeks later I find out they never ordered a part. A week later a one-two hour service appointment turns into 6.5 hours.

    Does not recommend this dealer

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  • I am very happy!
    August 12, 2017

    I had a very easy going experience at Jones-West dealership. No hassles, no pressure from sales people, and I am very grateful for my salesman Jim...


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    I had a very easy going experience at Jones-West dealership. No hassles, no pressure from sales people, and I am very grateful for my salesman Jim!! All staff were very courteous and helpful!!! Thank you again Jim, and Jones-West Ford!!

    Does recommend this dealer

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  • No pressure experience
    August 5, 2017

    Jim was very enjojable to work with, showing the vehicle and as my contact for negotiating "the deal", he answered all my questions or got me the...


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    Jim was very enjojable to work with, showing the vehicle and as my contact for negotiating "the deal", he answered all my questions or got me the answer if he didn't know it. I appreciate not being fed a line of "BS" as I have in the past at other dealers. I will usually walk off the lot when I sense it. Bob Brown was great in delivering and teaching me about the the car during the delivery. he's very good at explaining and answering questions. I will recommend Jones West Ford to others I know are in the market for a vehicle and will be seeing them on any future vehicle needs of my own. Already have my brother checking out Lincoln MKZ as his replacement car.

    Does recommend this dealer

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