Courtesy Chrysler Dodge Jeep Ram

I have been in the Jeep community for over 20 years. I've recently purchased another Wrangler and brought it into Stonecrest Jeep Dodge, for a diagnostics check. I was advised that I needed a Clockspring and my tires were showing signs of dry rot and it was suggested to purchase a new set. At that time I was told that the tires would be buy 3 and get the 4th for a dollar, I agreed on all service. Time passed while waiting on parts (approximately 2 weeks), I was assured that I would get the tires because it was agreed upon and on a open ticket. Once picking up my Jeep I was told that I had to pay full price for all 4 tires. I asked to speak to the Rusty Higgins to discuss the price, he never came. Upon arriving home I noticed that the tires I paid full price for were NOT the ones on my vehicle. I returned to the dealership not only to have them fix the issue but to speak to Rusty regarding the deal that I was promised. I requested to speak to Rusty, an associate returned with a forwarded message from him(" GO FILE A COMPLAINT").. I left Chrysler Dodge Jeep Stonecrest feeling Ignored, Dismissed and Extremely Frustrated!!!!. Rusty Higgins showed no concern for the customer which makes him VERY UNPROFESSIONAL..

Service was exceptional! Salesman, Reggie had personality and respect throughout the complete process. I would definitely refer customers to Reggie. My overall buying experience was awesome.

My car came in with the engine light. The service department found the issue, unfortunately was not able to fix it due to my warranty. Great customer service and assist me every step of the way

My vehicle was taken in for service and the service advisor told me of a possible future failure of the serpentine belt. The service was done in a timely manner.

Even the service was good. The technician left trash from his snack in my vehicle. An didn't put back my battery cover under my passenger seat

Even the service was good. The technician left trash from his snack in my vehicle. An didn't put back my battery cover under my passenger seat

Excellent customer service. They didn't over charge me. Vehicle was vandalized and the Sr service technician "Mr. Mitchell" walked me thru the claim process.

My sales person Gemar Ridley was the best ever. I took time to address my needs and found the perfect vehicle for me, then he took extra time to fully set up the amenities of the vehicles for me. He and Noah, in F&I, are the best!

From Gemar Ridley to the Noah in F&I everything was perfect! Highly recommend this dealership and my friend, Gemar! Thanks Courtesy , I enjoyed the full experience and will recommend others to you!

good job, friendly environment to relax and wait. Detailed explanation of Service . will certainly invite other colleagues into this great service facility . will always go back personally. keep it up , though.